MobileMonkey Expert Reviews, Pricing, Alternatives - SSR 2023

MobileMonkey is a sales automation and conversational engagement tool that businesses, agencies, and social media influencers can use to discover new prospects, nurture leads, and engage their audience effectively. Their patent-pending Omnichat technology allows automated chat marketing across various messaging platforms.

Founded in 2017, MobileMonkey dubs itself the best text messaging platform for sales automation.

It enables businesses to engage with their customers across a myriad of communication platforms, including but not limited to WhatsApp, Facebook Messenger, SMS, Instagram, and email. This is made possible through Omnichat, their patent-pending technology for automated chat marketing. It allows you to send marketing campaigns, drip campaigns, and chat blasts to your entire audience or a particular segment across multiple channels at the same time. Omnichat also features a multi-channel chat inbox that agents can use to follow up on or tag conversations.

Apart from this, you can connect top-of-the-funnel marketing channels such as ad landing and social media pages to MobileMonkey to capture leads. Leads can then be engaged and nurtured through targeted messages and active sales outreach.

MobileMonkey is primarily a sales automation tool. If you’re an SMB looking for a simple chatbot solution for your customer support team, then there are other better-suited options in the market.

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• Omnichat: Create a bot for one channel and use the same chat content for the rest of your platforms. Get all customer communications in a single unified chat inbox.
• Live agent reroutes: Give timely automated responses to customer queries while urgent concerns are rerouted to live agents to provide excellent service.
• Chat blasts: Schedule and send engaging content, campaigns, and offers in bulk to your Facebook Messenger contacts, with up to ten times higher open rates as compared to email blasts.‍
• Facebook Ad Upgrade: Improve lead capture and automate follow-ups with click-to-Messenger Facebook Ads and Sponsored Messages.

MobileMonkey can integrate with over a thousand business systems and apps, including Gmail, Slack, Twitter, MailChimp, WordPress, Shopify, Zendesk, and Jira, through their public API and Zapier.

MobileMonkey offers three different chatbot products, each with its own pricing plans:

• Agencio is a chatbot designed for digital and creative agencies, franchises, and growing marketing and customer service teams. It offers a custom plan with pricing on request.
• FunnelPro is ideal for in-house marketers for 24/7 chat automation across SMS, web chat, Instagram, and Facebook Messenger. The pricing for this plan starts at $119 per month, billed annually. 
• InstaChamp is created for SMBs, creators, and brands tailored for Instagram users. Pricing starts at $9.95 per month.
• The Startup Edition starts at $59 per month per user and includes 1,000 send credits, 3,000 contacts, and one multi-channel inbox.‍
• The Growth Edition is offered at custom pricing for an unlimited number of users, 10,000 send credits, 10,000 contacts, and one multi-channel inbox.
  

MobileMonkey can be used by agencies, social media influencers, and businesses of all sizes. That being said, marketing and sales teams will especially find this tool helpful in discovering new prospects, nurturing leads, and engaging their customers.

After signing up on MobileMonkey's website and choosing a paid plan, users can utilize the drag-and-drop chatbot builder to easily create chat content, dialogues, content widgets, and test conversation flows.

MobileMonkey offers support through Help Docs with tutorials and FAQs, a Facebook Community Group, and email. Support hours are on weekdays from 9 AM to 6 PM EST. Customers can also add premier consulting to their subscription plan to learn advanced strategies in messenger marketing.

Larry Kim founded MobileMonkey in 2017 with the intention of creating a product that marketers can use to engage with their customers across different messaging platforms.