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Remote work is getting more and more interest amongst People leaders as companies adapt to the COVID-19 outbreak. In order to offer the best possible advice on how companies can be successful with remote work, we sat down with Becca Van Nederynen of Help Scout.
Becca has been running People Ops at Help Scout as the company grew from 10 people to over 100. Help Scout is a fully distributed team that has evolved their playbook over the years to ensure a successful remote friendly culture.
What I found most interesting about our conversation is the underlying philosophies they’ve developed to hire and manage people. At a high level, remote work environments work very similarly to co-located offices. The major difference is that the friction caused by remote work means people have to be more intentional about asking for feedback, showing empathy, and communicating generally.
So in many ways the “best practices of remote teams” are really the best practices for any organization, just taken one step further. Remote work forces us to strive a little more to be great colleagues. The result is a strong culture that empowers employees.
Here are some of the tips we’ve gleaned from Becca. We hope they’re impactful as you look to make more of your team remote.
Next, let’s take a look at the remote team management tools the People Ops team at Help Scout uses to get work done:
Here are some other great resources on remote work: HBR, Bearer, Increment, and of course Help Scout.
Phil is the founder of SelectSoftware Reviews, a website dedicated to helping HR and Recruiting teams find and buy the right software through in-depth, expert advice. He has bought over $1 million worth of HR and Recruiting tools. Additionally, as of 2023, nearly 3 million HR professionals have relied on his advice to determine which business software they should buy.
Phil studied finance at New York University and started his career working in venture capital before getting his MBA from Harvard Business School. His in-depth understanding of the Saas landscape, especially HR Tech, stems from nearly a decade of researching and working with these tools as a computer programmer, user, and entrepreneur.
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