ICIMS is a giant in this space. Built for large companies with a global presence, ICIMS' Talent Cloud encompasses multiple solutions that will help you manage candidates throughout their lifecycle.
Ratings
Ease of Use
Best For
Key Differentiator
Price
Free Trial
PROS
- ICIMS is a powerful recruiting solution that can handle high volume hiring of up to 50,000 candidates.
- The platform is constantly evolving through developments and acquisitions, giving users more features.
- The reporting feature is robust and retrieves data accurately.
- ICIMS has a growing marketplace of over 300 integrations with third-party products.
CONS
- A significant number of users complained about the UI’s complexity and that it looks dated compared to other cloud-based recruiting products.
- Customer support is slow at times and only available through phone and by creating a support ticket online - no live chat support yet
- The platform packs an overwhelming amount of features yet still lacks some useful capabilities such as automated reference checking.
- No transparent pricing or free trials, and according to several users, the cost of implementation as well as integrations is high compared to other recruiting solutions.
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ICIMS Talent Cloud is a comprehensive talent management and acquisition platform designed for large companies and enterprises. It allows you to attract new candidates through customizable career sites, employee-generated testimonial views, and personalized email/text campaigns. iCIMS also allows you to promote existing employees through internal mobility programs. Once you receive applications, you can keep track of candidate profiles and manage them through customizable hiring workflows.
Besides processing the applications of active/interested candidates, ICIMS helps you to continuously engage passive candidates through their CRM. You can organize passive candidates in pipelines and deploy personalized multi-channel marketing campaigns to attract them. You can also enable candidates to sign up for alerts so that they’re automatically notified when a job that’s relevant to their skills is posted.
Leveraging the power of artificial intelligence and machine learning, ICIMS’ talent matching feature automatically brings up suitable candidates for your posted jobs. iCIMS also has a smart assistant that facilitates candidate self-service, qualification screening, and interview scheduling.
To see your hiring process through to the end, ICIMS now offers features for live and recorded interviews, language proficiency testing, offer management, and onboarding. If you’re a large company with frequent or volume hiring needs, ICIMS is worth checking out. It is robust, feature-rich, and constantly evolving to cover more functionality.
We use iCIMS reporting for a number of internal data-driven analytic statistics. We enjoy the ease with which email campaigns can be created and customized. iCIMS’ onboarding metrics are also easy-to-use.
iCIMS supports job requisition management and ensures compliance throughout the candidate life cycle. Having the ability to have templates to frequently asked questions saved and ready to use makes it easier/faster to talk to multiple people. The ability to schedule text campaigns is a bonus!
- The opt-out message after the 1st text helps weed out the people who are not interested.
- We like having visibility into the requisition and candidates who applied.
- iCIMS is easy to navigate.
- The onboarding process is quite thorough.
We have utilized iCIMS for the recruitment processes across the company for over a year, however I personally have used it for more than four years. Our recruiters and managers are using it to find new people who will join the company. iCIMS helps keep track of candidates, post new jobs, connect with potential candidates, perform assessments, send interview invites and track data relevant to DEI. We have integrated third-party vendors into iCIMS Talent Cloud to make our processes more efficient. iCIMS is a decent ATS for the price, however its support is lackluster and its implementation process is lengthy and time consuming.
- Exporting data to Excel is overly complicated.
- User notifications could be more noticeable.
- Not able to override or complete items if another admin neglects to do so causes a delay in the process.
- Configurability is challenging.
- Integrations are complicated.
- Support staff are not available/responsive as needed.
iCIMS offers great functionality but is not as customizable as other platforms. The offer management feature is a plus. There are some issues with social media and how data appears on these sites. Candidates report a good application experience.
Always consider any integrations and customizations unique to your organization. Realize that iCIMS is solely for talent acquisition and does not support other functions that might be needed. The candidate experience is tremendously important; ease of use and communication features are extremely important.
iCIMS has not changed much over time--they certainly update as needed, however it has been a fairly consistent ATS system that is a breeze to use.
Due to the advanced capabilities of its platform, iCIMS is able to accommodate organizations across industries and size.
I cannot think of any industry or organization nuance that iCIMS could not provide a quality product to.
iCIMS is something that I have been using on a day-to-day basis in my current organization. I have been mainly using it for recruiting purposes. Key workflows which I use daily are,
- Job Requisition and Posting: This workflow involves creating a new job requisition within iCIMS. The recruiter or hiring manager defines the job title, description, requirements, and other relevant details.
- Candidate Sourcing and Screening: iCIMS helps recruiters source candidates through various channels, such as job boards, employee referrals, and resume databases.
- Applicant Tracking: As candidates apply for the job, their information is collected and stored in iCIMS' centralized ATS. The platform tracks each candidate's progress throughout the hiring process, from initial application to final hiring decision.
- Interview Scheduling and Management: iCIMS offers tools for interview scheduling, allowing recruiters and hiring managers to coordinate interviews with candidates seamlessly.
User-Friendly Interface - iCIMS provides an intuitive and user-friendly interface, making it easy for recruiters to navigate through the system, post job openings, and manage candidate data efficiently.
Centralized Applicant Tracking System (ATS) - iCIMS offers a centralized ATS, where recruiters can store and manage all candidate-related information, including resumes, applications, interview notes, and communication history.
Scalability - iCIMS can cater to the needs of both medium businesses and large enterprises, offering scalability to accommodate changing recruitment requirements as the organization grows.
Our organization believes that iCIMS is a popular cloud-based talent acquisition software that helps organizations streamline their recruiting and hiring processes. The platform offers several benefits to both recruiters and candidates. They strongly are of the opinion that iCIMS streamlines the recruitment process, enhances candidate experience, and provides valuable insights for making data-driven hiring decisions. I have been using iCIMS for 2 months.
One of the cons is it's costly. There are many cheaper ATS available in the market than iCIMS. iCIMS can be relatively expensive, especially for small businesses or startups with limited budgets.
Customization Limitations- While iCIMS is customizable to some extent, certain advanced customization options may not be available or may require additional costs. Organizations with highly unique or complex recruitment processes might find it challenging to adapt the software fully to their specific needs.
While I haven't faced this personally but I have heard that iCIMS has limited offboarding features. While iCIMS primarily focuses on talent acquisition, it may have limited offboarding functionalities for managing the employee separation process.
I have used different ATSs, but the one thing which stands out for iCIMS is its user experience. Its user-friendly interface is designed to streamline the recruiting workflow and make it easier for recruiters and hiring managers to navigate the platform. Also, its customer support service is commendable. iCIMS provides customer support to assist users with any issues or questions they may encounter while using the platform.
When evaluating different ATS options, organizations should consider their specific needs, budget, and long-term recruitment goals to make an informed decision. It is essential to conduct thorough research, compare alternatives, and consider how well iCIMS aligns with the organization's recruitment and hiring processes before making a decision.
I haven’t used it long enough to comment on this.
iCIMS is best suited for large organizations.
I don't think it's the best fit for small/medium organizations.
We used iCIMS daily for tracking communication with applicants and posting roles on multiple job boards. The key workflows we used were for the hiring process, automating outreach, and onboarding.
- I enjoy the number of job boards available and integrations.
- I also like their reporting tools.
- I liked the company portal customization options.
We decided to switch to iCIMS for a more robust applicant tracking system. However, we only used it for a few months because the customer support was horrible and the system itself was very complex and not easy to use.
- I dislike the clunky, overwhelming design.
- I also do not recommend their customer support.
- The setup of workflows is also complicated and it is not common sense to find options on the platform.
I prefer other options as iCIMS is not user-friendly in my opinion.
The need for reporting tools. The customization options. The integrations.
It has not changed.
A large corporation.
A small organization
Workable
Workable
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Pinpoint
Gem
Gem
Greenhouse
Greenhouse
AvaHR
AvaHR
If you’re a small or medium-sized business with hiring needs that are few and far between, ICIMS isn’t the product for you. It was designed for larger companies and enterprises that hire over 500 employees a year.
ICIMS has over 4000 customers, including Ulta, Target, Microsoft, PwC, Uber, and UPS.
- Applicant Tracking: Source candidates from multiple channels, build your own talent pool, customize hiring workflows, and receive AI-powered candidate recommendations.
- Career sites: Create custom-branded career sites that showcase your company’s culture, enable alerts so candidates are notified when jobs that are relevant to them are posted, and allow candidates to reach out via a conversational AI chatbot.
- Candidate relationship management: Build talent pipelines and engage candidates through multi-channel marketing campaigns.
- Digital assistant: ICIMS’ AI-enabled digital assistant facilitates candidate self-service, qualification screening, and interview scheduling.
ICIMS also has capabilities for:
- Internal mobility program creation
- Personalized email and text campaigns
- Candidate texting
- Employee testimonial videos
- Offer management and onboarding
- Live and recorded video interviews
- Language proficiency assessments
- Reporting and analytics
- Mobile app
The pricing of ICIMS' plans isn't disclosed upfront. Contact a sales rep to get a custom quote.
ICIMS is best suited for enterprises and recruiting agencies with frequent hiring needs.
ICIMS does offer implementation services to help new customers get up and running as quickly and as efficiently as possible. They’ll first understand your recruitment challenges and needs, then develop a plan to address them and walk you through the system. Once all parties are in agreement, iCIMS’ team will begin setting up and fine-tuning your instance. All that’s left now is to conduct user acceptance testing, train your in-house staff, and officially go-live.
ICIMS has a Customer Community where users can get technical support, resources, release information, and more. For further help, customers can contact iCIMS’ support team by phone, or by creating an online case, which is iCIMS’ preferred method of communication.
ICIMS is a New Jersey-based cloud-based recruiting platform that offers solutions for applicant tracking, candidate relationship management, employer branding, and more.
ICIMS is a well-known leader in the HR tech space; they’ve spent the last 20+ years fine-tuning their offering to meet the constantly changing recruiting challenges and remain among the best providers. Today, Their platform is used by over 4,000 companies across different verticals, including 40% of the Fortune 100.
Company HQ
Holmdel, New Jersey, United States
Number of Employees
1200+
Year Founded
1999
Amount Raised
$92.6M
FAQ
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