Hiring talent from across the globe is complicated due to a number of reasons. It requires you to establish local entities in these countries to stay compliant with their local laws and recruiting legislation. Both Deel and Remote eliminate this complication by helping you hire, onboard, and pay employees globally with their local entities established in the countries they cover.
They both have all the features you would require from an international payroll software that also hires and onboards employees, with subtle differences we will highlight later on in the article. Their major differences are coverage and operation.
While Deel is available in over 150 countries, Remote only has 51 countries currently available and is looking to add a total of 130 more countries come 2022. In regards to operation, both Deel and Remote function as employer of record services (EORs). However, Remote has a lot more human resources features; making it an all-rounder HR software, to a certain extent.
There are other differences, of course, between the two, all of which we will discuss in the remainder of this article.
Both Deel and Remote provide SaaS, web-based, solutions to hire and pay employees locally and internationally using locally compliant contracts. So you would expect them to have features suitable for remote teams like global payroll and benefits management, tax compliance, employee onboarding, and so on.
The difference in features is operational. Deel was built mainly to hire and manage global talent and it does just that. Remote is also built to do the same thing but it incorporates other features you would typically find in an HCM suite such as HR management, time-off tracking, vacation management, and recruitment management.
Deel offers a subscription-based pricing model starting from $49.00 per month, per contractor you hire in any of the 150 countries Deel operates in.
You can also hire full-time remote employees overseas without having to set up a legal entity in the host country starting from $499 per month.
When it comes to pricing, Remote offers three distinct packages - Contractor management, employer of record (global employment), and global payroll and benefits. Their contractor management package is free and global employment starts at $349 per employee/month or $299 per employee/month billed annually. To get a price tag on their global payroll and benefits package you’d have to get a quote.
Deel allows you to integrate with ERPs like Netsuite, HRIS platforms like BambooHR, and popular accounting software like Quickbooks. They announced in late 2021 that they will also include Greenhouse and Lever in their list of integrations.
Remote does integrate with other systems as well but, for now, it’s only Greenhouse. As of Fall 2021, they are set to add Rippling and BambooHR to the mix soon. They are also working on their global employee API infrastructure to help other platforms work easily with Remote.
Customer Support and Success
Both Deel and Remote have the typical customer support features like email support, FAQs, and a knowledge base to educate customers on local and global compliance, payroll, remote work culture, and legal.
Though recently founded, Deel has made a name for itself and is competing with the big boys like ADP and Rippling for market share. Their unique solution to global payroll has brought in customers like Binance, Redstone, and Slite, among others.
Remote is fairly new in the game and their major clients are budding startups. However, they are trusted by several big partners like Arduino, GitLab, and Loom.
Deel vs. Remote on User Experience
Here's a screenshot of Deel:
One thing users appreciate about Deel is the easy-to-use, friendly interface, and excellent customer service. The fact that users can receive payment via crypto is also an added advantage. A user, Glauber Coster, on Trustpilot writes:
“As a founder of a seed-stage startup that aims to hire globally, Deel has been a fantastic tool to get us set up in remote locations easily. Our contractors love the flexibility of not having to issue invoices and being paid quickly and flexibly, and we love that we can onboard a person anywhere quickly and pay everyone with a single wire.”
“But on top of the great tech, every single interaction I had with the Deel staff was fantastic. From the account executive that reached out to me for a demo, to the support people that we engage to answer some of our questions and early concerns.”
That being said, a drawback common to most Deel users seems to be the lack of a mobile app.
Now, here's a screenshot of Remote:
Remote is also doing great with their customer service. Most users describe it as “personal” - almost like they partner with you to make things work. A user on Trustpilot describes their experience:
Mark on Trustpilot:
“We partnered with remote.com to hire outside of the UK. As someone very inexperienced in this field, the team of Alex and Lisa were fantastic in answering my questions and providing a full overview of the process and legal requirements.
During the hiring/onboarding process, there were a few issues (from our end) and our account managers were so quick to react and solve our issues without hesitation. We reviewed a number of similar businesses before going with remote.com and I do not regret the decision one bit. They have surpassed my expectations.”
One thing worth mentioning is that users mainly complain about the absence of a 24/7 chat feature.
Both Deel and Remote are excellent global employers of records (EORs) that will hire, onboard, and pay your employees and contractors anywhere in the world. Their modus operandi boils down to the principal objective behind both platforms.
Deel primarily set out to be a platform where organizations can hire employees and contractors across continents without compliance or legal complications. This is evident in their coverage. Operating in over 150 countries, this gives employers the opportunity to hire from virtually anywhere in the world. This objective is also evident in their features and integration. If you notice, Deel does not exactly have HCM features on its own. However, it provides a lot of integration options for you to incorporate HCM solutions into your process.
Remote, on the other hand, mixes HCM with EOR. And that’s why we see HR features like remote time tracking, recruitment management, analytics, and so on.
Looking for alternatives to Deel and Remote? Check out:
PS If you are an organization that conducts most of your business remotely, check out our top team remote management tools that will help you engage your employees and grow your business.