Darwinbox Expert Review, Pricing, Alternatives - 2023
Contributing Experts
Darwinbox's performance management solution combines features like performance journals, 1:1 check-ins, continuous feedback, OKRs, performance reviews, and advanced analytics in a single platform to provide businesses with a comprehensive, 360-degree view of their employees.
- Darwinbox is a one-stop shop that provides various solutions to streamline every HR-related aspect of the employee lifecycle. From recruitment to payroll, engagement, performance management, rewards, and people analytics, Darwinbox helps HR teams keep up with the ever-evolving HR Tech space.
- The platform’s modules are offered over a scalable, pay-as-you-go model that makes it possible to customize and add different modules and solutions to the existing tech stack, as the organization grows.
- According to users, the Attendance and Payroll solutions of Darwinbox are well-designed, easy to use, and effective.
- While Darwinbox is designed to be a mobile-first tool, users have reported that the UI is clunky and outdated, and the application needs improvement in terms of speed.
- Darwinbox is not transparent with the pricing of their solutions.
- According to users, Darwinbox's self-serve support documentation isn’t easily accessible and the customer support team is slow to respond and resolve queries.
What's Inside
Darwinbox is a cloud-based, mobile-first, end-to-end global HCM platform used by over 700+ enterprises globally. With a philosophy of 'hire-to-retire', Darwinbox acts as a one-stop-shop of HR solutions to streamline every aspect of the employee lifecycle, right from recruitment to exit.
They broadly offer six different suites of services — HRMS, Talent Management, Workforce Management, Compensation, Remote Work, and Return to Work. These solutions include individual modules such as recruitment, engagement, rewards, time-and-attendance, onboarding, payroll, and core HR that can be integrated with each other to form a fully-functional and configurable system.
Companies like Starbucks, WeWork, and Domino’s Pizza use Darwinbox for talent acquisition, management, and retention, all while sunsetting several single-use tools, without the need to hire consultants or increase their HR headcount.
Small and medium-sized businesses with under 50 employees may not be able to use Darwinbox to its full potential.
HDFC Bank, Starbucks, WeWork, Domino’s Pizza, Tokopedia, Vedanta, and Swiggy
- Employee engagement: This solution includes an enterprise social network called Vibe, pulse surveys, polls, surveys, e-noticeboards, and custom groups for social interactions.
- People Analytics: Designed to be an all-in-one reporting engine, this module has process dashboards, strategic insights dashboards, custom dashboards, and AI-backed smart analytics.
- Recruitment: This is an end-to-end recruitment solution with features such as multi-channel sourcing tools, job board integrations, hiring workflows, integrated assessments, AI-powered scoring, and interview scheduling.
- Payroll: One of their top-rated modules, this includes functionalities like configurable pay-scale groups, pre-defined flexi benefits, configurable salary structures and payslips, automatic F&F settlement, continuous and real-time error validation, income tax declaration, and more.
- Performance Management: This solution offers features like goal planning, performance journaling, 1:1 check-ins, performance reviews, OKRs, continuous feedback, role-wise dashboards, succession planning, and more.
- Employee Rewards: Keeping employee experience and easy adoption in mind, this module offers configurable and personalized reward programs, integration with a redemption platform, and budget control.
Darwinbox also offers other HR solutions like org management, workflow management, employee helpdesk, time and attendance software, and employee onboarding.
Through Darwinbox Studio, their integration platform as a service, Darwinbox offers 2000+ pre-packaged integrations for various relevant touchpoints in the employee lifecycle. Some third-party applications they support include Kissflow, Oracle E-Business Suite, Workday, ADP, SAP HR, and Salesforce.
Darwinbox does not disclose their pricing upfront on their website. Custom pricing and a free trial are available upon request for a demo of their various products.
Darwinbox is best suited for large-scale businesses and enterprises with 500+ employees. In fact, over 50% of their customers are organizations with 1000-5000 employees.
- Revamped reporting framework for better compliance
- Native offerings: Skills Ontology, Helpdesk, Voice-bot, Chat-bot
- Integrations with MS Teams, Slack and WhatsApp
- AI-Based stack ranking
- Integrations platform to connect to any third-party app
Darwinbox’s team tailors the implementation process to each customer’s unique needs. Broadly, it is divided over 6 phases, covering inception (planning), elaboration (business process mapping and integration architecture), construction (staging configuration and testing), transition (product configuration and testing), production (launch), and post-go-live support (hyper care and ongoing support).
Customers can contact Darwinbox's customer support team through a central email or chat-based system managed by a global team of product specialists. They also have a Centre of Excellence (COE) team of functional experts to support faster query response and resolution.
Apart from this, every Darwinbox customer is tagged to an Account Manager that they can reach out to for any escalations, operational roadmap discussions, and more.
Founded in 2015, Darwinbox is a mobile-first, hire-to-retire global HCM platform with over 700+ customers, 2 million users, and a presence in over 90 countries. Backed by global investors like Salesforce Ventures, TVC, and Sequoia Capital, Darwinbox aims to help businesses design and deliver personalized experiences across the employee lifecycle.
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