Horizons is not the smoothest platform to use day to day, but from my evaluations, for teams that care more about cost control, responsive human support, and solid compliance than about UI or advanced workflows, it delivers dependable India EOR coverage at a very competitive price.

In my tech tests, Horizons handles the core employment requirements reliably. Localized contracts, EPF and ESI deductions, tax remittance, and benefits administration are all covered, and the team also supports less obvious needs like gratuity handling and appointment letter drafting. What stood out most was the human support. In user feedback and testing, dedicated account managers came up repeatedly as a strength, particularly during onboarding or when navigating unfamiliar local regulations in India. Responses were fast, and issues were generally resolved without excessive back-and-forth.

The minus points are mostly on the product side. Horizons doesn’t have the same level of tech polish as some newer platforms. The interface can feel clunky, and the split between systems like GMS and Horizons caused some confusion. I also came across reports of slower payroll handling for non-standard requests, including at least one delayed bonus payout tied to rigid cutoff dates. These aren’t constant problems, but they do show where process can outweigh flexibility.