MeBeBot Expert Review, Pricing, Alternatives - 2023
Contributing Experts
MeBeBot is a no-code chatbot whose main function is helping IT, HR, and Ops teams set up an internal knowledge base with a conversational interface. It integrates seamlessly with various tech and can provide push messaging, pulse surveys, analytics, and more.
- No-code tool, easy to maintain. The customer portal makes it very straightforward to find and edit your knowledge base and keep the chatbot up to date.
- If an area of your knowledge center is in the works, we found it simple to set up placeholders for the entire topic.
- SOC-certified for data privacy
- 4-6 weeks implementation
- API availability
- Not a good match for companies with less than 250 employees
- Mainly aimed for companies that use Slack and/or Teams
- No multi-lingual support at the moment
What's Inside
MeBeBot started in 2019 as an AI Intelligent Assistant (as an App in Slack and Teams) so that employees could get instant, accurate answers from IT, HR, and Ops. The goal has always been to help companies develop a robust library of questions and set up a conversational interface where employees can find answers in an easy manner. This way, HR and IT support don’t get bombarded with the common and repetitive questions they answer several times a year.
The tool has grown into a no-code chatbot that can live within more platforms. It crowdsources its questions and answers from your existing knowledge base, and you now get a portal where you can get admin access to this growing database.
We were able to see this inside and out during a demo with one of their team members, and found the platform to be a noteworthy twist on an internal knowledge base. It can effectively function as a screen for customer support queries, and can also replace traditional survey tools.
Further, since employees access it through the tools they already use for collaboration (Slack and Teams, for instance), engagement rates for customers have been known to spike after MeBeBot’s swift implementation.
As of early 2023, MeBeBot is accessed by over 22,000 employees globally, MeBeBot currently partners with employers including: Epicor, e2open, Ziff Davis (RetailMeNot, Spiceworks, IGN, and more), HireVue, Abrigo, CrowdStreet, Terminal, Massage Envy, Toyota Insurance Management Solutions, Care.com and IGT.
MeBeBot is sold as an annual SaaS subscription license. The average pricing is $2.00-$5.00 per employee per month (tiered, based on number of employees), and $250-1,000 per month for AI Portal license. There are no implementation fees.
There’s no free trial, but employers interested in the tool should ask about the MeBeBot paid pilot program.
Companies growing fast in sectors like technology, finance, and consulting, or similar.
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