You can always ask questions about this tool in our free HR Tech Buyers Community.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
Freshservice is a cloud-based IT service management (ITSM) solution with a modern and user-friendly interface. Made specifically with enterprises in mind, Freshservice is ideal for companies looking for an ITIL-compliant solution with features for change management, incident management, release management, and much more.
NHS, M&C Saatchi, TeamViewer, Honda, Judson University
Freshservice is cloud-based. This means it is significantly easier to implement in comparison to traditional ITSM systems, most of which are self-hosted. To get started with Freshservice, head to their webpage and click the SIGN UP button. This will take you to a page where you can register for a 21-day free trial to test the platform’s features and offerings.
Freshservice has a help center with articles, technical documentation, and how-to videos for customers to self-serve. It also has a community for customers to ask questions and receive answers from other members. If further help is needed, customers may reach out to the Freshservice support team via email or phone.
Freshdesk integrates with many 3rd party solutions including Slack, MS teams, Zoom, Jira, G suite, Rescue, Freshbooks, Harvest, SurveyMonkey, Zapier, Dropbox, Bomgar, Box, Amazon web services, Pagerduty, Cloudwatch, and Quickbooks.