LivePerson Expert Reviews, Pricing, Alternatives - SSR 2022

Noah Edis
HR Tech writer and content marketer
May 16, 2022
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LivePerson Versus the competition

As the first AI-powered chatbot platform in the cloud, LivePerson is a well-graded global brand that provides tools for understanding customers, scaling designs, and improving conversions.

Pros
Cons

LivePerson Review

LivePerson is an award-winning company that has designed bots trusted by global brands and continues to create over a billion B2C conversations. They also founded EqualAI, a program that aims to reduce bias in AI systems.

LivePerson offers an intuitive point-and-click Conversation Builder to build AI-powered chatbots you can use in your brand's mobile app, website, social platforms, email, and third-party messaging apps. Its Intent Manager and Conversational Analytics tools are also great ways to assess KPIs and strategize business processes as necessary.

Who shouldn't buy LivePerson

LivePerson Customers

  • Virgin Atlantic
  • David's Bridal
  • Bankwest
  • IBM
  • Vodafone
  • Sky
  • RBS
  • Backcountry

LivePerson Stats

With some of their clients, LivePerson has been crucial in helping achieve some of the following milestones: 

  • Boost ad conversion by  2.5 times
  • Increase sales by ten times
  • Minimize cart abandonment by 26%
  • Improve customer satisfaction by 20%
  • Raise response rates over ten times

LivePerson Key Features

  • Intent Manager: This tool gives insights into your customers' intentions based on their interactions with the bot and assesses how well you are fulfilling them. This way, you can better understand their needs and deliver better service.
  • LiveEngage: This AI-powered Conversational Cloud command center allows you to quickly shift to different tasks and interfaces.
  • Conversation Builder: LivePerson's intuitive and comprehensive builder lets you create a chat workflow using a simple point-and-click interface.
  • One Dashboard for All Channels: Converse and manage chats with your customers from your website, social media, email, and third-party messaging apps in one place.

LivePerson also provides:

  • Enterprise-grade security and compliance
  • Voice calls to messaging conversations
  • Conversation analytics
  • Conversation manager

LivePerson Key Integrations

LivePerson can integrate with various systems for CRM, scheduling, inventory management, and more. It also integrates with third-party apps, including Facebook, WhatsApp, Google Workspace, Instagram, Twitter, LINE, WeChat, Apple Business Chat, and SMS. More integrations can be made with LivePerson's collection of APIs.

LivePerson Pricing

The website doesn't mention its pricing plans. You'd have to request a demo to know more.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

LivePerson Implementation

LivePerson's implementation starts with requesting a demo by providing your name, business email address, and phone number. LivePerson also offers many video tutorials to guide you on how to build your chatbot for multiple messaging platforms.

LivePerson Customer Success

LivePerson offers 24/7 customer support through its Conversation Cloud or ticket submission. They also provide knowledge bases for guides and reports and a developer center for APIs and SDKs.

About LivePerson

LivePerson Alternatives

Chatfuel is a no-coding platform for Facebook and Instagram that lets you build a chatbot in three minutes with its user-friendly interface perfect for beginners.
ManyChat is a flexible chatbot software tool that works in various communication channels from social media to text messaging, providing customization and analytics.
Designed for sales automation, MobileMonkey offers an intuitive interface and a patented Omnichat tool perfect for various users ranging from agencies to social media influencers.
Trusted by big brands like UNICEF, Botsify is an omnichannel chatbot platform you can integrate with over 100 third-party apps and also offers a customizable drag-and-drop interface, live chat, and various marketing tools.
Playful, fun, and engaging, Pandorabots is an open-source platform that takes chatbots to a whole new level by creating human-like virtual agents through real-time animation integrations.
Supporting over 50,000 companies globally, Drift has an ecosystem of conversational marketing and sales platforms to make B2B revenue generation and customer retention as effortless and real-time as possible.
Perfect for mid-sized businesses, TARS is an easy setup, highly customizable chatbot for websites or WhatsApp, with features that complement various sales funnel stages and customer journey.
Flow XO is an affordable, no-code artificial intelligence chatbot platform offering a wide range of marketing tools across multiple messaging platforms.
A trusted chatbot for big brands like IBM and Amazon, Intercom offers three conversational solutions for support, marketing, and sales for various kinds of enterprises.
Used by some of the biggest global brands, Dialogflow is a versatile natural conversation interface that developers and linguists can use to leverage the capabilities of the Google Cloud.
Powered by Meta, Wit.ai is a no-frills API that developers can deploy, modify, and improve to create natural-language platforms that support chatbots, smart homes, and mobile apps and devices.
With small businesses in mind, Tidio allows entrepreneurs to harness customer service interactions to generate more sales, with fully customizable conversation tools that users can deploy in 5 minutes or less.
SnatchBot helps small businesses scale quickly with customizable, easy-to-use bot platforms that can automate administrative tasks and enrich customer interactions online.
Listed in our research about the Best Chatbot Software
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