Pandorabots Expert Reviews, Pricing, Alternatives - SSR 2023

Huda Idris
Technical writer, B2B software advisor, and marketing strategist

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Pandorabots Versus the Competition

Pandorabots is an open-source chatbot builder that uses Artificial Intelligence Markup Language (AIML) to design conversational flows and human-like virtual agents, a.k.a avatars, through real-time animation. Pandorabots can be used to build chatbots on various communication channels such as Facebook Messenger, Twitter, WhatsApp, SMS, and Telegram.

If you're ready to get a Pandorabots demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Ease of Use
Best For
Key Differentiator
Free Trial
  • Pandorabots has a "Small Talk Library" with over 10,000 pre-designed chitchat inputs, making the process of designing your own conversational flows simple and easy.
  •  Because Pandorabots uses AIML, chatbot flows can be written in any language.
  • Pandorabots can be used to build a chatbot on different communication platforms such as WhatsApp, Facebook Messenger, Telegram, and Twitter. This allows you to provide your customers with an omnichannel support experience.
  • In order to effectively use Pandorabots, one must have a fundamental understanding of AIML and coding expertise. 
  • Though Pandorabots is an open-source platform, the free plan does not provide important features like API access, integration with third-party communication channels, and avatars. You must upgrade to their paid plans to avail these features. 
  • Pandorabot does not allow you to auto-transfer conversations from the bot to a live agent. You can only use live chat when a human agent manually pauses the chatbot.

Pandorabots Review

Pandorabots is an artificial intelligence company that designs chatbots for various use cases, such as virtual assistance, education, games, and social networks. Two of their notable chatbots are ALICE, which inspired the character in Her, and Mitsuku for the Metaverse.

Real-time human-like avatars enhance the chatbot experience to build rapport and develop a personal brand for businesses. According to the website, their solution is one of the best implementations of the artificial intelligence markup language (AIML). Pandorabots also offers a free AIML course for users to learn how to create basic and complex conversational agents.

Who shouldn't buy Pandorabots

Pandorabot isn't for businesses that want a straightforward, no-code chatbot platform. This is because building a chatbot and designing conversational flows with Pandorabot requires basic knowledge of coding and AIML.

Pandorabots Customers

Coca Cola, Bridgestone, Barclays, Walmart, HCL, Docomo, and TATA

Pandorabots: Open-source chatbot solution with avatars

Pandorabots Key Features

  • Support for AIML open standard: Pandorabots has full support for AIML (artificial intelligence markup language) to encode knowledge independently of a particular client or conversation domain, thus allowing Pandorabots to host multiple chatbots on one platform.
  • Human-like virtual agents: Pandorabots are designed to emulate human conversation for a personalized chat experience.
  • Voice-enabled: Pandorabots offers speech-to-text and text-to-speech options for voice-enabled devices.
  • Context-awareness: Pandorabots can consider the context of a conversation to produce more relevant responses.

Pandorabots also offers:

  • Multilingual support
  • Rapid iteration
  • Cross-channel messaging
  • Live bot training
  • Access to chatbot libraries

Pandorabots Key Integrations

Pandorabots can integrate with several third-party messaging apps like Facebook Messenger, Line, Viber, Telegram, and Twitter. Customers can also use RESTful APIs to integrate with other apps and systems.

Pandorabots Pricing

Pandorabots offers four pricing plans: 

  • The Sandbox Plan is free but includes only unlimited Sandbox messages.
  • The Developer Plan ($19/month) offers 10,000 channel messages per month, $9/ third-party channel, and $3/ additional 1,000 messages.
  • The Pro Plan ($199/month) provides free integration to third-party channels, 100,000 channel messages a month, $2.50/ additional 1,000 messages, and rapport avatar compatibility.
  • The Enterprise Plan has more flexible options for third-party channel integrations and the number of channel messages. You can contact the team directly for a custom quote.
Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Pandorabots is Best For

Though Pandorabots offers both code and no-code options to build and design a chatbot, a basic amount of coding expertise and AIML knowledge is required. Keeping this in mind, the solution is best suited for businesses that have a development team at their disposal.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

How Has Pandorabots Changed Over Time?

Pandorabots Implementation

Once you've created an account on Pandorabots' website, you can start building your chatbot. They offer both code and no-code options. Users can build bots using its Chat Design and Intents Tree features. Alternatively, customers who prefer to code can create an AIML file and follow the tutorials available on the website.

Pandorabots Customer Success

All plans have access to the Pandorabots FAQs knowledge base and open-source chatbot libraries. The Sandbox tier only offers Office Hours - weekly sessions with AIML expert and Mitsuku chatbot creator Steve Worswick. These are held on Tuesdays at 4:00 PM UK time and allow users to ask questions related to AIML and the tool. 

On the other hand, email support is offered in the Developer tier, while email, chat, and phone support is provided for the Pro tier. Lastly, Enterprise subscribers can avail themselves of SLA and premium support.

About Pandorabots

Pandorabots was founded by Lauren Kunze in 2008.

As a next step you can visit the Pandorabots website or read our research on the .

As a next step you can visit the Pandorabots website or read our research on the .

Pandorabots Alternatives

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Company HQ
San Francisco Bay Area, United States
Number of Employees
Year Founded
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