Chatfuel is the leading no-code chatbot platform for Facebook and Instagram. With its user-friendly interface and ready-to-use templates, Chatfuel allows you to build a fully-functional chatbot in a matter of a few minutes.
Chatfuel is a cloud-based chatbot platform that allows small, medium, and large-sized businesses to create chatbots on Facebook and Instagram. These AI chatbots can be used to generate leads, answer customer queries, send automated responses to FAQs, recommend products, and collect customer feedback. And if at any point, human interaction is required, then the chatbot seamlessly transitions the conversation to a live chat.
We like that Chatfuel is a no-code platform that requires no prior programming or coding knowledge to set up. You can either choose a chatbot template from the library of templates available or simply build one using drag and drop elements available in the visual flow and block builders. Some available elements include delays, images, video, audio, emojis, quick replies, buttons, and more.
Chatfuel has an in-built CRM function that allows you to qualify leads, manage contacts, and send broadcast messages to your lead database. It also offers a reporting dashboard with important analytics to understand your chatbot performance, customer satisfaction, user retention, and more.
While Chatfuel is great for platforms like Facebook and Instagram, you cannot use the tool to build a native chatbot on your website or a chatbot on other applications like WhatsApp, SMS, and Telegram.
Although this chatbot is versatile, it doesn't offer a lot of room for more extensive customization compared to its competitors. Since Chatfuel can only build chatbots for Facebook and Instagram, it's a definite rule out for businesses that would like their chatbots elsewhere, such as on their company website.
Netflix, Nivea, Nissan, British Airways, Levi’s, and Visa
Chatfuel can also:
Users can integrate Chatfuel with third-party apps, including Chapeau for live chat, Calendly, Shopify, and Google Sheets. The chatbot can also integrate with more apps using Zapier, JSON API, or the Chatfuel API.
Chatfuel offers three different pricing options. They are as follows:
Chatfuel is ideal for businesses that use Facebook and Instagram to generate leads from ads and comments, answer queries, recommend products and collect user feedback. If your target audience spends a lot of time of social media, then setting up a chatbot on your organization’s Facebook or Instagram page using Chatfuel is a good move.
Getting started with Chatfuel is fairly easy. You can sign up for a free trial using your Facebook account. Once you've logged in to your dashboard, you can connect your Facebook page and begin building your bot. With its simple, intuitive interface and visual builders, you can deploy your chatbot within minutes.
Chatfuel offers email support for all subscription plans. They also have a private Facebook community of 75,000+ people and a self-serve resource hub where you can get information on getting started with the tool, creating a simple flow, and more.
With over 7 million businesses served and over 1 billion messages sent per month, Chatfuel is on a mission to simplify business conversations through automation.
When Facebook launched their messaging API in 2016, Chatfuel decided to create a tool that would allow businesses to leverage conversational commerce on the platform. Today, over 6 years later, their no-code chatbot empowers thousands of businesses, including giants like Netflix, Levi's, and Adidas, to connect with their audience using automated chats.