Altair Global Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
June 23, 2022
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Altair Global Versus the competition

Altair Global applies a project management approach to employee relocation in that they don’t only supply the dashboard and solutions to move talent, they apply deep generalist expertise to smooth over all aspects of moving a business or its people.

Budget planning tool by Altair Global
Pros
  1. Because Altair Global has no parent company or subsidiary they are not bound to a specific service provider, so they can use the best solution for their client. We even found accounts where they accommodated the transferee's wishes to use a particular mover or auto transport provider.
  2. Real-time feedback and reporting mean clients can take action quickly if a relocation is delayed or otherwise causing the employee unwarranted distress. 
  3. Customizable solutions mean they cater to temporary relocation, making them a viable solution for companies who do contract work or run internship programs.
Cons
  1. All customer communication goes through a dedicated relocation specialist, so it is difficult and time-consuming to get feedback from a specific department. 
  2. Although they are service focussed, Altair Global acts as a middleman for a lot of key functions in their relocation process. For example, we found reviews where contracted movers cause pain points that customers must resolve. 
  3. Based on user reviews, the cost of using Altair Global and their service terms are confusing.

Altair Global Review

Altair Global's services include personally-assigned relocation consultants for each employee, business location advisory to assist with group move initiatives, and professional consulting services to further develop your mobility programs. 

They have a data-driven approach to relocation in that they capture activity, financial, and customer experience information throughout the user’s journey. This data is reported back in granular analytics and actionable insights.

Altair Global's analytic dashboard using STAR technology

Altair Global’s key technology is STAR (Strategic Technology Application for Relocation). Their STAR portals offer customizable dashboards for the client (company) and a mobile app for the customer (relocating employee) that update in real-time so that both parties can easily track progress. 

An integrated cost estimator evaluates the potential costs of a relocation or assignment and the impact on the employee’s family before making a final decision to move that employee. During the relocation, the client can pull pre-set and customizable data reports on the relocation that go to a more granular level than most competitors in this service type. 

The client dashboard also prompts authorizations and gives status updates to the company throughout. Custom integration with your existing HRIS and HRMS is possible through their global consulting solution. 

The customer portal functions as your employees’ end-to-end solution for tracking their relocation or assignment. Via the STAR portal employees can securely review their progress status, process expenses, submit reimbursement requests, access tools, update their profile and tasks, and connect directly with their Altair Global consultant. The portal also features video guides on practical topics to do with relocation. 

Both the client and customer STAR portals are accessible through the web or on the Altair Anywhere app, available on iOS or Android.

Who shouldn't buy Altair Global

Using Altair Globals services to move employees who have self-coordinated their own relocation many times before can create an unnecessarily complicated process for them. Their services are well suited to cross-border relocations that require difficult legal compliance, or first-time relocators who may benefit more from being guided by a set process.

Altair Global Customers

Altair Global Stats

Altair Global Key Features

  • Mobility management: The Altair Global relocation service is a comprehensive solution to relocating an employee or team. They manage all practicalities of the move, as well as immigration and tax compliance. 
  • Consulting services: Altair Global has a dedicated team of consultants who specialize in designing unique relocation policies and programs for their clients.
  • Predictive analytics functionality: Their technology captures user data to ensure clients are using relocation processes on par with emerging trends. 

Altair Global also has capabilities for: 

  • Country and regional expansion management
  • Immigration tax compliance
  • Expatriate compensation
  • Permanent and temporary relocation
  • Broad view and granular reporting

Altair Global Key Integrations

Altair Global Pricing

Altair Global offers custom pricing only so the best way forward is to contact their service center.

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Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Altair Global Implementation

Onboarding to use Altair Global’s STAR client platform depends on the level of services required, as well as the integration you need with an existing HRMS. Customers (relocating employees) can easily download a dashboard created for them online or via the Altair Anywhere app available on iOS and Android.

Altair Global Customer Success

Altair Global offers customer support via their website, app, and the online STAR platform. Relocating employees are assigned a dedicated consultant to deal with directly.

About Altair Global

Altair Global was established in 1989 and has grown into one of the largest independent relocation management companies based in the United States.

Their services are coordinated from their US regional service centers in Frisco, Texas; Shelton, Connecticut; Walnut Creek, California; and Minnetonka, Minnesota. They also have global offices in London, Paris, Brussels, Dublin, and The Hague, as well as Singapore and Shanghai.

Altair Global Alternatives

Aries knows that the foundation of a successful relocation is a rock-solid plan. This is why they set up each of their clients with an expert whose job is to understand all of their challenges, then develop and execute a suitable relocation plan.
With relocation managers and supplier partners worldwide and a service footprint in over 165 countries, Graebel provides consistent, high-quality services that you can count on wherever you are.
Cartus’ services are backed by innovative technology and decades of expertise, ensuring that your domestic transferees and international assignees have the best relocation experience possible.
With tools, resources, and more than 70 years of expertise in domestic and international mobility, Atlas Van Lines is equipped to handle all sorts of relocation needs.
SIRVA is one of the few relocation companies to bring together owned resources for relocation, moving, immigration and more, via a footprint that expands across six continents.
XONEX combines technology with personalized customer service to ensure every relocation job goes smoothly and with minimal interruptions. Each client receives a custom plan according to their budget and needs.
Listed in our research about the Top Corporate Relocation Companies
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