Dialogflow Expert Reviews, Pricing, Alternatives - SSR 2022

Noah Edis
HR Tech writer and content marketer
May 16, 2022
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Dialogflow Versus the competition

Used by some of the biggest global brands, Dialogflow is a versatile natural conversation interface that developers and linguists can use to leverage the capabilities of the Google Cloud.

Pros
Cons

Dialogflow Review

Launched in 2017, Dialogflow is one of the core products of the AI division of Google. This AI conversation platform capitalizes on the massive machine-learning capabilities and other technical innovations from this tech giant and brings it all into the realm of chatbots.

Dialogflow offers a visual flow builder, omnichannel implementation, robust AI and NLP engines, state-based data models, and end-to-end management. The chatbots made with Dialogflow use the latest natural language processing models to recognize user intent and context, even in complex situations.

Who shouldn't buy Dialogflow

ÔªøIf you're not familiar with cloud or app development, you might struggle with Dialogflow. This may be a better fit for businesses with established developer teams.

Dialogflow Customers

  • Deutsche Bank
  • Twitter
  • McKesson
  • Malaysia Airlines
  • Blue Apron
  • Etsy
  • PayPal
  • Airbus
  • UPS
  • P&G
  • King
  • Cardinal Health
  • Equifax
  • BestDay
  • Tokopedia
  • Gojek

Dialogflow Stats

Dialogflow Key Features

  • Virtual agent services: Dialogflow has two virtual agent services with their own user interface, client libraries, and API. CX agent is ideal for businesses that need complex agents, while ES is excellent for those with a demand for simple agents.
  • Agent assist: This feature guides human agents by providing suggestions in real-time. This way, the transition between virtual and human conversations is flawless. 
  • Google AI: Dialogflow piggybacks on Google's artificial intelligence development. The chatbot has more advanced capabilities to learn from past conversations.
  • Buildability: This platform is built for developers looking for easy and quick customization and modification. 

Dialogflow also offers:

  • End-to-end management
  • Omnichannel integration
  • Analytics
  • Multilingual support
  • Testing 
  • Speaker ID for biometrics

Dialogflow Key Integrations

Dialogflow offers built-in integrations with Google partners AudioCodes, Avaya, Voximplant, and other messaging platforms such as Facebook Messenger, and LINE. Further integrations are possible with Dialogflow API and different integrations made by independent organizations and individuals.

Dialogflow Pricing

Dialogflow charges per month, but the pricing varies depending on the chosen edition and monthly API requests. The platform may also be included in what you pay for Google Cloud. Users of Dialogflow CX may also receive $600 credit during the free trial.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Dialogflow Implementation

Customers must first sign up for a Google Cloud account. Within the platform, create a project (which can only use one Dialogflow agent) to begin building your chatbot. The process requires some technical knowledge, so make sure you have your dev team to help.

Dialogflow Customer Success

Dialogflow offers Troubleshooting, FAQs, and Release Notes pages as knowledge bases for self-service. Paid plan holders can also open support cases via the Google Cloud support console. Different support packages offer phone support, 24/7 support availability, and a technical support manager. In addition, community support is available through Google Groups, Stack Overflow, and Slack. Users can also send feedback for documentation issues through their respective documentation pages.

About Dialogflow

Dialogflow Alternatives

Chatfuel is a no-coding platform for Facebook and Instagram that lets you build a chatbot in three minutes with its user-friendly interface perfect for beginners.
ManyChat is a flexible chatbot software tool that works in various communication channels from social media to text messaging, providing customization and analytics.
Designed for sales automation, MobileMonkey offers an intuitive interface and a patented Omnichat tool perfect for various users ranging from agencies to social media influencers.
Trusted by big brands like UNICEF, Botsify is an omnichannel chatbot platform you can integrate with over 100 third-party apps and also offers a customizable drag-and-drop interface, live chat, and various marketing tools.
Playful, fun, and engaging, Pandorabots is an open-source platform that takes chatbots to a whole new level by creating human-like virtual agents through real-time animation integrations.
Supporting over 50,000 companies globally, Drift has an ecosystem of conversational marketing and sales platforms to make B2B revenue generation and customer retention as effortless and real-time as possible.
Perfect for mid-sized businesses, TARS is an easy setup, highly customizable chatbot for websites or WhatsApp, with features that complement various sales funnel stages and customer journey.
Flow XO is an affordable, no-code artificial intelligence chatbot platform offering a wide range of marketing tools across multiple messaging platforms.
As the first AI-powered chatbot platform in the cloud, LivePerson is a well-graded global brand that provides tools for understanding customers, scaling designs, and improving conversions.
A trusted chatbot for big brands like IBM and Amazon, Intercom offers three conversational solutions for support, marketing, and sales for various kinds of enterprises.
Powered by Meta, Wit.ai is a no-frills API that developers can deploy, modify, and improve to create natural-language platforms that support chatbots, smart homes, and mobile apps and devices.
With small businesses in mind, Tidio allows entrepreneurs to harness customer service interactions to generate more sales, with fully customizable conversation tools that users can deploy in 5 minutes or less.
SnatchBot helps small businesses scale quickly with customizable, easy-to-use bot platforms that can automate administrative tasks and enrich customer interactions online.
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