ManyChat Expert Reviews, Pricing, Alternatives - SSR 2022

Pavithra Dennis
Engineer, digital marketer, and writer
July 5, 2022
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ManyChat Versus the competition

ManyChat is a conversational AI chatbot platform designed to help businesses automate conversations across Facebook Messenger, Instagram, SMS, WhatsApp, and email. With features like A/B testing, analytics, and automated drip sequences, businesses can use ManyChat to optimize lead acquisition, promote marketing campaigns, provide customer support, and more.

If you're ready to get a ManyChat demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
  • ManyChat is a no-code omnichannel chatbot solution that allows you to use drag-and-drop elements and readymade templates to set up conversational flows on multiple platforms including Facebook, Instagram, WhatsApp, SMS, and email. 
  • ManyChat offers A/B testing to evaluate which message flows your audience engages with the most, allowing you to create effective marketing campaigns. 
  • ManyChat is a great tool for Facebook marketing, and can be used for a variety of use cases, whether that’s to generate and qualify leads, send promotions and coupons, collect feedback, share news and updates, book appointments, send reminders, or provide customer support.

Cons
  • Though ManyChat offers a free plan, it lacks many basic features that one might require to set-up a fully-functional chatbot solution including connection to channels like SMS and Email, integrations with third-party applications, and analytics. 
  • According to users, ManyChat isn’t the easiest chatbot solution to set up and there is definitely a marginal learning curve. 
  • Users have cited that ManyChat has poor customer support 
  •  ManyChat can get very expensive for businesses that cater to a large audience since the cost depends on the number of contacts who engage with them on a monthly basis.

ManyChat Review

Founded in 2015, ManyChat positions itself as one of the leading chatbot programs for companies that need an AI tool for lead generation and marketing campaigns. 

ManyChat's user dashboard is fairly simple and intuitive, with a menu of the different tools and flows. ManyChat has two different interfaces: The Basic Builder and The Flow Builder. The Basic Builder displays all the generated message flows and some fundamental editing options in a linear, organized way, whereas the Flow Builder is a visual drag and drop interface that provides a structured overview of your chatbot and message flows. They also provide a range of ready-to-use templates that you can use for a variety of use cases. 

Apart from the chatbot builders, ManyChat offers basic to advanced growth tools that you can use for lead generation. Using these tools, you can drive leads to your chatbot from multiple sources such as Facebook comments, website widgets, QR codes, Facebook Ads, and landing pages. 

ManyChat has a basic analytics tool that helps log metrics like active contacts, inactive contacts, and net contacts in the form of graphs. They also provide analytics like the number of successful deliveries, open rate, and click rate for each block in your chatbot. You can also add their ManyChat Pixel, a piece of tracking code to your website to track any conversions coming from your chatbot. However, ManyChat's analytics are distributed across different sections like broadcasts, sequences, etc. There is no one in-depth analytics dashboard that outlines the performance of your chatbots. This makes it challenging to assess the overall effectiveness of your chatbot flows. 

Apart from the above features, ManyChat also offers A/B testing for businesses on the Pro plan, automated drip sequences, live chat, and broadcast messaging.

Who shouldn't buy ManyChat

Since ManyChat's Pro plan is billed according to the number of contacts who engage with your business per month, it can get very expensive for organizations that cater to a large audience. For instance, if 50,000 people contact you monthly, you'll be paying $235/month or over $2800 per year. In such a scenario, choosing a chatbot solution with a fixed price per month is a better option.

ManyChat Customers

Benefit Cosmetics, Superstar Bots, and TBS Marketing

ManyChat: Omnichannel no-code chatbot

ManyChat Stats

  • ManyChat has powered over 1 billion conversations in the last year 
  • ManyChat is used by businesses in over 190+ countries across the world 
  • Over 1 million businesses use ManyChat's chatbot services

ManyChat Key Features

  • A/B testing: Alter your message sequence with split testing, allowing you to send different messages to leads and see which they respond best to.
  • Branding: Customize the look of your chatbot widget to match your website.
  • Analytics: See who's chatting with you, your conversion rates, and how much time people spend with your bot.
  • Automated drip sequences: Subscribe people to one or more drip campaigns and start sending automated messages on your chosen schedule.
  • Chatbot flows: Create multi-step chatbot flows to walk people through complex tasks.

With ManyChat, you can also use these other features:

  • Access to industry templates
  • Click-to-Messenger ads
  • Comment automation
  • Capture user information
  • eCommerce dashboard

ManyChat Key Integrations

ManyChat easily integrates with various platforms such as Google Sheets, Shopify, ActiveCampaign, HubSpot, ConvertKit, MailChimp, PayPal, Stripe, and Klaviyo. Apart from this, 1500+further integrations are also possible through Integromat and Zapier.

ManyChat Pricing

ManyChat has two primary pricing plans depending on the number of contacts the business expects to engage:

  • The Free Plan provides basic features, such as channel integrations to Instagram Direct Messages, Facebook Messenger, and WhatsApp. You can also automate conversations of up to 1,000 contacts, access basic growth tools, create 3 custom keyword triggers, run 2 automated drip sequences, and create 10 customer tags to segment your audience.
  • The Pro Plan ( starting at $15 a month) includes all the basic features of the Free Plan and additional channel access to SMS and email. Billed based on the number of contacts per month, it offers unlimited growth tools, advanced analytics and insights tools, unlimited tags, keywords, and drip sequences, one-tap contact data collection, and A/B testing. 

ManyChat offers a free 7-day trial of the Pro plan during sign-up and a no-questions-asked refund within 30 days of purchase if you're unhappy with their services.

Motivosity Recognize
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Free
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ManyChat Implementation

To get started, you must first sign up and link the channel you want to build your chatbot on to your ManyChat account. For instance, if you're going to make a chatbot for Facebook messenger, start by linking your Facebook account to Manychat. Then, connect the Facebook page you want to build a chatbot for. The next step is to create your chatbot flow by either using one of the pre-existing templates or designing your own from scratch.

ManyChat Customer Success

ManyChat provides email support for both Free and Pro plans. 

They also have a private Facebook Community with over 103K members and an extensive library of guides, tutorials, best practices, and troubleshooting tips for self-service.

About ManyChat

In 2015, Mikael Yan established ManyChat to help businesses build meaningful relationships with their customers. After completing his Bachelors in Psychology from State University — Higher School of Economics in Moscow, Mikeal pursued Entrepreneurial Studies at Open University Skolkovo. Soon thereafter, he built ManyChat - a chatbot solution to help companies do marketing, sales, and support through multiple online channels. Today, ManyChat powers 1B+ conversations every year across 190+ countries.

As a next step you can visit the ManyChat website or read about alternatives below

As a next step you can visit the ManyChat website or read about alternatives below

ManyChat Alternatives

Chatfuel is a no-coding platform for Facebook and Instagram that lets you build a chatbot in three minutes with its user-friendly interface perfect for beginners.
Designed for sales automation, MobileMonkey offers an intuitive interface and a patented Omnichat tool perfect for various users ranging from agencies to social media influencers.
Trusted by big brands like UNICEF, Botsify is an omnichannel chatbot platform you can integrate with over 100 third-party apps and also offers a customizable drag-and-drop interface, live chat, and various marketing tools.
Playful, fun, and engaging, Pandorabots is an open-source platform that takes chatbots to a whole new level by creating human-like virtual agents through real-time animation integrations.
Supporting over 50,000 companies globally, Drift has an ecosystem of conversational marketing and sales platforms to make B2B revenue generation and customer retention as effortless and real-time as possible.
Perfect for mid-sized businesses, TARS is an easy setup, highly customizable chatbot for websites or WhatsApp, with features that complement various sales funnel stages and customer journey.
Flow XO is an affordable, no-code artificial intelligence chatbot platform offering a wide range of marketing tools across multiple messaging platforms.
As the first AI-powered chatbot platform in the cloud, LivePerson is a well-graded global brand that provides tools for understanding customers, scaling designs, and improving conversions.
A trusted chatbot for big brands like IBM and Amazon, Intercom offers three conversational solutions for support, marketing, and sales for various kinds of enterprises.
Used by some of the biggest global brands, Dialogflow is a versatile natural conversation interface that developers and linguists can use to leverage the capabilities of the Google Cloud.
Powered by Meta, Wit.ai is a no-frills API that developers can deploy, modify, and improve to create natural-language platforms that support chatbots, smart homes, and mobile apps and devices.
With small businesses in mind, Tidio allows entrepreneurs to harness customer service interactions to generate more sales, with fully customizable conversation tools that users can deploy in 5 minutes or less.
SnatchBot helps small businesses scale quickly with customizable, easy-to-use bot platforms that can automate administrative tasks and enrich customer interactions online.
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