The Top 9 Best Employee Assistance Program Providers – March 2021

The best EAP systems and mental health software for employees, pitfalls, pricing and more

Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd Jan 05, 2022

Are you on the hunt for the right Employee Assistance Program (EAP) for your organization? An effective EAP takes care of your most valuable asset — your employees — by providing them assistance during moments of personal strife related to mental health, substance abuse, family issues, and others. We’ve researched dozens of different EAP providers in order to guide your purchase decision, with a detailed rundown of our favorites, as well as common pitfalls, sample questions for demos and other great resources.

Between the rise of remote work, the continued COVID-19 pandemic, and our tumultuous political climate, it could be argued that EAPs have never been more vital. After all, it is a well-known fact that happy and healthy employees are more productive employees. And the cost of not providing this type of assistance can be enormous. According to the Center for Prevention and Health Services, workplaces lose $79 to $105 billion each year due to employee mental illness and substance abuse disorders. So let’s get started — dig into the below list of our top-rated vendors, along with our buying guide to streamline your decision-making process.

We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a fee if you click on vendor links on this page.

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A Quick Breakdown: Top EAP Programs

Highly personalized, interactive, quick – this is what makes Modern Health great. All you have to do is answer a few questions, get a personalized plan, and connect with a provider.
Spring Health uses machine learning to match an employee with a personalized care plan. Care Navigators, utilization reports, and a myriad wellness programs – these are some reasons why leading employers trust Spring Health.
Lifeworks aims to counter turnover, absenteeism, and productivity problems. Its modern EAP is proactive, interactive, mobile-first, and personalized.
Designed to resolve personal concerns, workplace conflicts, and life challenges, Ulliance's EAP is cost effective, personalized, and has a high level of participation.
CoreHealth Global helps companies create wellness programs for their employees. By putting health assessments, biometric management, and self-help programs in one place, CoreHealth acts as an all-in-one platform for all your corporate wellness needs.
Talkspace offers an immediate, responsive, and a result-oriented care. Their network of providers is managed continuously and they have efficacy studies published in peer-review journals.
Lyra Health focuses on connecting employees with top-tier mental health providers within a day. With its platform, employees can receive personalized care, develop new skills, and measure their progress.
Anthem's EAP offers quick and easy counseling services for employees and their family. Other than mental health services, employees can also seek counseling for adoption, pet care, legal consultations, among other things.
Cost-effective and quick, Ginger is a mobile app that lets your employees chat with behavioral health coaches within seconds at any time of the day. Employees can also schedule video therapy with licensed practitioners.

We put in the effort to make this guide awesome

20
Hours Researched
2
Experts Consulted
16
Vendors Reviewed

Our criteria: How we chose the best vendors

We take our research seriously and want to make sure we are presenting our readers with the very best solutions in a given software category.  Here's how we select vendors to be in our buyer guides:

  • Product: We want to have a deep understanding of a vendor's product before recommending it.  This usually means getting a demo by a senior executive (their CEO, head of product, etc), and/or using the product ourselves to make sure it has a solid UI, intuitive workflows, and the features to make it a best in class offering.
  • User feedback: We do our best to understand what users say when they experience this product.  User input allows us to accomplish a more thorough due diligence of products, put new vendors on our radar, and generally make sure we are presenting the right products to our readers.
  • Financial metrics: We are very much finance nerds and so use a product's retention rates, growth, profitability, and scale to understand whether or not it is truly best in class.
  • Best for a use case: Sometimes the best solution is the cheapest, the best tool for international companies, or the best for startups. We try to include a diversity of solutions so that our readers can find the tool that is best for what they need.

Here's more detail if you want to read further on how we research vendors.

In this guide you'll find

Featured in

Top Employee Assistance Programs

We track thousands of HRTech solutions, these are the best EAP companies per our research and expert council as of March 2021

Lyra Health

Review

With a mission statement of only providing proven treatments, grounded in science, this EAP takes a quality-focused approach and evidence-based treatments to deliver care to your employees. Members can find the right personalized care, match with the right provider for their needs, and feel motivated and supported throughout the entire treatment journey.

Lyra Health

Stats

  • 97% of members have an in-person Lyra provider within 20 miles of where they live
  • 1 day wait time for appointments

Lyra Health

Pricing

Lyra Health is free for employees and their dependents. However, you must get in contact with the sales team to find out pricing for your company.

Best For

Lyra Health can benefit any company who uses it, as its reliable clinical improvements are proven by science to improve employee mental health.

Worth Checking Out:

Ulliance

Review

With the Life Advisor EAP®, Ulliance has created their own unique Resolution EAP Model® designed to resolve and manage most workplace conflicts, personal concerns and life challenges. The robust Life Adviser app offers employees and dependents with immediate, online access to a variety of resources, tools, articles, and general information about the EAP services provided. Employees can use the app at any time to connect with a Life Advisor Consultant and start living a healthier, more balanced life.

Ulliance

Stats

  • Founded in 1990

Ulliance

Pricing

Best For

Any company looking for a comprehensive employee assistance and wellness platform.

Worth Checking Out:

LifeWorks

Review

Offered as part of their LifeWorks Total Well-being Platform, this modern EAP gives its users immediate access to thousands of certified, Masters-level professionals, 24/7. Users can attend private, virtual counseling sessions with their network of clinical counselors through video, live chat, telesupport and online groups. In addition, employees can also reach out to advisers on work and life issues such as financial, legal and retirement matters.

LifeWorks

Stats

  • 15 million users covered
  • 20,000 counselors
  • Over 16,000 merchant partnerships

LifeWorks

Pricing

While Lifeworks doesn't offer specific numbers, their service is offered on a subscription basis.

Best For

Lifeworks is best for companies looking for detailed wellness analytics along with their EAP.

Worth Checking Out:

Talkspace

Review

With Talkspace, users can access meaningful therapy from every device, sending their therapist a message from laptop, tablet, or smartphone. Users’ conversation carries over seamlessly across devices and uses banking-grade encryption to keep it safe and confidential. Talkspace's results are validated by experts from Columbia University and NYU.

Talkspace

Stats

  • Over 1 million users
  • Voted Apple App Store App of the Day
  • 98% of users find Talkspace more convenient than traditional therapy

Talkspace

Pricing

Talkspace partners with health plans to provide online therapy to employees. Contact your benefits administrator for more details on the EAP.

If an employee is interested in Talkspace independently of their employer, plans start at $260 per month up to $396 per month.

Best For

Any company looking for a mental health platform that delivers clinically-proven results.

Worth Checking Out:

Ginger

Review

Ginger helps employees deal with life's everyday stresses so they can live happier, more productive lives. Through their app, employees can chat with a trained behavioral health coach within seconds, or schedule a meeting with a licensed therapist or psychiatrist via video within days. All care is clinically supervised, and designed to meet employees where they are - many times outside of work hours and right on their phone.

Ginger

Stats

  • 70% of members show clinically significant improvements in symptoms of depression after 10-14 weeks of care
  • 4.7/5.0 average rating after every care session
  • 60 seconds average wait time until connection with coach
  • 76% of users have used Ginger outside of working hours

Ginger

Pricing

There are three subscription tiers for Ginger, starting at $149 and scaling up to $249 and $349 per month depending on how much access your company requires.

For employees and their dependents, it doesn't cost a thing. However, if an employee desires video therapy or psychiatry sessions, additional fees may incur depending on healthcare coverage.

Best For

Any sized company will find Ginger valuable for keeping employees happy and healthy.

Worth Checking Out:

Corehealth Global

Review

Trusted by global providers for 3+ million employees worldwide, Corehealth is the perfect option for organizations looking to build a custom EAP. Pick and choose from the world's largest network of third-party, best-in-class health and wellness vendors - all closely integrated with their All-in-One Corporate Wellness Platform.

Corehealth Global

Stats

  • Used by 3+ million employees worldwide
  • 1.9 million completed heath assessments in 2019
  • 99% customer retention

Corehealth Global

Pricing

Corehealth Global revised their pricing catalogue in February 2020. They recommend contacting a customer relationship manager for details.

Best For

Corehealth Global is best for companies searching for a customizable EAP that fits to specific needs.

Worth Checking Out:

Modern Health

Review

Modern Health's mobile first offering gives employees an opportunity to take advantage of evidence-based on-demand digital content like meditations or financial wellness programs. Employees can also engage virtually with therapists or coaches to help deal with a range of issues that may be causing stress in their lives.

Due to COVID all therapy visits are happening virtually. During normal times, users are able to get access to in-person therapy.

Modern Health

Stats

  • 150+ clients
  • 550+ community sessions delivered
  • Available in 35 countries

Modern Health

Pricing

Employers decide on a set number of sessions for employees per year. Additional sessions may cost extra if not covered by insurance.

Employers must contact Modern Health for detailed pricing.

Best For

Any business looking to provide its employees with access to therapy, coaching, and mental health resources.

Worth Checking Out:

Spring Health

Review

According to Spring Health, no mental well-being journey is the same. With personalized full-spectrum support, Spring Health combines clinically-proven technology with world-class providers to deliver a custom program built specifically for each employee’s needs, including digital programs, coaching, therapy, psychiatry, and more.

Spring Health

Stats

  • 10x more engagement than traditional EAPs
  • 2x higher recovery rates
  • Published 30+ peer reviewed papers in top medical journals
  • 45% of providers are POC

Spring Health

Pricing

For employees, the first 10 sessions every calendar year are free. After that, they are covered by insurance. For employer costs, contact Spring Health and talk to your benefits administrator.

Best For

Spring Health is great for any company looking to boost mental health efforts.

Worth Checking Out:

Anthem

Review

With a national network of more than 23,000 health care professionals in over 16,000 locations, employers using Anthem’s EAP have access to a variety of services beyond just face-to-face counseling sessions, including adoption information, pet care, child care resources, financial/legal consultations, eldercare referrals and more.

Anthem

Stats

  • 16,000 locations
  • 23,000 health professionals

Anthem

Pricing

EAP service from Anthem doesn't cost anything for employees. Employers pay extra as part of their insurance plan, determined by state and group size.

There are three models:

  • The Basic model gives employees solution-focused counseling and referrals to additional resources.
  • The Enhanced model includes Basic level solutions, as well as expanded work/life capabilities and employer services to support leaders and teams. This includes things like policy consultation, critical response services, training and seminars, and unlimited telephone consultations for managers.
  • The Customized model provides enterprise and national level employers lots of flexibility, including customized counseling sessions and on-site options.

Best For

Anthem's EAP is most useful for national and enterprise employers who already use Anthem as their health insurance provider. However, lower pricing models make it affordable for businesses of all sizes.

Worth Checking Out:

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Final Thoughts

The workplace has changed dramatically in recent years, and even more so with the advent of the covid pandemic. But at the end of the day, your people remain the most essential ingredient for continued success as a company. Prioritizing employee health in times of crisis, beyond the umbrella of general health plans or wellness programs, has been proven to foster employee loyalty and boost job performance. 

An intelligently structured, comprehensive, and well-implemented EAP can have a huge positive impact on your organization’s morale, productivity and your bottom line. But before we leave you to your decision-making process, we offer a word of caution: what you pay for is what you get. Many EAPs have been advertised with a cost as low as $1 per employee, but don’t count on these providers to give the necessary support your employees are looking for. Instead, please take a look at our vetted list of providers above, and ask for a demo today.

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