MYOB has been part of the Australian accounting software landscape long enough that its product reflects both the depth that builds over decades and some of the institutional friction that accumulates alongside it. 

For a business that wants one system to cover the full financial and payroll operation without assembling point solutions, MYOB delivers. Furthermore, it provides deployment flexibility –  offering both cloud-based products and desktop-enabled AccountRight plans. This means payroll processing is not dependent on connection stability, which matters for regional businesses in ways that cloud-only platforms cannot accommodate.

The payroll compliance automation is solid across the requirements Australian businesses face regularly. Tax, superannuation, leave accruals, STP Phase 2, online employee onboarding, automated super contributions, and Payday Super readiness all run within the standard workflow. Termination processing, including unused leave, redundancy entitlements, and tax treatment by termination reason, is handled automatically. Migration tools for businesses coming from Xero, QuickBooks, or Reckon reduce the switching friction.

Three limitations are worth naming though. Bonus payment tax calculations have been documented in customer feedback as a scenario requiring manual workarounds rather than automatic handling, which will matter to businesses paying irregular bonuses regularly.

Advanced reporting also hits a ceiling: consolidated financial statements and intercompany accounting require either manual workarounds or a move to a larger ERP.

Regarding support, long hold times, delayed ticket responses, difficulty reaching resolution on account issues, and continued billing after cancellation requests were submitted appear too frequently and too recently across independent reviews to be treated as outliers. We advise you to contact MYOB support with a realistic compliance question before signing up, not after, to see for yourself what the experience is actually like.