Eddy Expert Reviews, Pricing, Alternatives - 2023

Eddy is an all-in-one HR and payroll platform with a simple and intuitive UI focusing on local businesses with deskless workers, mainly in the US, but also available sans the payroll module in other parts of the world.

Eddy helps HR teams in streamlining administrative tasks such as onboarding, document storage and electronic signatures, employee directory and employee profiles, training tracking, PTO tracking, and time tracking. Notably, Eddy is especially targeted at deskless companies.

Hence, Eddy is particularly popular with small and local businesses in industries such as healthcare, home services, construction, landscape, plumbing, restaurants, and food franchises in the US. Most of their clients are independently-owned and true mom & pop operations.

Now, since it caters to such businesses, it’s important that Eddy be a super intuitive and easy platform that non-white collar workers can use and master in minutes. Many of its users aren’t HR practitioners, so you definitely don’t need to be either an HR professional or an IT guy to make the most of it. 

That being said, the platform is powerful enough that many of the HR professionals we’ve spoken to find it excellent as well. It’s even used by solo HR professionals who consult for various businesses, or are the single HR person within their organization. For this reason, it’s actually possible to have multiple brands within the platform. 

While being focused on deskless workers, Eddy offers all the modules you’d expect from a full-on HRMS, such as a full-scale ATS with active jobs, job offers, candidates management, and email templates. 

Within the ATS portion of the tool, each active job has an easy drag and drop candidate pipeline that is customized on each stage. For example, they can get an email when they are shortlisted and you can schedule steps for each such stage. You can also see all the history and activity per candidate. Inside each profile, recruiters can share how they feel about a candidate through tags, comments, and emojis.

Once they get to the offer stage, you can add a person as an employee and assign them a custom onboarding package. If it's pre-populated, it takes minutes. Hiring managers create the onboarding packages with the necessary documents, contracts, etc.

For later on, they have a full service payroll team who run this part for you. At the same time, you matinain full visibility since all the payroll information is available on your view of the platform. All the documents that show up on the home screen have different permissions for this reason as well, and you can organize this through folders however you deem fit. 

Notably, Eddy’s HR platform is certainly used by clients outside the US with similar amounts of satisfaction. The only distinction if you are a non-US-based business is that you wouldn’t get the payroll module. That aside, Eddy is used in Canada, Europe and Latin America.

As we’ve mentioned before, Eddy is an HR platform geared mainly towards companies with lots of deskless employees. Those with an almost fully-white collar workforce might be better off with other platforms since certain features (or their approach to them) might not seem as relevant. Also, for businesses outside the US, the payroll services offering is not available.

Eddy is used by small businesses like Ardent Servicing, Crumbl Cookies, Cupbop, Seattle Counseling Services, Quench It!, G.O.A.T. Haircuts, and the Huntington Learning Center.

• Essential HR basics: Eddy provides companies with the basics such as clocking in and clocking out, requesting time off, and such.
• Employee profiles: Detailed employee profiles with highly customizable fields. Privacy can also be granted by making the data available only to certain access levels.
• Intuitive UI: The platform has an intuitive drag-and-drop pipeline for active jobs that can be customized to fit each business.

Eddy also has capabilities for: 

• Training
• Performance reviews 
• Custom career pages
• Digital signatures
• Workforce directory
• Company calendar

• Hello Sign
• Indeed
• Glassdoor
• Neuvoo

With a base fee of $49 per month, Eddy starts at $8 per employee per month. Additional modules such as payroll and a full-on applicant tracking system can be added. For example, their ATS is 99/month if combined with their core HRIS or payroll or $199/month if standalone.

Eddy is a great fit for small businesses in the US with a high percentage of deskless workers who need help in improving employee experience and streamlining and automating administrative HR tasks. Their People and Hire modules can also work well for such businesses outside the US, as long as they use another tool for their payroll processing.

For every new client, Eddy has a hands-on and supportive Customer Support representative who walks the customer through the entire process. Though it depends on the size and needs of the business, the team behind Eddy can get their customers fully operational and comfortably using the software in a matter of days or weeks.

As an Eddy customer, you’d be in touch with an account representative, especially if you engage them for their payroll services as well as the People and Hire modules. If you go with the two latter, lots of the help you might need can be covered by their detailed help center. They also have the HR Mavericks community, podcast, and publish an online HR encyclopedia.

Eddy was founded by Travis Hansen, a former professional basketball player who retired in 2011. Since he started various businesses, he realized how critical it was to get HR right. Yet, most of the tools he tried would come up short, especially when it came to People ops for a workforce outside of the traditional office-bound setting.

Hence, as a serial entrepreneur, he decided to take matters into his own hands. In 2017, he and co-founder Ryan Sagers launched Eddy. Oddly, for a SaaS product, the idea for the name came from Eddie Aikau, a famous Hawaiian surfer. Mr. Aikau was reputed for saving over 500 people during his tenure as a lifeguard at Waimea Bay. 

Now a local legend, Eddie Aikau died tragically at the age of 31. While on a voyaging canoe, the ship capsized and Eddie tried to paddle toward shore on his surfboard to get help and try to save the rest of the crew. Although the crew was all rescued by the US coast guard, Eddie didn’t make it. After that, the phrase “Eddie would go” became a popular saying among locals and surfers. 

That saying was part of what inspired Hansen and Sagers, and one of the core values the company holds to this day. The idea behind their platform is that people should be empathetic and selfless on the job, doing whatever it takes to uplift the team.