Ginger Expert Review, Pricing, Alternatives - 2024

Written by
Pavithra Dennis
Engineer, digital marketer, and technical writer
December 29, 2023
Contributing Experts
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Ginger Versus the Competition

Ginger is an on-demand mental healthcare platform that provides employees access to 24/7 text-based behavioral health coaching, psychiatry sessions, and self-guided care resources through a stand-alone application on their smartphones.Their accessibility is their greatest advantage.

If you're ready to get a Ginger demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!


Ease of Use

Best For

Key Differentiator


Free Trial


  • Members can connect with a behavioral coach in under 60 seconds at any time of the day
  • Ginger offers a wide variety of self-help resources at no additional cost to the user


  • Ginger is not a web-based platform. Users can access the tool only via their smartphone
  • Members outside the USA do not have access to video therapy and psychiatry sessions.

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Ginger Review

Built using smartphone-based technology, data science, and augmented intelligence, Ginger is an on-demand mental healthcare platform that helps employees deal with any challenge they're facing, at any time of the day.

With a wait time of under 60 seconds, employees can easily chat with behavioral health coaches through the Ginger app. You can also book therapy and psychiatry sessions with licensed practitioners when needed. Any medication prescribed by your psychiatrist can be delivered to your house via Capsule in select cities. 

What we like about Ginger is that health coaches, therapists, and psychiatrists collaborate and work together as a team to ensure that every individual receives the right level of care.

Tidio mobile video session, self-care library, and care team screens

Ginger offers a massive library of self-guided care resources, ranging from webinars, podcasts, mental health tips, videos, and 200+ activities. All members can access these resources at any given point in time. Your behavioral coach will either assign resources and exercises as a part of your care, or the app will suggest them based on your needs and previous activity. From dealing with anxiety and stress to building healthy personal and professional relationships, there's something for everyone. We especially like their Ginger Chats - a resource of inspirational mental health stories.

Over 1.3 billion data points support Ginger's virtual platform - the world's largest data set on mental health. Equipped with these data insights, Ginger's coaches and healthcare practitioners can better help members and provide more effective care.

Who shouldn't buy Ginger

You cannot use Ginger’s service unless your employer has signed up for it.

Ginger Customers

Buzzfeed, Sephora, TaskRabbit, SurveyMonkey, and Chegg

Ginger: 24/7 behavioral coaching assistance
visit Ginger

Ginger Key Features

  • 24/7 on-demand live chat
  • Behavioral health coaching
  • Therapy and psychiatry sessions
  • Self-guided care resources

Ginger Key Integrations

Ginger is a stand-alone application and doesn’t integrate with other applications/software.

Ginger Pricing

Ginger's pricing is not disclosed on their website. You can get in touch with their team for a custom quote depending on how much access to coaches and therapists your company requires. Employees and their dependents don't have to pay any fees.

Ginger is Best For

Any sized company will find Ginger valuable for keeping employees happy and healthy.

How has Ginger Changed Over Time?

Ginger Implementation

Ginger is a mobile app, so implementation is as simple as downloading it.

Ginger Customer Success

Ginger's licensed professionals are available 24/7, so you can reach out to them at any point during the day. If you have any queries or concerns, you can chat with their Member Support Team using the app, and someone will get back to you within two minutes. You can also email them and expect a response within 12 hours.

About Ginger

When Ginger's co-founder and COO, Karan Singh, was a child, his mother would brew him ginger tea whenever he felt like he was about to be sick - a preventative remedy used at the first sign of illness. Years later, after learning of a loved one's suicide attempt, Karan decided to establish a system that takes a preventative approach to mental health, addressing problems before they become worse. Thus, in 2011, with the help of a team of entrepreneurs and data scientists at the MIT Media Lab, Ginger was born.

Company HQ

San Francisco, California

Number of Employees


Year Founded


Amount Raised

Ginger has raised $220.7 million in funding over 11 rounds. Their latest was a Series E round in March 2021.


Ginger Alternatives

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