Which is the best chatbot software that's worth your time and money? Chatbots have become an integral part of the business strategies for many organizations. ClickZ predicts that the global chatbot market could reach almost a billion dollars in 2024.
Chatbots allow businesses to gather information directly from their customers in real-time without human intervention, reducing cost and increasing efficiency. Customers also find chatbots useful because they provide 24/7 personalized customer service, enhancing satisfaction and trust in your brand. Here are some more stats about this essential software tool:
However, finding a bot that makes the most worthwhile investment is challenging with the sheer variety available. To help you, we've compared the different chatbot software in the market so that you can identify the right one that matches your business goals. In this guide, we look at software features, pricing, ease of use, and more.
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We track thousands of HR Tech solutions. Here are the best chatbot software as of February 2022.
Why we love it
:
A trusted chatbot for big brands like IBM and Amazon, Intercom offers three conversational solutions for support, marketing, and sales for various kinds of enterprises.
Intercom
Review:
Launched in 2011, Intercom is a chatbot popular for its easy-to-use interface, rich features, and triage capability that immediately filters leads and customers according to conversation intent. Intercom also stands out with its vast direct integrations and advanced analytics options.
Intercom
Customers:
Intercom
Stats:
Intercom
Pricing:
Small businesses can subscribe to the Starter Plan ($67/month) and include add-ons like Product Tours ($199/month) and WhatsApp ($9/month). For more prominent companies that want to avail higher plans for more features, request a demo to know the price.
Best For
Intercom is fantastic for growing enterprises, especially in the fields of e-commerce, financial services, healthcare, and education.
Worth Checking Out:
Why we love it
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As the first AI-powered chatbot platform in the cloud, LivePerson is a well-graded global brand that provides tools for understanding customers, scaling designs, and improving conversions.
LivePerson
Review:
LivePerson is an award-winning company that has designed bots trusted by global brands and continues to create over a billion B2C conversations. They also founded EqualAI, a program that aims to reduce bias in AI systems.
LivePerson offers an intuitive point-and-click Conversation Builder to build AI-powered chatbots you can use in your brand’s mobile app, website, social platforms, email, and third-party messaging apps. Its Intent Manager and Conversational Analytics tools are also great ways to assess KPIs and strategize business processes as necessary.
LivePerson
Customers:
LivePerson
Stats:
With some of their clients, LivePerson has been crucial in helping achieve some of the following milestones:
LivePerson
Pricing:
The website doesn't mention its pricing plans. You’d have to request a demo to know more.
Best For
LivePerson is excellent for businesses of all sizes and is ideal for marketplaces, managed services, customer care, sales and marketing, telecommunications, automotive, travel, insurance, education, and banking industries.
Worth Checking Out:
LivePerson also offers at-home COVID-19 rapid testing with their proprietary BELLA Health App. This enables LivePerson to source and deliver tests and lets users be guided in administering tests through AI-powered messaging.
Why we love it
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ManyChat is a flexible chatbot software tool that works in various communication channels from social media to text messaging, providing customization and analytics.
Pro: ManyChat is a no-code omnichannel chatbot solution that allows you to use drag-and-drop elements and readymade templates to set up conversational flows on multiple platforms including Facebook, Instagram, WhatsApp, SMS, and email.
Pro: ManyChat offers A/B testing to evaluate which message flows your audience engages with the most, allowing you to create effective marketing campaigns.
Pro: ManyChat is a great tool for Facebook marketing, and can be used for a variety of use cases, whether that’s to generate and qualify leads, send promotions and coupons, collect feedback, share news and updates, book appointments, send reminders, or provide customer support.
Pro: ManyChat is a no-code omnichannel chatbot solution that allows you to use drag-and-drop elements and readymade templates to set up conversational flows on multiple platforms including Facebook, Instagram, WhatsApp, SMS, and email.
Pro: ManyChat offers A/B testing to evaluate which message flows your audience engages with the most, allowing you to create effective marketing campaigns.
Pro: ManyChat is a great tool for Facebook marketing, and can be used for a variety of use cases, whether that’s to generate and qualify leads, send promotions and coupons, collect feedback, share news and updates, book appointments, send reminders, or provide customer support.
Con: Though ManyChat offers a free plan, it lacks many basic features that one might require to set-up a fully-functional chatbot solution including connection to channels like SMS and Email, integrations with third-party applications, and analytics.
Con: According to users, ManyChat isn’t the easiest chatbot solution to set up and there is definitely a marginal learning curve.
Con: Users have cited that ManyChat has poor customer support
Con: ManyChat can get very expensive for businesses that cater to a large audience since the cost depends on the number of contacts who engage with them on a monthly basis.
Con: Though ManyChat offers a free plan, it lacks many basic features that one might require to set-up a fully-functional chatbot solution including connection to channels like SMS and Email, integrations with third-party applications, and analytics.
Con: According to users, ManyChat isn’t the easiest chatbot solution to set up and there is definitely a marginal learning curve.
Con: Users have cited that ManyChat has poor customer support
Con: ManyChat can get very expensive for businesses that cater to a large audience since the cost depends on the number of contacts who engage with them on a monthly basis.
ManyChat
Review:
ManyChat is a no-code chatbot solution that can be used to build a chatbot on multiple channels, including Facebook Messenger, Instagram, WhatsApp, SMS, Shopify, and email. ManyChat has many notable features such as a drag-and-drop visual flow builder, growth tools, basic analytics, A/B testing, automations, and live chat capabilities.
While they do offer a free plan, it lacks the basic features one might need to build a fully-functional chatbot. Their Pro plan, on the other hand, comes with advanced capabilities but is billed based on the number of contacts that engage with your business on a monthly basis. For businesses with a large audience, it can get quite expensive.
ManyChat
Customers:
Benefit Cosmetics, Superstar Bots, and TBS Marketing
ManyChat
Stats:
ManyChat
Pricing:
ManyChat has two primary pricing plans depending on the number of contacts the business expects to engage:
ManyChat offers a free 7-day trial of the Pro plan during sign-up and a no-questions-asked refund within 30 days of purchase if you're unhappy with their services.
Best For
ManyChat is ideal for small and mid-sized businesses, specifically in the Ecommerce space, that engage with <1000 customers per month. This is because as the number of contacts increases, the price/month becomes higher, which can be significantly expensive in the long term.
Worth Checking Out:
Why we love it
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Chatfuel is a no-coding platform for Facebook and Instagram that lets you build a chatbot in three minutes with its user-friendly interface perfect for beginners.
Pro: Even if you have no programming or coding knowledge, you can create, edit, and design chatbots using Chatfuel's visual flow builder or block builder.
Pro: Chatfuel offers analytics that users can leverage to understand their chatbot performance, customer satisfaction, chat volume, user retention, and more.
Pro: Chatfuel has all the features a chatbot must have to facilitate in-depth user interactions, including keyword detection, personalization, human takeover, the option to branch out into different conversational pathways, and various automations.
Pro: Even if you have no programming or coding knowledge, you can create, edit, and design chatbots using Chatfuel's visual flow builder or block builder.
Pro: Chatfuel offers analytics that users can leverage to understand their chatbot performance, customer satisfaction, chat volume, user retention, and more.
Pro: Chatfuel has all the features a chatbot must have to facilitate in-depth user interactions, including keyword detection, personalization, human takeover, the option to branch out into different conversational pathways, and various automations.
Con: While you can create a chatbot in any language using Chatfuel, the process of translating the chatbot to different languages has to be done manually and can be quite cumbersome.
Con: Chatfuel cannot be used to build a chatbot on WhatsApp, Telegram, SMS, Slack, Skype, or email. The platform is limited to Facebook Messenger and Instagram.
Con: While you can use a Facebook messenger widget on your website, you cannot create a native website widget using Chatfuel. This is a limitation for businesses that want a chatbot only on their site.
Con: While you can create a chatbot in any language using Chatfuel, the process of translating the chatbot to different languages has to be done manually and can be quite cumbersome.
Con: Chatfuel cannot be used to build a chatbot on WhatsApp, Telegram, SMS, Slack, Skype, or email. The platform is limited to Facebook Messenger and Instagram.
Con: While you can use a Facebook messenger widget on your website, you cannot create a native website widget using Chatfuel. This is a limitation for businesses that want a chatbot only on their site.
Chatfuel
Review:
Chatfuel is a no-code chatbot platform with pre-existing templates and drag-and-drop elements that allow you to create your own AI chatbot on Facebook and Instagram within a few minutes. With a simple and clean interface, a robust reporting dashboard, many integrations, and an in-built CRM, Chatfuel is known as the world's leading chatbot platform for Facebook Messenger, with 46% of all messenger bots using the tool.
While a very versatile tool, it doesn't offer a lot of room for extensive customization and cannot be used on other platforms like your company website, WhatsApp, SMS, and Telegram.
Chatfuel
Customers:
Netflix, Nivea, Nissan, British Airways, Levi’s, and Visa
Chatfuel
Stats:
Chatfuel
Pricing:
Chatfuel offers three different pricing options. They are as follows:
Best For
Chatfuel is ideal for businesses that use Facebook and Instagram to generate leads from ads and comments, answer queries, recommend products and collect user feedback. If your target audience spends a lot of time of social media, then setting up a chatbot on your organization’s Facebook or Instagram page using Chatfuel is a good move.
Worth Checking Out:
Why we love it
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With small businesses in mind, Tidio allows entrepreneurs to harness customer service interactions to generate more sales, with fully customizable conversation tools that users can deploy in 5 minutes or less.
Pro: Tidio allows users to build a single multichannel communicator by connecting different channels like website live chat, email inbox, Instagram, and Facebook Messenger to their platform. This means that you can always respond to your customers' queries irrespective of which platform they reach out to you on.
Pro: Building a chatbot using Tidio is a fairly simple process. You can either use their existing templates or build one using their visual flow builder and drag-and-drop templates.
Pro: If you’re a small business that just wants to keep track of your chatbot performance, then Tidio’s analytics dashboard outlines that information very well. You can view the number of conversations, leads, and messages easily without having to dig too deep.
Pro: Tidio allows users to build a single multichannel communicator by connecting different channels like website live chat, email inbox, Instagram, and Facebook Messenger to their platform. This means that you can always respond to your customers' queries irrespective of which platform they reach out to you on.
Pro: Building a chatbot using Tidio is a fairly simple process. You can either use their existing templates or build one using their visual flow builder and drag-and-drop templates.
Pro: If you’re a small business that just wants to keep track of your chatbot performance, then Tidio’s analytics dashboard outlines that information very well. You can view the number of conversations, leads, and messages easily without having to dig too deep.
Con: According to some users, chat notifications can sometimes be unreliable. This means that you may not always get notified when you get a message.
Con: While you can create a chatbot in a different language, translating messages based on a user’s input is extremely difficult and requires manual effort.
Con: According to some users, chat notifications can sometimes be unreliable. This means that you may not always get notified when you get a message.
Con: While you can create a chatbot in a different language, translating messages based on a user’s input is extremely difficult and requires manual effort.
Tidio
Review:
Building a chatbot using Tidio is a fairly simple, quick, and straightforward process. You can either choose one of their 20+ ready-to-use templates or easily create your own chatbot flow using an intuitive drag-and-drop visual editor. You can build conversational flows for virtually any function - from offering a discount code to stop your customers from abandoning their shopping cart to collecting and qualifying leads based on their behavior on your website. They also provide a reporting dashboard that has analytics like number of leads, live chat operator information, and number of messages sent and received.
What's nice about Tidio is that they allow users to build an omnichannel communication system by connecting different channels to the platform. This means that you can integrate your website live chat, email inbox, Facebook Messenger, and Instagram into a single multichannel communicator. However, Tidio does not allow you to build chatbots on platforms like WhatsApp, Telegram, and SMS.
Tidio
Customers:
Wicklewood, Mometrix, and Lily of the Valley
Tidio
Stats:
Tidio
Pricing:
Tidio offers 3 different subscription plans. They are as follows:
All paid plans include a seven-day free trial.
Best For
Tidio is ideal for small to medium-sized companies that want a basic customer service tool that combines live chat and chatbot tools. However, if you're looking for an advanced tool with complex workflows and in-depth analytics, then we wouldn't recommend Tidio.
Worth Checking Out:
Why we love it
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Trusted by big brands like UNICEF, Botsify is an omnichannel chatbot platform you can integrate with over 100 third-party apps and also offers a customizable drag-and-drop interface, live chat, and various marketing tools.
Pro: Botsify provides over 100+ integrations with third-party applications
Pro: Because Botsify is a no-code chatbot, users can quickly create chatbots using pre-existing templates and customize them using their logo and colors
Pro: Botsify offers a powerful analytics tool that makes it easy to track general engagement, sales, and growth statistics
Pro: Botsify provides over 100+ integrations with third-party applications
Pro: Because Botsify is a no-code chatbot, users can quickly create chatbots using pre-existing templates and customize them using their logo and colors
Pro: Botsify offers a powerful analytics tool that makes it easy to track general engagement, sales, and growth statistics
Con: Users believe that Botsify's UI is clunky and not as intuitive as other chatbot solutions available in the market
Con: According to some users, there is a marginal learning curve with Botsify. However, they have a robust library of training resources and a setup wizard to help with this.
Con: Botsify can be expensive for companies that are just starting out and are on a shoestring budget
Con: Users believe that Botsify's UI is clunky and not as intuitive as other chatbot solutions available in the market
Con: According to some users, there is a marginal learning curve with Botsify. However, they have a robust library of training resources and a setup wizard to help with this.
Con: Botsify can be expensive for companies that are just starting out and are on a shoestring budget
Botsify
Review:
Botsify offers no-code chatbots for a range of platforms, including websites, Messenger, Telegram, SMS, and Whatsapp. The platform sets itself apart with tools to improve customer support and engagement. It provides lead generation without additional cost through conversational forms, live chat to enhance support conversations, analytics to track engagement, and multiple language support to eliminate communication barriers.
That being said, Botsify has a marginal learning curve, and its UI is not the best compared to similar solutions in the market. To help with this, professional plan users are assigned a dedicated chatbot manager who provides 24/7 customer support and helps build the first chatbot.
Botsify
Customers:
UNICEF, World Health Organization, Unilever, Costi, METCloud
Botsify
Stats:
Botsify has created thousands of chatbots and bot responses to date. Here are their stats as of March 2022.
Botsify
Pricing:
Botsify has three pricing plans. They are as follows:
All plans come with a 14-day free trial.
Best For
Botsify is ideal for companies that offer products or services online and wish to improve their customer support. It will also benefit businesses that have little to no expertise in building AI chatbots and want a readymade solution that they can implement across platforms.
Worth Checking Out:
Why we love it
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Powered by Meta, Wit.ai is a no-frills API that developers can deploy, modify, and improve to create natural-language platforms that support chatbots, smart homes, and mobile apps and devices.
Wit.ai
Review:
Unlike other types of chatbot software on the list, Wit.ai is an open-source tool that can be used to build natural language processing into apps or devices. Because of this, one can apply the same tech even beyond chatbots. Wit.ai enables developers to instantly build in speech recognition and voice control for any voice-activated interface by adding a few lines of its code. Founded in 2013, it is now under Meta (formerly Facebook).
Wit.ai
Customers:
Wit.ai
Stats:
Best For
Wit.ai is better suited for developers, including those making APIs for businesses, developing their bots, or leveraging Meta’s technology.
Worth Checking Out:
Why we love it
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Designed for sales automation, MobileMonkey offers an intuitive interface and a patented Omnichat tool perfect for various users ranging from agencies to social media influencers.
MobileMonkey
Review:
Founded in 2017, MobileMonkey dubs itself the best text messaging platform for sales automation. It lets businesses get more leads and give better customer experiences by automating text messages across different channels, including webchats, Instagram, Facebook, and SMS.
MobileMonkey offers many great chatbot features, including an intuitive interface and visual builder, custom fields and tags for user segmentation, and keyword recognition. Moreover, it has a patented Omnichat tool that lets users create a single chat content to be used across other supported platforms.
MobileMonkey
Customers:
MobileMonkey
Stats:
MobileMonkey
Pricing:
MobileMonkey offers three different chatbot products, each with its own pricing plans:
Best For
MobileMonkey is best for marketing agencies, small businesses, content creators, and in-house marketers.
Worth Checking Out:
Why we love it
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Supporting over 50,000 companies globally, Drift has an ecosystem of conversational marketing and sales platforms to make B2B revenue generation and customer retention as effortless and real-time as possible.
Drift
Review:
Launched in 2015, Drift has grown immensely to offer a well-rounded chatbot platform that accelerates lead generation and supports customer retention. As a champion of diversity, inclusion, and excellent workplace culture, Drift has been recognized as one of the best companies to work at for years.
Drift excels in revenue acceleration by combining conversational marketing and conversational sales. Conversational marketing uses smart chatbots and targeted messaging to engage customers, increasing lead conversion. On the other hand, conversational sales features provide sales teams with real-time insights and buyer communication through chat, video, and email.
Drift
Customers:
Drift
Stats:
Drift
Pricing:
Drift has a free plan for startups and small companies. However, if they're ready to upgrade, they can choose among the Premium, Advanced, or Enterprise plans depending on the size of their business.
Since prices can vary based on the number of employees, the best way to know the actual cost of the subscription plan is to get a demo and talk to their team.
Best For
Drift is excellent for businesses of all sizes, as they can easily customize the features according to their needs and ability or desire to scale.
Worth Checking Out:
Why we love it
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Flow XO is an affordable, no-code artificial intelligence chatbot platform offering a wide range of marketing tools across multiple messaging platforms.
Pro: Flow XO has many marketing tools that you can leverage to drive campaigns and capture leads. These include Facebook ads, auto-reply to Facebook comments, custom URLs for your chatbot, native Facebook and website widgets, the option to create buttons, and more.
Pro: Because Flow XO is an omnichannel solution, you can build chatbot widgets and use them across different platforms like Facebook, WhatsApp, SMS, and Telegram.
Pro: Flow XO requires no coding or programming skills. You can either use the pre-existing templates to build your flow or create your own conversational flows from scratch using the elements available.
Pro: Flow XO is beneficial for those who run an e-commerce business as they can accept payments through the chatbot by integrating it with Stripe.
Pro: Flow XO has many marketing tools that you can leverage to drive campaigns and capture leads. These include Facebook ads, auto-reply to Facebook comments, custom URLs for your chatbot, native Facebook and website widgets, the option to create buttons, and more.
Pro: Because Flow XO is an omnichannel solution, you can build chatbot widgets and use them across different platforms like Facebook, WhatsApp, SMS, and Telegram.
Pro: Flow XO requires no coding or programming skills. You can either use the pre-existing templates to build your flow or create your own conversational flows from scratch using the elements available.
Pro: Flow XO is beneficial for those who run an e-commerce business as they can accept payments through the chatbot by integrating it with Stripe.
Con: While most chatbots today offer integration with Zapier and Integromat, Flow XO does not, limiting the number of third-party applications you can connect to your chatbot.
Con: Unlike other chatbots that send notifications to live agents when human intervention is needed, Flow XO requires agents to monitor conversations and manually take over when required. This somewhat defeats the purpose of an automated chatbot.
Con: While Flow XO can recognize keywords entered by the user, it does not understand intents or entities. This means that you'll have to integrate your chatbot with Dialogflow to make it more "intelligent".
Con: While most chatbots today offer integration with Zapier and Integromat, Flow XO does not, limiting the number of third-party applications you can connect to your chatbot.
Con: Unlike other chatbots that send notifications to live agents when human intervention is needed, Flow XO requires agents to monitor conversations and manually take over when required. This somewhat defeats the purpose of an automated chatbot.
Con: While Flow XO can recognize keywords entered by the user, it does not understand intents or entities. This means that you'll have to integrate your chatbot with Dialogflow to make it more "intelligent".
Flow XO
Review:
Flow XO is an omnichannel no-code chatbot platform that allows you to set up a chatbot solution in three steps — create a chatbot, build a conversational workflow, and integrate it with 100+ cloud-based third-party applications. With a range of marketing tools, analytics, automated workflows, e-commerce integrations, and broadcasting capabilities, Flow XO can be used for a variety of use cases such as welcoming a new customer, answering queries, accepting payments, filtering leads, and gathering information about potential customers.
While the platform also offers live chat, it requires agents to monitor conversations and take over manually as opposed to automatically notifying them when human intervention is needed.
Flow XO
Customers:
Edsby, Royal College of Art, and Smart Pump
Flow XO
Stats:
Flow XO
Pricing:
Flow XO has a free plan that offers up to 500 interactions, 2 weeks of logs, email support, 5 bots or active flows, and access to Flow XO chat and workflow. You can also upgrade to their Standard Plan, priced at $19/month. This plan includes 5,000 interactions, 15 bots or active flows, 3 months of logs, access to 5 team members, and priority support.
You can also choose to add 5 bots or active flows per month for $10 or 25,000 interactions for $25/month.
Best For
While Flow XO serves customers of all sizes, the sweet spot for their product is SMBs and startups.
Worth Checking Out:
Why we love it
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SnatchBot helps small businesses scale quickly with customizable, easy-to-use bot platforms that can automate administrative tasks and enrich customer interactions online.
SnatchBot
Review:
SnatchBot was created to support businesses ready to scale with engaging human-like conversational interactions using smart chatbots. It offers an omnichannel platform with NLP, ML, and voice recognition capabilities. SnatchBot also provides Robotic Process Automation bots for back-end business processes for various tasks, such as collecting statistics, performing calculations, and managing data transfers.
With no coding skills required, users can build completely automated or human hybrid chatbots to be used across multiple channels.
SnatchBot
Customers:
SnatchBot
Stats:
SnatchBot
Pricing:
Snatchbot has two plans:
Best For
SnatchBot is beneficial for both developers and business owners with no coding experience. The bot platform supports customer service, finance and legal, e-commerce, hospitality, education, government, and even the Internet of things (IoT).
Worth Checking Out:
Why we love it
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Playful, fun, and engaging, Pandorabots is an open-source platform that takes chatbots to a whole new level by creating human-like virtual agents through real-time animation integrations.
Pandorabots
Review:
Pandorabots is an artificial intelligence company that designs chatbots for various use cases, such as virtual assistance, education, games, and social networks. Two of their notable chatbots are ALICE, which inspired the character in Her, and Mitsuku for the Metaverse.
Real-time human-like avatars enhance the chatbot experience to build rapport and develop a personal brand for businesses. According to the website, their solution is one of the best implementations of the artificial intelligence markup language (AIML). Pandorabots also offers a free AIML course for users to learn how to create basic and complex conversational agents.
Pandorabots
Customers:
Pandorabots
Stats:
Pandorabots
Pricing:
Pandorabots offers four pricing plans:
Best For
Pandorabots is excellent for marketers looking for a more engaging, unique, intelligent chatbot for their business. It's also one of the friendliest solutions for developers.
Worth Checking Out:
Why we love it
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Used by some of the biggest global brands, Dialogflow is a versatile natural conversation interface that developers and linguists can use to leverage the capabilities of the Google Cloud.
Dialogflow
Review:
Launched in 2017, Dialogflow is one of the core products of the AI division of Google. This AI conversation platform capitalizes on the massive machine-learning capabilities and other technical innovations from this tech giant and brings it all into the realm of chatbots.
Dialogflow offers a visual flow builder, omnichannel implementation, robust AI and NLP engines, state-based data models, and end-to-end management. The chatbots made with Dialogflow use the latest natural language processing models to recognize user intent and context, even in complex situations.
Dialogflow
Customers:
Dialogflow
Stats:
Dialogflow
Pricing:
Dialogflow charges per month, but the pricing varies depending on the chosen edition and monthly API requests. The platform may also be included in what you pay for Google Cloud. Users of Dialogflow CX may also receive $600 credit during the free trial.
Best For
Dialogflow is designed with developers in mind. The tools are highly customizable according to the nature of the business, which can include retail, media and entertainment, gaming, education, government, and manufacturing.
Worth Checking Out:
Why we love it
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Perfect for mid-sized businesses, TARS is an easy setup, highly customizable chatbot for websites or WhatsApp, with features that complement various sales funnel stages and customer journey.
TARS
Review:
Founded in 2016, TARS has grown to include experts in machine learning, business scaling, and chatbot stories. This multi-awarded chatbot platform provides an expansive library of pre-built templates, a drag-and-drop builder, and over a thousand integrations for comprehensive data analytics. Chatbots can be published as a standalone page, on your website, or on WhatsApp.
TARS
Customers:
TARS
Stats:
TARS
Pricing:
You can choose among the three plans:
All plans include a 14-day free trial, though you’d need to contact TARS for exact pricing.
Best For
Many industries can use TARS, particularly medium-sized companies in finance and banking, insurance, events, hospitality, healthcare, B2B services, media and publication, government, HR and recruitment, legal, and travel.
Worth Checking Out:
If you're interested in purchasing a chatbot solution, then research and find out which one offers the best price for the type of service that you need. Whether you are trying to help customers or boost conversions, chatbot providers offer pricing plans that can fit into any business budget. Consider requesting demos from two to three vendors to see how chatbots could work in your industry.
If you want to design a chatbot that can personalize chats for each customer, look for a plan that includes the tools necessary for this functionality. For example, instead of just offering customer service chats, you may want to also provide notifications for purchase confirmations and shipping updates. This is just one way that chatbots can increase customer satisfaction and loyalty by providing better user experiences.
At the end of the day, a chatbot solution has many benefits for businesses, customers, and technology developers. Whether you're just trying to increase conversions or provide faster service for everyone, they are cost-effective tools that help streamline transactions while making everyone more satisfied with their overall online experience.
To learn more on how to use chatbots effectively, it’s wise to refer to each vendor’s documentation. For a more general overview, we recommend grabbing a copy of Amir Shevat’s Designing Bots book. Lastly, you can also download this software implementation ebook.
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