LivePerson Expert Reviews, Pricing, Alternatives - SSR 2022
As the first AI-powered chatbot platform in the cloud, LivePerson is a well-graded global brand that provides tools for understanding customers, scaling designs, and improving conversions.
What's Inside
LivePerson is an award-winning company that has designed bots trusted by global brands and continues to create over a billion B2C conversations. They also founded EqualAI, a program that aims to reduce bias in AI systems.
LivePerson offers an intuitive point-and-click Conversation Builder to build AI-powered chatbots you can use in your brand's mobile app, website, social platforms, email, and third-party messaging apps. Its Intent Manager and Conversational Analytics tools are also great ways to assess KPIs and strategize business processes as necessary.
- Virgin Atlantic
- David's Bridal
- Bankwest
- IBM
- Vodafone
- Sky
- RBS
- Backcountry
With some of their clients, LivePerson has been crucial in helping achieve some of the following milestones:
- Boost ad conversion by 2.5 times
- Increase sales by ten times
- Minimize cart abandonment by 26%
- Improve customer satisfaction by 20%
- Raise response rates over ten times
- Intent Manager: This tool gives insights into your customers' intentions based on their interactions with the bot and assesses how well you are fulfilling them. This way, you can better understand their needs and deliver better service.
- LiveEngage: This AI-powered Conversational Cloud command center allows you to quickly shift to different tasks and interfaces.
- Conversation Builder: LivePerson's intuitive and comprehensive builder lets you create a chat workflow using a simple point-and-click interface.
- One Dashboard for All Channels: Converse and manage chats with your customers from your website, social media, email, and third-party messaging apps in one place.
LivePerson also provides:
- Enterprise-grade security and compliance
- Voice calls to messaging conversations
- Conversation analytics
- Conversation manager
LivePerson can integrate with various systems for CRM, scheduling, inventory management, and more. It also integrates with third-party apps, including Facebook, WhatsApp, Google Workspace, Instagram, Twitter, LINE, WeChat, Apple Business Chat, and SMS. More integrations can be made with LivePerson's collection of APIs.
The website doesn't mention its pricing plans. You'd have to request a demo to know more.
LivePerson's implementation starts with requesting a demo by providing your name, business email address, and phone number. LivePerson also offers many video tutorials to guide you on how to build your chatbot for multiple messaging platforms.
LivePerson offers 24/7 customer support through its Conversation Cloud or ticket submission. They also provide knowledge bases for guides and reports and a developer center for APIs and SDKs.
