1. The ability for candidates to submit their availability in an easy-to-understand calendar
2. Structured interviewing so that interviewers know exactly what questions to ask the candidates and what is important
3. Amazing customer support team that is able to answer any question you have
4. Google Report Connector
5. A trustworthy set of preferred integration partners
6. For out of the box scheduling functionality, it is better than most and easy to train people on

I've used Greenhouse for 3+ years and have enjoyed it tremendously. I'm answering the following based on my experience with Greenhouse at three different companies and helping several others build and configure their GH instances.

Greenhouse is a top-notch ATS for not only candidates but recruiting teams as well. It addresses many of the top pain points in the recruiting process that everyone complains about like a poor application process, difficult-to-understand scorecards, and terrible customer support. Additionally Greenhouse contributes immense thought leadership and helpful webinars across a broad swath of topics.

1. The reporting functionality, while good, isn't as good as it could be. To be effective, you either need to use an integration partner (like TalentWall, Eqtble, Ashby, Gem) or build your own tools (either using the Report Builder for Google Sheets or something more complex like Looker/Tableau). Reports are held by the user so you aren't able to share and make changes on someone else's report (which requires you to rebuild it)
2. Lack of headcount planning functionality or a portal. There is a struggle between when to use job openings and how to get their data
3. Admins can't configure certain aspects of users accounts in advance/ users are required to connect their own integrations
4. Lack of shared/connected interview plans concept so if you make a change in one plan and you need that change to be carried across to other roles, you have to manually do it.

Greenhouse is one of the best ATSs on the market. Even for the complaints people have about it (e.g., lack of automated scheduling, reporting being difficult), it is still one of the best for applying to an open role as a candidate, conducting interviews as an interviewer, and getting the support you need to fix back end and process issues as an admin. Plenty of other ATSs claim they do what Greenhouse does but they over promise and poorly deliver on the same experience (or just flat out try to copy and fail).

- What is the interviewing culture of your company?

- When do customers typically outgrow you, and where do they go next?

- Can I see a demo focused solely on integrations with our major existing systems (HRIS, Calendar, Email, Zoom, etc.)?

- How long will data migration take and what data will be lost?

- What supplemental tools will likely be required should we implement?

Greenhouse has continuously innovated to meet the needs of its users. They were one of the first to implement pronouns so that candidates could self-identify. They have continuously changed their reporting to make it more user-friendly and serviceable. The changes might not be immediate but when they make a change it never feels rushed or buggy.

All users and orgs of any size

• Greenhouse is user-friendly.
• Greenhouse customer service is exceptional.
• Greenhouse will custom-create lists for every step of the process.

Greenhouse was introduced to me in 2014 as an affordable startup option to compete with larger (HRIS) software. I have used and implemented this software with several clients over the years. Greenhouse has been especially effective in streamlining recruitment processes and training for new HR hires as its system has grown increasingly user-friendly. I have noticed a trend among my clients that companies that search for data-driven talent have an easier time using Greenhouse.

• I have occasionally experienced issues with bulk imports.
• Greenhouse sometimes does not pick up keywords.
• It takes time to understand the system.

Greenhouse has been a consistent and affordable option in comparison to ADP or Trinet. I enjoy the Greenhouse interface more overall.

Does your team have experience in training an HRIS system to be intuitive? Are you clear on your hiring expectations before investing in a system of this kind?

Greenhouse's customer service has evolved tremendously. I find that they are very efficient.

Tech-focused with a high talent pool.

• It's customizable.
• The scorecard system makes it easy to compare candidates.
• Integration is top-notch.

We used Greenhouse to manage our candidate pipeline. Candidate applications were pulled from job boards to Greenhouse. As candidates moved through the pipeline they would receive automated emails regarding the next steps. I used it for about 6 months. The company was looking for an ATS that integrated with LinkedIn Recruiter.

The pricing isn't so clear, it depends on the size of the company and hiring needs. I think it's great for really large companies but the cost is steep for smaller firms and organizations. It's also hard to figure out, not as easy to figure out as other ATS systems.

I think it's definitely hard to get used to compared to Cornerstone on Demand, Breezy HR or Compass. The data reporting is great but takes a lot of energy to get accurate reports.

People should consider their company size. They should definitely consider the budget because if you don't really need all the add-ons, it may not be worth it. It may also be wise to consider how tech-savvy your team of recruiters are.

Very large companies