The Top 9 Best Employee Assistance Program Providers – 2022

The best EAP systems and mental health software for employees, pitfalls, pricing and more

Phil Strazzulla
HR Tech Expert, Harvard MBA, Software Enthusiast
October 10, 2022

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Our Expert Picks: The Top EAP Programs

Highly personalized, interactive, quick – this is what makes Modern Health great. All you have to do is answer a few questions, get a personalized plan, and connect with a provider.
CoreHealth helps companies create wellness programs for their employees. By putting health assessments, biometric management, and self-help programs in one place, CoreHealth acts as an all-in-one platform for all your corporate wellness needs.
Cost-effective and quick, Ginger is a mobile app that lets your employees chat with behavioral health coaches within seconds at any time of the day. Employees can also schedule video therapy with licensed practitioners.
Lyra Health focuses on connecting employees with top-tier mental health providers within a day. With its platform, employees can receive personalized care, develop new skills, and measure their progress.
Talkspace offers an immediate, responsive, and a result-oriented care. Their network of providers is managed continuously and they have efficacy studies published in peer-review journals.
Anthem's EAP offers quick and easy counseling services for employees and their family. Other than mental health services, employees can also seek counseling for adoption, pet care, legal consultations, among other things.
Lifeworks aims to counter turnover, absenteeism, and productivity problems. Its modern EAP is proactive, interactive, mobile-first, and personalized.
Designed to resolve personal concerns, workplace conflicts, and life challenges, Ulliance's EAP is cost effective, personalized, and has a high level of participation.
Spring Health uses machine learning to match an employee with a personalized care plan. Care Navigators, utilization reports, and a myriad wellness programs – these are some reasons why leading employers trust Spring Health.

The Top 9 Best Employee Assistance Program Providers – 2022

The best EAP systems and mental health software for employees, pitfalls, pricing and more

Phil Strazzulla, HR Tech Expert, Harvard MBA, Software Enthusiast Oct 10, 2022

Are you on the hunt for the right Employee Assistance Program (EAP) for your organization? An effective EAP takes care of your most valuable asset — your employees — by providing them assistance during moments of personal strife related to mental health, substance abuse, family issues, and others. We’ve researched dozens of different EAP providers in order to guide your purchase decision, with a detailed rundown of our favorites, as well as common pitfalls, sample questions for demos and other great resources.

Between the rise of remote work, the continued COVID-19 pandemic, and our tumultuous political climate, it could be argued that EAPs have never been more vital. After all, it is a well-known fact that happy and healthy employees are more productive employees. And the cost of not providing this type of assistance can be enormous. According to the Center for Prevention and Health Services, workplaces lose $79 to $105 billion each year due to employee mental illness and substance abuse disorders. So let’s get started — dig into the below list of our top-rated vendors, along with our buying guide to streamline your decision-making process.

We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a fee if you click on vendor links on this page.

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20
Hours Researched
2
Experts Consulted
16
Vendors Reviewed

Our criteria: How we chose the best vendors

We take our research seriously and want to make sure we are presenting our readers with the very best solutions in a given software category.  Here's how we select vendors to be in our buyer guides:

  • Product: We want to have a deep understanding of a vendor's product before recommending it.  This usually means getting a demo by a senior executive (their CEO, head of product, etc), and/or using the product ourselves to make sure it has a solid UI, intuitive workflows, and the features to make it a best in class offering.
  • User feedback: We do our best to understand what users say when they experience this product.  User input allows us to accomplish a more thorough due diligence of products, put new vendors on our radar, and generally make sure we are presenting the right products to our readers.
  • Financial metrics: We are very much finance nerds and so use a product's retention rates, growth, profitability, and scale to understand whether or not it is truly best in class.
  • Best for a use case: Sometimes the best solution is the cheapest, the best tool for international companies, or the best for startups. We try to include a diversity of solutions so that our readers can find the tool that is best for what they need.

Here's more detail if you want to read further on how we research vendors.

In this guide you'll find

An Intro On Employee Assistance Program Providers

Are you on the hunt for the right Employee Assistance Program (EAP) for your organization? An effective EAP takes care of your most valuable asset — your employees — by providing them assistance during moments of personal strife related to mental health, substance abuse, family issues, and others. We’ve researched dozens of different EAP providers in order to guide your purchase decision, with a detailed rundown of our favorites, as well as common pitfalls, sample questions for demos and other great resources.

Between the rise of remote work, the continued COVID-19 pandemic, and our tumultuous political climate, it could be argued that EAPs have never been more vital. After all, it is a well-known fact that happy and healthy employees are more productive employees. And the cost of not providing this type of assistance can be enormous. According to the Center for Prevention and Health Services, workplaces lose $79 to $105 billion each year due to employee mental illness and substance abuse disorders. So let’s get started — dig into the below list of our top-rated vendors, along with our buying guide to streamline your decision-making process.

Featured in

Top Employee Assistance Programs

We track thousands of HRTech solutions, these are the best EAP companies per our research and expert council as of 2022

Modern Health

Review:

Modern Health offers employees a personalized treatment plan based on their mental health needs and goals. This is usually a combination of self-help resources, behavioral coaching, group sessions, workshops, courses, and/or therapy.

As an employer, you are provided access to the Insight Hub - a portal that integrates with your existing HR information system and provides valuable information about your workforce. You can view key metrics on the overall well-being of your organization, identify at-risk populations, see how many employees are using the platform, and extend support when needed. You can also use the Engagement Resource Library to equip yourself with the resources you need to handle your workforce. However, all patient information is confidential so employees don’t have to worry about their employer gaining access to their medical files.


Organizational well-being overview

Modern Health

Stats:

  • 150+ clients
  • 550+ community sessions delivered
  • Available in 35 countries
  • Modern Health is available in 55+ countries and 50+ languages
  • Modern Health has delivered 550+ community sessions
  • 75% of Modern Health members reported using the tool to maintain and improve their well-being
  • Modern Health has a < 1-day average time-to-first available session

Modern Health

Pricing:

Employers decide on a set number of sessions for employees per year. Additional sessions may cost extra if not covered by insurance.

Employers must contact Modern Health for detailed pricing.

Modern Health's subscription fee for employers depends on the number of sessions and your plan. If an employee needs additional sessions beyond what their employer offers, it may cost extra if not covered by insurance. You can contact Modern Health's sales team for a custom pricing quote.

Best For

Any business looking to provide its employees with access to therapy, coaching, and mental health resources.

CoreHealth by Carebook

Review:

CoreHealth offers four different well-being solutions. Here's what they offer:

  1. CoreHealth Your Way: This solution includes wellness challenges, health assessments, 1:1 self-directed and coach-led coaching sessions, self-paced micro-learning programs, outcome/participation-based rewards, reporting dashboard, and integration with third-party vendors.
  2. CoreHealth Impact: This solution provides all the features of CoreHealth Your Way except for coaching sessions.
  3. CoreHealth Activate: Activate offers well-being challenges that focus on core areas like sleep, burnout, mental health, nutrition, and more. It is important to note that this solution does not provide any data insights about the health of your employees.
  4. CoreHealth Checkpoint: As the name suggests, this solution acts as a checkpoint by providing health-risk assessments and data-led insights on the overall well-being of your organization.

CoreHealth by Carebook

Stats:

  • Used by 3+ million employees worldwide
  • 1.9 million completed heath assessments in 2019
  • 99% customer retention
  • Corehealth has over 20 years of experience building custom solutions for Fortune 10 and 500 companies.
  • Corehealth's technology supports the well-being journeys of over 3.5 million end-users. 
  • 1.5 million health assessments are done on Corehealth's platform every year.

CoreHealth by Carebook

Pricing:

CoreHealth revised their pricing catalogue in February 2020. They recommend contacting a customer relationship manager for details.

CoreHealth has 4 different pricing models based on the features. Their subscriptions start from $10,000 per year and include a one-time setup fee and a per-person annual license fee. To know more about their packages and for a custom quote, you can reach out to their sales team.

Best For

CoreHealth is best for companies searching for a customizable EAP that fits to specific needs.

Anthem

Review:

Anthem's EAP service addresses a range of issues, including work/life balance, mental and emotional well-being, child, elder, and pet care, critical incidents, legal concerns, and financial issues. They offer a rich library of self-help resources such as online webinars, podcasts, and articles addressing health, wellness, parenting, education, adoption, etc. 

Employees can also reach out to licensed practitioners and behavioral health coaches through online or in-person sessions. They are trained to help you address substance abuse, grief, anxiety, depression, family and relationship troubles, stress management, and more. 

Apart from this, Anthem's EAP provides elder and child care support by providing access to home health agencies, nursing programs, and other childcare resources. Employees can also seek legal and financial consultations with experts as part of their EAP program.

Anthem

Stats:

  • 16,000 locations
  • 23,000 health professionals

Anthem

Pricing:

EAP service from Anthem doesn't cost anything for employees. Employers pay extra as part of their insurance plan, determined by state and group size.

There are three models:

  • The Basic model gives employees solution-focused counseling and referrals to additional resources.
  • The Enhanced model includes Basic level solutions, as well as expanded work/life capabilities and employer services to support leaders and teams. This includes things like policy consultation, critical response services, training and seminars, and unlimited telephone consultations for managers.
  • The Customized model provides enterprise and national level employers lots of flexibility, including customized counseling sessions and on-site options.

Best For:

Anthem's EAP is most useful for national and enterprise employers who already use Anthem as their health insurance provider. However, lower pricing models make it affordable for businesses of all sizes.

Ulliance

Review:

Ulliance's Life Advisor Resolution EAP Model® is one of the most robust EAPs available today. All employees will have unlimited access to a Resource Center portal with thousands of self-care resources, balanced living workshops, videos, and tips on improving mental health. They also get a flexible number of telephonic, face-to-face, or video counseling and behavioral coaching sessions with expert mental healthcare providers.

Apart from this, employees are eligible for discounted financial and legal consultations with experts, free HR & management consultations, and up to 60% off on hotels, concerts, movie tickets, travel, and theme park tickets. Ulliance's EAP also offers unlimited critical incident support in the case of employee death, accidents, robbery, or any traumatic events. 

As an employer, you get assigned a dedicated Account Manager to help promote the utilization of your EAP. You also get comprehensive reports with data and insights on EAP usage and trends within your organization.

However, bear in mind that Ulliance's EAP is designed to be ROI-positive only in the long term. If you're looking for an affordable solution for the short term, then this may not be the one for you.

Ulliance

Stats:

  • Founded in 1990

Ulliance

Pricing:

Best For:

Any company looking for a comprehensive employee assistance and wellness platform.

Lyra Health

Review:

Lyra Health's EAP provides employees with mental healthcare services such as behavioral coaching, therapy sessions, medicine management, self-help resources, financial assistance, legal consultations, critical incident support, ID theft services, and child, elder, and pet care. 

With a mission statement of only providing proven treatments, this EAP takes a quality-focused approach through evidence-based techniques to deliver care to your employees. Members can find the right personalized care, match with the right provider for their needs, and feel motivated and supported throughout the entire treatment journey.

Lyra Health

Stats:

  • 97% of members have an in-person Lyra provider within 20 miles of where they live
  • 1 day wait time for appointments

Lyra Health

Pricing:

Lyra Health is free for employees and their dependents. However, you must get in contact with the sales team to find out pricing for your company.

Best For:

Lyra Health can benefit any company who uses it, as its reliable clinical improvements are proven by science to improve employee mental health.

Ginger

Review:

Ginger offers employees access to behavioral coaches in under 60 seconds, irrespective of the time of the day. Whether you're dealing with anxiety, stress, or relationship problems, Ginger's team of licensed practitioners ensure that you get the care you deserve. Though Ginger is available in all 50 states in the US, and 50+ countries worldwide, video and psychiatry sessions are confined to the United States.

Ginger

Stats:

  • 76% percent of members have used Ginger outside of business hours
  • Ginger’s technology is powered by over 1.3 billion data points and 1 million self-reported surveys
  • The average time to connect with a coach on Ginger is 60 seconds
  • The average rating for coaching sessions on Ginger is 4.7/5
  • Coaches are available on Ginger 7 days a week, 24 hours a day
  • 70% of members see an improvement in depression symptoms within 10-14 weeks

Ginger

Pricing:

Ginger's pricing is not disclosed on their website. You can get in touch with their team for a custom quote depending on how much access to coaches and therapists your company requires. Employees and their dependents don't have to pay any fees.

Best For:

Any sized company will find Ginger valuable for keeping employees happy and healthy.

LifeWorks

Review:

Lifework's EAP includes a well-being platform that offers 24/7 counseling sessions and self-help wellness resources for employees and their families. You can interact with licensed mental health professionals via video, chat, telephone, face-to-face, or group sessions, depending on whatever you're most comfortable with. They are equipped to help you navigate work-related problems, burnout, relationship issues, anxiety, depression, and other mental disorders. They also provide onsite critical incident support in the case of trauma or crisis. However, unlike some other EAPs that match you with a provider in a couple of hours, Lifeworks can take up to 5 business days and up to 24 hours in urgent cases.

Employees can also access specialists in financial and legal care to help with budgeting, debt, and legal proceedings, child care, elder care, and more.

LifeWorks

Stats:

  • 15 million users covered
  • 20,000 counselors
  • Over 16,000 merchant partnerships

LifeWorks

Pricing:

While Lifeworks doesn't offer specific numbers, their service is offered on a subscription basis.

Best For:

Lifeworks is best for companies looking for detailed wellness analytics along with their EAP.

Talkspace

Review:

Talkspace offers comprehensive mental healthcare services, ranging from messaging therapy to live sessions, psychiatry consultations, medicine management, teen counselling, and couples therapy. While their services are convenient and accessible, they cannot be used as a substitute for emergent care. Further, if you’re dealing with more complex mental health issues like PTSD or chronic depression, text-based therapy or infrequent live sessions will not give you the results you desire.

Talkspace

Stats:

  • Over 1 million users
  • Voted Apple App Store App of the Day
  • 98% of users find Talkspace more convenient than traditional therapy

Talkspace

Pricing:

Talkspace partners with health plans to provide online therapy to employees. Contact your benefits administrator for more details on the EAP.

If an employee is interested in Talkspace independently of their employer, plans start at $260 per month up to $396 per month.

Best For:

Any company looking for a mental health platform that delivers clinically-proven results.

Spring Health

Review:

Spring Health’s EAP provides employees access to technology-driven mental healthcare, with solutions ranging from subclinical such as self-help resources and exercises to deeply clinical like coaching, therapy, and rehab. They also offer critical incident support, either virtually or on-site, whenever your team needs it.

Spring Health

Stats:

  • 10x more engagement than traditional EAPs
  • 2x higher recovery rates
  • Published 30+ peer reviewed papers in top medical journals
  • 45% of providers are POC

Spring Health

Pricing:

For employees, the first 10 sessions every calendar year are free. After that, they are covered by insurance. For employer costs, contact Spring Health and talk to your benefits administrator.

Best For:

Spring Health is great for any company looking to boost mental health efforts.

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Final Thoughts

The workplace has changed dramatically in recent years, and even more so with the advent of the covid pandemic. But at the end of the day, your people remain the most essential ingredient for continued success as a company. Prioritizing employee health in times of crisis, beyond the umbrella of general health plans or wellness programs, has been proven to foster employee loyalty and boost job performance. 

An intelligently structured, comprehensive, and well-implemented EAP can have a huge positive impact on your organization’s morale, productivity and your bottom line. But before we leave you to your decision-making process, we offer a word of caution: what you pay for is what you get. Many EAPs have been advertised with a cost as low as $1 per employee, but don’t count on these providers to give the necessary support your employees are looking for. Instead, please take a look at our vetted list of providers above, and ask for a demo today.

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