Ginger Expert Review, Pricing, Alternatives - 2022

Pavithra Dennis
Engineer, digital marketer, and technical writer
November 12, 2022

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Ginger Versus the Competition

Ginger is an on-demand mental healthcare platform that provides employees access to 24/7 text-based behavioral health coaching, psychiatry sessions, and self-guided care resources through a stand-alone application on their smartphones.Their accessibility is their greatest advantage.

If you're ready to get a Ginger demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

  • Members can connect with a behavioral coach in under 60 seconds at any time of the day
  • Ginger offers a wide variety of self-help resources at no additional cost to the user
  • Ginger is not a web-based platform. Users can access the tool only via their smartphone
  • Members outside the USA do not have access to video therapy and psychiatry sessions.

Ginger Review

Built using smartphone-based technology, data science, and augmented intelligence, Ginger is an on-demand mental healthcare platform that helps employees deal with any challenge they're facing, at any time of the day.

With a wait time of under 60 seconds, employees can easily chat with behavioral health coaches through the Ginger app. You can also book therapy and psychiatry sessions with licensed practitioners when needed. Any medication prescribed by your psychiatrist can be delivered to your house via Capsule in select cities. 

What we like about Ginger is that health coaches, therapists, and psychiatrists collaborate and work together as a team to ensure that every individual receives the right level of care.

Tidio mobile video session, self-care library, and care team screens

Ginger offers a massive library of self-guided care resources, ranging from webinars, podcasts, mental health tips, videos, and 200+ activities. All members can access these resources at any given point in time. Your behavioral coach will either assign resources and exercises as a part of your care, or the app will suggest them based on your needs and previous activity. From dealing with anxiety and stress to building healthy personal and professional relationships, there's something for everyone. We especially like their Ginger Chats - a resource of inspirational mental health stories.

Over 1.3 billion data points support Ginger's virtual platform - the world's largest data set on mental health. Equipped with these data insights, Ginger's coaches and healthcare practitioners can better help members and provide more effective care.

Who shouldn't buy Ginger

You cannot use Ginger’s service unless your employer has signed up for it.

Ginger Customers

Buzzfeed, Sephora, TaskRabbit, SurveyMonkey, and Chegg

Ginger: 24/7 behavioral coaching assistance

Ginger Stats

  • 76% percent of members have used Ginger outside of business hours
  • Ginger’s technology is powered by over 1.3 billion data points and 1 million self-reported surveys
  • The average time to connect with a coach on Ginger is 60 seconds
  • The average rating for coaching sessions on Ginger is 4.7/5
  • Coaches are available on Ginger 7 days a week, 24 hours a day
  • 70% of members see an improvement in depression symptoms within 10-14 weeks

Ginger Key Features

  • 24/7 on-demand live chat
  • Behavioral health coaching
  • Therapy and psychiatry sessions
  • Self-guided care resources

Ginger Key Integrations

Ginger is a stand-alone application and doesn’t integrate with other applications/software.

Ginger Pricing

Ginger's pricing is not disclosed on their website. You can get in touch with their team for a custom quote depending on how much access to coaches and therapists your company requires. Employees and their dependents don't have to pay any fees.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Ginger is Best For

Any sized company will find Ginger valuable for keeping employees happy and healthy.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Ginger Implementation

Ginger is a mobile app, so implementation is as simple as downloading it.

Ginger Customer Success

Ginger's licensed professionals are available 24/7, so you can reach out to them at any point during the day. If you have any queries or concerns, you can chat with their Member Support Team using the app, and someone will get back to you within two minutes. You can also email them and expect a response within 12 hours.

About Ginger

When Ginger's co-founder and COO, Karan Singh, was a child, his mother would brew him ginger tea whenever he felt like he was about to be sick - a preventative remedy used at the first sign of illness. Years later, after learning of a loved one's suicide attempt, Karan decided to establish a system that takes a preventative approach to mental health, addressing problems before they become worse. Thus, in 2011, with the help of a team of entrepreneurs and data scientists at the MIT Media Lab, Ginger was born.

As a next step you can visit the Ginger website or read our research on the Top EAP Programs.

As a next step you can visit the Ginger website or read our research on the Top EAP Programs.

Ginger Alternatives

Highly personalized, interactive, quick – this is what makes Modern Health great. All you have to do is answer a few questions, get a personalized plan, and connect with a provider.
CoreHealth helps companies create wellness programs for their employees. By putting health assessments, biometric management, and self-help programs in one place, CoreHealth acts as an all-in-one platform for all your corporate wellness needs.
Spring Health uses machine learning to match an employee with a personalized care plan. Care Navigators, utilization reports, and a myriad wellness programs – these are some reasons why leading employers trust Spring Health.
Lyra Health focuses on connecting employees with top-tier mental health providers within a day. With its platform, employees can receive personalized care, develop new skills, and measure their progress.
Designed to resolve personal concerns, workplace conflicts, and life challenges, Ulliance's EAP is cost effective, personalized, and has a high level of participation.
Talkspace offers an immediate, responsive, and a result-oriented care. Their network of providers is managed continuously and they have efficacy studies published in peer-review journals.
Anthem's EAP offers quick and easy counseling services for employees and their family. Other than mental health services, employees can also seek counseling for adoption, pet care, legal consultations, among other things.
Lifeworks aims to counter turnover, absenteeism, and productivity problems. Its modern EAP is proactive, interactive, mobile-first, and personalized.


Company HQ
San Francisco, California
Number of Employees
Year Founded
Amount Raised
Ginger has raised $220.7 million in funding over 11 rounds. Their latest was a Series E round in March 2021.
Listed in our research about Employee Assistance Program Providers
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