Brandished by companies like Tim Hortons, Dunkin Donuts, and IHOP, HigherMe is a collection of recruitment tools for the restaurant and service industry. Their platform includes an ATS, a job board, and noteworthy features like text-to-apply and paperless onboarding.
HigherMe was built by retailers for retailers, franchisees, and restaurant owners. This is quite evident in some of the features that address the key concerns such businesses face when they try to recruit.
An example is paperless onboarding. This feature is probably a direct consequence of the hardships the founder of this software faced when he had to deal with hundreds of paperwork during every single hiring campaign in his ice cream business.
Another feature we believe was inspired by the founder’s journey in retail is an applicant fit score that calculates how much of a good fit the candidate is based on three criteria you must have pre-selected during the job set-up— distance, experience, and shift availability. So if you prefer candidates that are closer to your location, the algorithm would rank applicants that are within your vicinity the highest. The same logic applies to the other preferences.
This feature is unlike most applicant screening features we see in tools in this category. Other platforms would totally filter out the applicant if they don’t meet specific criteria, denying you the chance of meeting them first. HigherMe’s candidate screening gives you the chance to call the shots even if the applicants do not meet your preference. We believe it gives a less-robotic touch to your hiring process.
Being a retail/restaurant hiring platform, you should expect to see the essentials that typify software in this category such as text-to-apply, applicant tracking, applications dashboard, and job board integration. They have partnered with the likes of Ziprecruiter, Facebook, Indeed, Craigslist, and more, to host your applications for free.
You also get some bells and whistles to improve the hiring experience on both the candidate’s and manager’s side. Some of these include optional video cover letters, automated reminders that encourage applicants to finish their applications, and a dedicated candidate experience team that help managers strategize what will work best in their geographical hiring market.
Burger King, Applebee’s, Dunkin’ Donuts, Wendy’s, Papa John’s, Chick-fil-A, Tim Hortons, IHOP
HigherMe partners with popular job boards including Ziprecruiter, Indeed, Simply Hired, Facebook, and Glassdoor. They also integrate with background screening platforms such as Chekr and E-verify.
HigherMe’s product offerings are priced per location per month, billed on a quarterly term. Multi-location and term discounts are also available. For exact quotes, however, you’d have to reach out to their team.
HigherMe’s implementation process comes in a series of stages to get your system up and running. Here are the following steps:
HigherMe provides several kinds of support and resources to help customers achieve their hiring objectives. They have a dedicated client support team that is available round the clock to answer any of your questions via email. Also, during the implementation process, you are assigned client experience managers that check in regularly for account-specific support and higher-level hiring strategies. HigherMe also provides some technical documentation about their product in their resource center, as well as blogs and product update articles.
HigherMe was founded on the basis of connecting retail employers to quality candidates that are not just good on paper. Rob Hunter, CEO and co-founder of HigherMe, formed this premise when he was lucky enough to hire an applicant that was, in his own words, “bright, cheerful, super enthusiastic, had flexible availability, and was great with customers”. This candidate went on to work for his ice cream business for four years— which is quite remarkable for a business with record turnover rates. All because he decided to give the applicant a shot regardless of how their resume looked.
He and his other co-founders then set out to create a system that works to assist hiring managers in picking the right choice, rather than a be-all and end-all system that calls all the shots.
Since its founding in 2014, HigherMe has gone on to make significant success in their industry. In 2016, they raised $1.5 million in seed funding to continue to expand their operations, and are the hiring system of choice for popular American brands including Dunkin’ Donuts, Wendy’s, Papa John’s, and Burger King.