Espressive Review 2021: Pricing, Alternatives, Expert Advice

Phil Strazzulla, HR Tech Expert
March 15, 2021

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Espressive is a company specialized in consumer-like employee self-help for enterprises. Their chatbot can handle most questions around HR and IT for large teams.

What's Inside

Espressive Review

Espressive’s solution is specifically designed to help employees get answers to their most common questions (PTO, benefits, etc), without burdening the HR team. Employees can access Espressive's AI-based virtual support agent (VSA) Barista on any device or browser. Barista also has a unique omni-channel ability enabling employees to interact via Slack, Teams, and more.

Espressive Customers

Dexcom, Guardant, First American, Survey Monkey

Espressive Stats

  • Nearly 85% employee adoption
  • 40-60% reductions in calls to HR and IT

Espressive Resources

No items found.

Buying HR Software? Here's some quick advice

Key Espressive Features

  • Employee language cloud: This is a development from Espressive, an extensive vocabulary tailored to the workplace that Barista has from the start.
  • Notifications: Barista helps with notifying of outages or other relevant announcements.
  • Expert hand-off: If it's needed, Barista can also engage an expert in IT or HR but stay in the conversation until the issue is resolved.

Espressive Implementation

According to their website, Espressive can be implemented in an average of 6 weeks.

Espressive Customer Success

For Espressive, using Barista shouldn't mean that companies need AI experts in-house. Their team of experts is always there to make sure you're getting all you can from the tool. They have a Continuous Success Model that stays with customers through the lifetime of their subscription.

Espressive Key Integrations

Barista can handle questions and requests through multiple channels, such as Outlook, Microsoft Teams, and Slack.

What to be aware of

Espressive's Barista is a multilingual VSA.

Espressive Pricing

Pricing details are not provided by Espressive upfront.

» Save Money: Check out our resource on how to save money when buying HR tools

Espressive Alternatives

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