The Top 14 Best Chatbot Software – March 2022

The best support chatbot apps with their benefits, pricing, and more

Noah Edis
HR Tech writer and content marketer
March 16, 2022
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Which is the best chatbot software that's worth your time and money? Chatbots have become an integral part of the business strategies for many organizations. ClickZ predicts that the global chatbot market could reach almost a billion dollars in 2024

Chatbots allow businesses to gather information directly from their customers in real-time without human intervention, reducing cost and increasing efficiency. Customers also find chatbots useful because they provide 24/7 personalized customer service, enhancing satisfaction and trust in your brand. Here are some more stats about this essential software tool:

However, finding a bot that makes the most worthwhile investment is challenging with the sheer variety available. To help you, we've compared the different chatbot software in the market so that you can identify the right one that matches your business goals. In this guide, we look at software features, pricing, ease of use, and more.

We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a fee if you click on vendor links on this page. Learn more

The Top 14 Best Chatbot Software – March 2022

The best support chatbot apps with their benefits, pricing, and more

Noah Edis, HR Tech writer and content marketer Mar 16, 2022

Which is the best chatbot software that's worth your time and money? Chatbots have become an integral part of the business strategies for many organizations. ClickZ predicts that the global chatbot market could reach almost a billion dollars in 2024

Chatbots allow businesses to gather information directly from their customers in real-time without human intervention, reducing cost and increasing efficiency. Customers also find chatbots useful because they provide 24/7 personalized customer service, enhancing satisfaction and trust in your brand. Here are some more stats about this essential software tool:

However, finding a bot that makes the most worthwhile investment is challenging with the sheer variety available. To help you, we've compared the different chatbot software in the market so that you can identify the right one that matches your business goals. In this guide, we look at software features, pricing, ease of use, and more.

We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a fee if you click on vendor links on this page.

Learn more

A Quick Breakdown: Best Chatbot Software

Chatfuel is a no-coding platform for Facebook and Instagram that lets you build a chatbot in three minutes with its user-friendly interface perfect for beginners.
ManyChat is a flexible chatbot software tool that works in various communication channels from social media to text messaging, providing customization and analytics.
Designed for sales automation, MobileMonkey offers an intuitive interface and a patented Omnichat tool perfect for various users ranging from agencies to social media influencers.
Trusted by big brands like UNICEF, Botsify is an omnichannel chatbot platform you can integrate with over 100 third-party apps and also offers a customizable drag-and-drop interface, live chat, and various marketing tools.
Playful, fun, and engaging, Pandorabots is an open-source platform that takes chatbots to a whole new level by creating human-like virtual agents through real-time animation integrations.
Supporting over 50,000 companies globally, Drift has an ecosystem of conversational marketing and sales platforms to make B2B revenue generation and customer retention as effortless and real-time as possible.
Perfect for mid-sized businesses, TARS is an easy setup, highly customizable chatbot for websites or WhatsApp, with features that complement various sales funnel stages and customer journey.
Flow XO is an affordable, no-code artificial intelligence chatbot platform offering a wide range of marketing tools across multiple messaging platforms.
As the first AI-powered chatbot platform in the cloud, LivePerson is a well-graded global brand that provides tools for understanding customers, scaling designs, and improving conversions.
A trusted chatbot for big brands like IBM and Amazon, Intercom offers three conversational solutions for support, marketing, and sales for various kinds of enterprises.
Used by some of the biggest global brands, Dialogflow is a versatile natural conversation interface that developers and linguists can use to leverage the capabilities of the Google Cloud.
Powered by Meta, Wit.ai is a no-frills API that developers can deploy, modify, and improve to create natural-language platforms that support chatbots, smart homes, and mobile apps and devices.
With small businesses in mind, Tidio allows entrepreneurs to harness customer service interactions to generate more sales, with fully customizable conversation tools that users can deploy in 5 minutes or less.
SnatchBot helps small businesses scale quickly with customizable, easy-to-use bot platforms that can automate administrative tasks and enrich customer interactions online.

We put in the effort to make this guide awesome

35
Hours Researched
3
Experts Consulted
40
Vendors Reviewed

Our criteria: How we chose the best vendors

We take our research seriously and want to make sure we are presenting our readers with the very best solutions in a given software category.  Here's how we select vendors to be in our buyer guides:

  • Product: We want to have a deep understanding of a vendor's product before recommending it.  This usually means getting a demo by a senior executive (their CEO, head of product, etc), and/or using the product ourselves to make sure it has a solid UI, intuitive workflows, and the features to make it a best in class offering.
  • User feedback: We do our best to understand what users say when they experience this product.  User input allows us to accomplish a more thorough due diligence of products, put new vendors on our radar, and generally make sure we are presenting the right products to our readers.
  • Financial metrics: We are very much finance nerds and so use a product's retention rates, growth, profitability, and scale to understand whether or not it is truly best in class.
  • Best for a use case: Sometimes the best solution is the cheapest, the best tool for international companies, or the best for startups. We try to include a diversity of solutions so that our readers can find the tool that is best for what they need.

Here's more detail if you want to read further on how we research vendors.

In this guide you'll find

Featured in

Top Chatbot Software

We track thousands of HR Tech solutions. Here are the best chatbot software as of February 2022.

Intercom

Review:

Launched in 2011, Intercom is a chatbot popular for its easy-to-use interface, rich features, and triage capability that immediately filters leads and customers according to conversation intent. Intercom also stands out with its vast direct integrations and advanced analytics options.

Intercom

Stats:

  • 100,000 monthly active users
  • 25,000 paying customers

Intercom

Pricing:

Small businesses can subscribe to the Starter Plan ($67/month) and include add-ons like Product Tours ($199/month) and WhatsApp ($9/month). For more prominent companies that want to avail higher plans for more features, request a demo to know the price.

Best For

Intercom is fantastic for growing enterprises, especially in the fields of e-commerce, financial services, healthcare, and education.

Worth Checking Out:

LivePerson

Review:

LivePerson is an award-winning company that has designed bots trusted by global brands and continues to create over a billion B2C conversations. They also founded EqualAI, a program that aims to reduce bias in AI systems.

LivePerson offers an intuitive point-and-click Conversation Builder to build AI-powered chatbots you can use in your brand’s mobile app, website, social platforms, email, and third-party messaging apps. Its Intent Manager and Conversational Analytics tools are also great ways to assess KPIs and strategize business processes as necessary.

LivePerson

Stats:

With some of their clients, LivePerson has been crucial in helping achieve some of the following milestones: 

  • Boost ad conversion by  2.5 times
  • Increase sales by ten times
  • Minimize cart abandonment by 26%
  • Improve customer satisfaction by 20%
  • Raise response rates over ten times

LivePerson

Pricing:

The website doesn't mention its pricing plans. You’d have to request a demo to know more.

Best For

LivePerson is excellent for businesses of all sizes and is ideal for marketplaces, managed services, customer care, sales and marketing, telecommunications, automotive, travel, insurance, education, and banking industries.

Worth Checking Out:

LivePerson also offers at-home COVID-19 rapid testing with their proprietary BELLA Health App. This enables LivePerson to source and deliver tests and lets users be guided in administering tests through AI-powered messaging.

ManyChat

Review:

ManyChat is a no-code chatbot solution that can be used to build a chatbot on multiple channels, including Facebook Messenger, Instagram, WhatsApp, SMS, Shopify, and email. ManyChat has many notable features such as a drag-and-drop visual flow builder, growth tools, basic analytics, A/B testing, automations, and live chat capabilities. 

While they do offer a free plan, it lacks the basic features one might need to build a fully-functional chatbot. Their Pro plan, on the other hand, comes with advanced capabilities but is billed based on the number of contacts that engage with your business on a monthly basis. For businesses with a large audience, it can get quite expensive.

ManyChat

Stats:

  • ManyChat has powered over 1 billion conversations in the last year 
  • ManyChat is used by businesses in over 190+ countries across the world 
  • Over 1 million businesses use ManyChat's chatbot services

ManyChat

Pricing:

ManyChat has two primary pricing plans depending on the number of contacts the business expects to engage:

  • The Free Plan provides basic features, such as channel integrations to Instagram Direct Messages, Facebook Messenger, and WhatsApp. You can also automate conversations of up to 1,000 contacts, access basic growth tools, create 3 custom keyword triggers, run 2 automated drip sequences, and create 10 customer tags to segment your audience.
  • The Pro Plan ( starting at $15 a month) includes all the basic features of the Free Plan and additional channel access to SMS and email. Billed based on the number of contacts per month, it offers unlimited growth tools, advanced analytics and insights tools, unlimited tags, keywords, and drip sequences, one-tap contact data collection, and A/B testing. 

ManyChat offers a free 7-day trial of the Pro plan during sign-up and a no-questions-asked refund within 30 days of purchase if you're unhappy with their services.

Best For

ManyChat is ideal for small and mid-sized businesses, specifically in the Ecommerce space, that engage with <1000 customers per month. This is because as the number of contacts increases, the price/month becomes higher, which can be significantly expensive in the long term.

Worth Checking Out:

Chatfuel

Review:

Chatfuel is a no-code chatbot platform with pre-existing templates and drag-and-drop elements that allow you to create your own AI chatbot on Facebook and Instagram within a few minutes. With a simple and clean interface, a robust reporting dashboard, many integrations, and an in-built CRM, Chatfuel is known as the world's leading chatbot platform for Facebook Messenger, with 46% of all messenger bots using the tool. 

While a very versatile tool, it doesn't offer a lot of room for extensive customization and cannot be used on other platforms like your company website, WhatsApp, SMS, and Telegram.

Chatfuel

Stats:

  • Chatfuel has supported 7M+ clients since 2015
  • Chatfuel automates 98% of customer inquiries
  • Chatfuel channels over 1 billion conversations monthly

Chatfuel

Pricing:

Chatfuel offers three different pricing options. They are as follows:

  1. Free: This free trial plan allows you to build a bot to handle up to 50 conversations with users. 
  2. Pro: Starting at $15/month, this plan offers up to 25,000 chats with users. This is a tiered pricing plan, meaning you will be charged a monthly fee based on the number of interactions with your bot, with a cap of 25,000 users. For example, if anywhere between 51-500 users interact with your chatbot, your monthly fee is $15. This plan also offers the option to manage your user and lead lists. 
  3. Premium: Starting at $199/month, this plan offers unlimited user interactions. Apart from the basic features in Pro, Premium also offers a dedicated support manager, custom bot building by a Chatfuel expert, live onboarding, and consulting calls.

Best For

Chatfuel is ideal for businesses that use Facebook and Instagram to generate leads from ads and comments, answer queries, recommend products and collect user feedback. If your target audience spends a lot of time of social media, then setting up a chatbot on your organization’s Facebook or Instagram page using Chatfuel is a good move.

Worth Checking Out:

Tidio

Review:

Building a chatbot using Tidio is a fairly simple, quick, and straightforward process. You can either choose one of their 20+ ready-to-use templates or easily create your own chatbot flow using an intuitive drag-and-drop visual editor. You can build conversational flows for virtually any function - from offering a discount code to stop your customers from abandoning their shopping cart to collecting and qualifying leads based on their behavior on your website. They also provide a reporting dashboard that has analytics like number of leads, live chat operator information, and number of messages sent and received. 

What's nice about Tidio is that they allow users to build an omnichannel communication system by connecting different channels to the platform. This means that you can integrate your website live chat, email inbox, Facebook Messenger, and Instagram into a single multichannel communicator. However, Tidio does not allow you to build chatbots on platforms like WhatsApp, Telegram, and SMS.

Tidio

Stats:

  • Tidio is used by over 300K businesses 
  • Tidio’s chatbots have helped 3M businesses generate 20M leads and $400M in sales
  • Tidio automates almost 40% of customer service conversations

Tidio

Pricing:

Tidio offers 3 different subscription plans. They are as follows:

  • Free: The free plan offers 3 operators, 100 unique reachable visitors, unlimited chats, visitors' info, desktop, and mobile apps, third-party-app integrations, and the JavaScript API.
  • Communicator Plan($15/month, $150/year): Users will get all the features under the Free plan plus live typing, viewed pages, live visitors list, permissions, notes, and up to 40 operator seats. This plan is billed on a per operator basis.
  • Chatbots Plan ($30/month, $390/year): This plan includes all the features of the Free Plan, unlimited unique reachable visitors a month, unlimited active chatbots, chatbot templates, visual chatbot editor, and Zapier integration.

All paid plans include a seven-day free trial.

Best For

Tidio is ideal for small to medium-sized companies that want a basic customer service tool that combines live chat and chatbot tools. However, if you're looking for an advanced tool with complex workflows and in-depth analytics, then we wouldn't recommend Tidio.

Worth Checking Out:

Botsify

Review:

Botsify offers no-code chatbots for a range of platforms, including websites, Messenger, Telegram, SMS, and Whatsapp. The platform sets itself apart with tools to improve customer support and engagement. It provides lead generation without additional cost through conversational forms, live chat to enhance support conversations, analytics to track engagement, and multiple language support to eliminate communication barriers. 

That being said, Botsify has a marginal learning curve, and its UI is not the best compared to similar solutions in the market. To help with this, professional plan users are assigned a dedicated chatbot manager who provides 24/7 customer support and helps build the first chatbot.

Botsify

Stats:

Botsify has created thousands of chatbots and bot responses to date. Here are their stats as of March 2022. 

  • Website: 15,000 chatbots, 1.5 million bot responses, 53,000 leads
  • Messenger: 89,000 participants, 277,000 bot responses, 2.8 million entries
  • WhatsApp: 2,100 chatbots, 33,000 bot responses, 15,000 hours saved
  • Telegram: 521 chatbots, 23,000 bot responses, 8,700 leads
  • WordPress: 200 chatbots, 33,000 bot responses, 15,800 leads
  • SMS: 130 chatbots, 12,600 bot responses, 7,800 leads

Botsify

Pricing:

Botsify has three pricing plans. They are as follows: 

  1. Do It Yourself/Personal Plan: Priced at $49/month or $490/year, this plan is best suited for personal use, Facebook pages, and startup websites. It comes with two chatbots and interactions with 5000 users per month. Other features include unlimited stories, conversations, forms, media, integration with Facebook, Instagram, Telegram, SMS, and websites, message scheduling, and email support. 
  2. Done For You/Professional Plan: At $149/month or $1490/year, this plan is ideal for scalable businesses that want to build and manage chatbots across different platforms. It comes with all the basic features, 5 chatbots, and interactions with 15000 users per month. You also get one chatbot development worth $200/month free, one WhatsApp chatbot, access to all Botsify resources, three months of chat history, and bi-weekly training of one chatbot free for 12 months. 
  3. White Label/Custom plans: The pricing of this plan isn't available upfront. You can contact their sales team for a custom quote. 

All plans come with a 14-day free trial.

Best For

Botsify is ideal for companies that offer products or services online and wish to improve their customer support. It will also benefit businesses that have little to no expertise in building AI chatbots and want a readymade solution that they can implement across platforms.

Worth Checking Out:

Wit.ai

Review:

Unlike other types of chatbot software on the list, Wit.ai is an open-source tool that can be used to build natural language processing into apps or devices. Because of this, one can apply the same tech even beyond chatbots. Wit.ai enables developers to instantly build in speech recognition and voice control for any voice-activated interface by adding a few lines of its code. Founded in 2013, it is now under Meta (formerly Facebook).

Wit.ai

Stats:

  • Has a community of 200,000+ developers
  • Supports 132 languages

Wit.ai

Pricing:

Since it’s open-source, Wit.ai is free to use.

Best For

Wit.ai is better suited for developers, including those making APIs for businesses, developing their bots, or leveraging Meta’s technology.

Worth Checking Out:

MobileMonkey

Review:

Founded in 2017, MobileMonkey dubs itself the best text messaging platform for sales automation. It lets businesses get more leads and give better customer experiences by automating text messages across different channels, including webchats, Instagram, Facebook, and SMS.

MobileMonkey offers many great chatbot features, including an intuitive interface and visual builder, custom fields and tags for user segmentation, and keyword recognition. Moreover, it has a patented Omnichat tool that lets users create a single chat content to be used across other supported platforms.

MobileMonkey

Stats:

  • 1.1 billion GB worth of data processed
  • Over 80% open rates for Facebook messaging and SMS
  • 10x increase in Instagram growth and engagement

MobileMonkey

Pricing:

MobileMonkey offers three different chatbot products, each with its own pricing plans:

  • Agencio is a chatbot designed for digital and creative agencies, franchises, and growing marketing and customer service teams. It offers a custom plan with pricing on request.
  • FunnelPro is ideal for in-house marketers for 24/7 chat automation across SMS, web chat, Instagram, and Facebook Messenger
  • InstaChamp is created for SMBs, creators, and brands tailored for Instagram users.
  • The Startup Edition starts at $59 per month for one user, 1,000 send credits, 3,000 contacts, and one multi-channel inbox.
  • The Growth Edition is offered at custom pricing for unlimited users, 10,000 send credits, 10,000 contacts, and one multi-channel inbox.
MobileMonkey
Product
Plans
Agencio Enterprise Edition (Custom)
- Multiple accounts with Facebook, Instagram, SMS, and webchat
- Multiple user logins
- Multiple user permissions
FunnelPro Startup Edition ($59/month) Growth Edition (Custom)
- One multi-channel inbox
- 1,000 send credits
- 3,000 contacts
- One user
- One multi-channel inbox
- 10,000 send credits
- 10,000 contacts
- Unlimited users
InstaChamp VIP Edition (Free gift) Platinum ($9.95/month)
- Story mentions, Q&A keywords, DM autoresponder tools
- 10 MobileMonkey branding-free sends
- 250 contacts
- Story mentions, Q&A keywords, DM autoresponder tools
- 500 MobileMonkey branding-free sends
- 1,000 contacts
Startup Edition ($59/month)
- One multi-channel inbox
- 1,000 send credits
- 3,000 contacts
- One user

Best For

MobileMonkey is best for marketing agencies, small businesses, content creators, and in-house marketers.

Worth Checking Out:

Drift

Review:

Launched in 2015, Drift has grown immensely to offer a well-rounded chatbot platform that accelerates lead generation and supports customer retention. As a champion of diversity, inclusion, and excellent workplace culture, Drift has been recognized as one of the best companies to work at for years. 

Drift excels in revenue acceleration by combining conversational marketing and conversational sales. Conversational marketing uses smart chatbots and targeted messaging to engage customers, increasing lead conversion. On the other hand, conversational sales features provide sales teams with real-time insights and buyer communication through chat, video, and email.

Drift

Stats:

Drift

Pricing:

Drift has a free plan for startups and small companies. However, if they're ready to upgrade, they can choose among the Premium, Advanced, or Enterprise plans depending on the size of their business.

Since prices can vary based on the number of employees, the best way to know the actual cost of the subscription plan is to get a demo and talk to their team.

Best For

Drift is excellent for businesses of all sizes, as they can easily customize the features according to their needs and ability or desire to scale.

Worth Checking Out:

Flow XO

Review:

Flow XO is an omnichannel no-code chatbot platform that allows you to set up a chatbot solution in three steps — create a chatbot, build a conversational workflow, and integrate it with 100+ cloud-based third-party applications. With a range of marketing tools, analytics, automated workflows, e-commerce integrations, and broadcasting capabilities, Flow XO can be used for a variety of use cases such as welcoming a new customer, answering queries, accepting payments, filtering leads, and gathering information about potential customers.

While the platform also offers live chat, it requires agents to monitor conversations and take over manually as opposed to automatically notifying them when human intervention is needed.

Flow XO

Stats:

  • Flow XO integrates with over 100+ third-party applications including Google and popular CRM and payment options

Flow XO

Pricing:

Flow XO has a free plan that offers up to 500 interactions, 2 weeks of logs, email support, 5 bots or active flows, and access to Flow XO chat and workflow. You can also upgrade to their Standard Plan, priced at $19/month. This plan includes 5,000 interactions, 15 bots or active flows, 3 months of logs, access to 5 team members, and priority support.

You can also choose to add 5 bots or active flows per month for $10 or 25,000 interactions for $25/month.

Best For

While Flow XO serves customers of all sizes, the sweet spot for their product is SMBs and startups.

Worth Checking Out:

SnatchBot

Review:

SnatchBot was created to support businesses ready to scale with engaging human-like conversational interactions using smart chatbots. It offers an omnichannel platform with NLP, ML, and voice recognition capabilities. SnatchBot also provides Robotic Process Automation bots for back-end business processes for various tasks, such as collecting statistics, performing calculations, and managing data transfers.

With no coding skills required, users can build completely automated or human hybrid chatbots to be used across multiple channels.

SnatchBot

Stats:

SnatchBot

Pricing:

Snatchbot has two plans: 

  • Free: This includes detailed reports, live and export chat, custom and pre-trained models for NLP, and Snatchbot branding.
  • Pro: The price depends on the limit of messages and cost per message and can range between $30 and $999 per month. It offers advanced features like customization of bot design, removal of the Snatchbot branding, premium support, and advanced analytics. Enterprise is the last tier under the Pro plans, which provides unlimited messages, custom integrations, a personal manager, and a reseller option. Contact the Snatchbot team for a quote.

Best For

SnatchBot is beneficial for both developers and business owners with no coding experience. The bot platform supports customer service, finance and legal, e-commerce, hospitality, education, government, and even the Internet of things (IoT).

Worth Checking Out:

Pandorabots

Review:

Pandorabots is an artificial intelligence company that designs chatbots for various use cases, such as virtual assistance, education, games, and social networks. Two of their notable chatbots are ALICE, which inspired the character in Her, and Mitsuku for the Metaverse.

Real-time human-like avatars enhance the chatbot experience to build rapport and develop a personal brand for businesses. According to the website, their solution is one of the best implementations of the artificial intelligence markup language (AIML). Pandorabots also offers a free AIML course for users to learn how to create basic and complex conversational agents.

Pandorabots

Stats:

Pandorabots

Pricing:

Pandorabots offers four pricing plans: 

  • The Sandbox Plan is free but includes only unlimited Sandbox messages.
  • The Developer Plan ($19/month) offers 10,000 a month of channel messages, $9/channel, and $3/1,000 messages.
  • The Pro Plan ($199/month) provides free integration to third-party channels, 100,000 a month of channel messages, $2.50/1,000 messages, and rapport avatar compatibility.
  • The Enterprise Plan has more flexible options for third-party channel integrations and the number of channel messages. Contact the team to get a quote.

Best For

Pandorabots is excellent for marketers looking for a more engaging, unique, intelligent chatbot for their business. It's also one of the friendliest solutions for developers.

Worth Checking Out:

Dialogflow

Review:

Launched in 2017, Dialogflow is one of the core products of the AI division of Google. This AI conversation platform capitalizes on the massive machine-learning capabilities and other technical innovations from this tech giant and brings it all into the realm of chatbots.

Dialogflow offers a visual flow builder, omnichannel implementation, robust AI and NLP engines, state-based data models, and end-to-end management. The chatbots made with Dialogflow use the latest natural language processing models to recognize user intent and context, even in complex situations.

Dialogflow

Stats:

Dialogflow

Pricing:

Dialogflow charges per month, but the pricing varies depending on the chosen edition and monthly API requests. The platform may also be included in what you pay for Google Cloud. Users of Dialogflow CX may also receive $600 credit during the free trial.

Best For

Dialogflow is designed with developers in mind. The tools are highly customizable according to the nature of the business, which can include retail, media and entertainment, gaming, education, government, and manufacturing.

Worth Checking Out:

TARS

Review:

Founded in 2016, TARS has grown to include experts in machine learning, business scaling, and chatbot stories. This multi-awarded chatbot platform provides an expansive library of pre-built templates, a drag-and-drop builder, and over a thousand integrations for comprehensive data analytics. Chatbots can be published as a standalone page, on your website, or on WhatsApp.

TARS

Stats:

  • Trusted by over 500 global brands
  • Supported 9,000 creators
  • 16,000 bots built
  • 12 million conversations

TARS

Pricing:

You can choose among the three plans:

  • Business: This comes with one web chatbot, 5,000 chats a month, three users, and one chatbot designed by Tars experts.
  • Premium: This tier includes all Business Plan features, as well as support for technical and payment integrations.
  • Enterprise: This plan features all Premium inclusions and comprehensive support for marketing and customer service workflows.

All plans include a 14-day free trial, though you’d need to contact TARS for exact pricing.

Best For

Many industries can use TARS, particularly medium-sized companies in finance and banking, insurance, events, hospitality, healthcare, B2B services, media and publication, government, HR and recruitment, legal, and travel.

Worth Checking Out:

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Final Advice on Buying Chatbot Software

If you're interested in purchasing a chatbot solution, then research and find out which one offers the best price for the type of service that you need. Whether you are trying to help customers or boost conversions, chatbot providers offer pricing plans that can fit into any business budget. Consider requesting demos from two to three vendors to see how chatbots could work in your industry.

If you want to design a chatbot that can personalize chats for each customer, look for a plan that includes the tools necessary for this functionality. For example, instead of just offering customer service chats, you may want to also provide notifications for purchase confirmations and shipping updates. This is just one way that chatbots can increase customer satisfaction and loyalty by providing better user experiences.

At the end of the day, a chatbot solution has many benefits for businesses, customers, and technology developers. Whether you're just trying to increase conversions or provide faster service for everyone, they are cost-effective tools that help streamline transactions while making everyone more satisfied with their overall online experience.

To learn more on how to use chatbots effectively, it’s wise to refer to each vendor’s documentation. For a more general overview, we recommend grabbing a copy of Amir Shevat’s Designing Bots book. Lastly, you can also download this software implementation ebook.

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