Dialogflow Expert Reviews, Pricing, Alternatives - SSR 2022
Used by some of the biggest global brands, Dialogflow is a versatile natural conversation interface that developers and linguists can use to leverage the capabilities of the Google Cloud.
What's Inside
Launched in 2017, Dialogflow is one of the core products of the AI division of Google. This AI conversation platform capitalizes on the massive machine-learning capabilities and other technical innovations from this tech giant and brings it all into the realm of chatbots.
Dialogflow offers a visual flow builder, omnichannel implementation, robust AI and NLP engines, state-based data models, and end-to-end management. The chatbots made with Dialogflow use the latest natural language processing models to recognize user intent and context, even in complex situations.
ÔªøIf you're not familiar with cloud or app development, you might struggle with Dialogflow. This may be a better fit for businesses with established developer teams.
- Deutsche Bank
- McKesson
- Malaysia Airlines
- Blue Apron
- Etsy
- PayPal
- Airbus
- UPS
- P&G
- King
- Cardinal Health
- Equifax
- BestDay
- Tokopedia
- Gojek
- Virtual agent services: Dialogflow has two virtual agent services with their own user interface, client libraries, and API. CX agent is ideal for businesses that need complex agents, while ES is excellent for those with a demand for simple agents.
- Agent assist: This feature guides human agents by providing suggestions in real-time. This way, the transition between virtual and human conversations is flawless.
- Google AI: Dialogflow piggybacks on Google's artificial intelligence development. The chatbot has more advanced capabilities to learn from past conversations.
- Buildability: This platform is built for developers looking for easy and quick customization and modification.
Dialogflow also offers:
- End-to-end management
- Omnichannel integration
- Analytics
- Multilingual support
- Testing
- Speaker ID for biometrics
Dialogflow offers built-in integrations with Google partners AudioCodes, Avaya, Voximplant, and other messaging platforms such as Facebook Messenger, and LINE. Further integrations are possible with Dialogflow API and different integrations made by independent organizations and individuals.
Dialogflow charges per month, but the pricing varies depending on the chosen edition and monthly API requests. The platform may also be included in what you pay for Google Cloud. Users of Dialogflow CX may also receive $600 credit during the free trial.
Customers must first sign up for a Google Cloud account. Within the platform, create a project (which can only use one Dialogflow agent) to begin building your chatbot. The process requires some technical knowledge, so make sure you have your dev team to help.
Dialogflow offers Troubleshooting, FAQs, and Release Notes pages as knowledge bases for self-service. Paid plan holders can also open support cases via the Google Cloud support console. Different support packages offer phone support, 24/7 support availability, and a technical support manager. In addition, community support is available through Google Groups, Stack Overflow, and Slack. Users can also send feedback for documentation issues through their respective documentation pages.
