A Real Life Example: The Benefits of Recruiting Chatbots

BY -

Phil Strazzulla

June 24, 2019

HR professional using Benefits Recruiting Chatbot

Recruiting continues to evolve into a tech enabled discipline that uses a wide array of hr software to find, engage, and hire the best job applicants.  We are now entering a new evolution in this industry that is largely driven by the use of AI to take the load off of individual recruiters.

Using AI for recruiting has many potential benefits that lead to a hard ROI that talent acquisition teams can measure through decreases in cost per hire, and time to fill.  While these financial metrics are important, we also think it’s interesting that using AI can have substantial non-economic benefits like increasing the amount of diversity candidates hired, improving the candidate experience, and improving the recruiter experience - something that is often overlooked.

A Case Study On L’Oreal’s Recruiting

While high level concepts are a great way to start to understand the potential opportunity of using a piece of software, we always like to look at how specific companies are leveraging technology so that we can better understand the potential impacts.

Recently, we came across a new initiative by L’Oreal to streamline their hiring.  They are looking to fill 5,000 roles per year, which requires an amazing amount of human time.  Think about this stat, they get over 2 million applicants per year!  

To try and solve this problem, they started using AI to augment their recruiting efforts.  Specifically, they started focusing on their on campus recruiting  where they get 13,000 applicants each year for 80 intern positions.

To execute this initiative, L’Oréal used Mya’s chatbot (one of the best recruiting chatbots out there) to help screen candidates.  By allowing AI to conduct initial screens, L’Oreal was able to get more data on more candidates, and drastically reduce the amount of time their team needed to spend on top of funnel hiring efforts for this class of interns.

The Results

Through using a recruiting chatbot, L’Oréal saw some very interesting results:

  • They reduced the average time spent per applicant by 40 minutes
  • They saved approximately $250,000 in recruiter wages
  • Not only do these chatbots prove an impressive ROI, but they also recruited the most diverse group of interns ever to work for the company by eliminating any potential unconscious bias.

User Experience

While the economic benefits are impressive, we also think it’s interesting to note the non-economic return on investment.  This software created a better experience for both the candidates and the recruiters.

The candidates benefitted as they received quicker responses from the chatbots, and were able to share more about their candidacy than a standard resume can.  Beyond that, the historically under represented candidates did not have to worry about human bias in the hiring process.

On the talent acquisition side, recruiters were able to skip the formulaic phone screen part of the interview process, and focus on the best fit candidates to understand where they may fit into the organization.

Overall, we think it’s a very interesting time to think about leveraging AI/machine learning across the employee lifecycle.  And, it’s very encouraging to see leading edge companies start to reap the rewards of using this technology.  How has your recruiting team thought about using AI and chatbots to drive results in recruiting?

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