ICIMS is a giant in this space. Built for large companies with a global presence, ICIMS' Talent Cloud encompasses multiple solutions that will help you manage candidates throughout their lifecycle.
Ratings
Ease of Use
Best For
Key Differentiator
Price
Free Trial
PROS
- ICIMS is a powerful recruiting solution that can handle high volume hiring of up to 50,000 candidates.
- The platform is constantly evolving through developments and acquisitions, giving users more features.
- The reporting feature is robust and retrieves data accurately.
- ICIMS has a growing marketplace of over 300 integrations with third-party products.
CONS
- A significant number of users complained about the UI’s complexity and that it looks dated compared to other cloud-based recruiting products.
- Customer support is slow at times and only available through phone and by creating a support ticket online - no live chat support yet
- The platform packs an overwhelming amount of features yet still lacks some useful capabilities such as automated reference checking.
- No transparent pricing or free trials, and according to several users, the cost of implementation as well as integrations is high compared to other recruiting solutions.
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ICIMS Talent Cloud is a comprehensive talent management and acquisition platform designed for large companies and enterprises. It allows you to attract new candidates through customizable career sites, employee-generated testimonial views, and personalized email/text campaigns. iCIMS also allows you to promote existing employees through internal mobility programs. Once you receive applications, you can keep track of candidate profiles and manage them through customizable hiring workflows.
Besides processing the applications of active/interested candidates, ICIMS helps you to continuously engage passive candidates through their CRM. You can organize passive candidates in pipelines and deploy personalized multi-channel marketing campaigns to attract them. You can also enable candidates to sign up for alerts so that they’re automatically notified when a job that’s relevant to their skills is posted.
Leveraging the power of artificial intelligence and machine learning, ICIMS’ talent matching feature automatically brings up suitable candidates for your posted jobs. iCIMS also has a smart assistant that facilitates candidate self-service, qualification screening, and interview scheduling.
To see your hiring process through to the end, ICIMS now offers features for live and recorded interviews, language proficiency testing, offer management, and onboarding. If you’re a large company with frequent or volume hiring needs, ICIMS is worth checking out. It is robust, feature-rich, and constantly evolving to cover more functionality.
The candidate tracking feature was the one I used most often. The ability to track applicants, collaborate with coworkers, and maintain communication without direct outreach was invaluable. Viewing the stage each candidate was in was another helpful feature.
Posting to job boards directly from iCIMS made recruiting more efficient. Finally, sending background checks directly from iCIMS made workflows smoother.
It can handle a large number of applicants and employees. The organization of the applicant stages was helpful for a larger team of recruiters. Job board posting directly from iCIMS saved time. Compliance tasks were easier to manage with iCIMS.
I used iCIMS for about nine months in a former role. The organization had been using it for years before and continued to use it after I left. From my understanding, the reason for choosing iCIMS was its ability to organize applicant data and communications at a high volume.
Overall, iCIMS was effective for sending large email blasts and was user-friendly. The compliance features were also very helpful.
Customization is somewhat difficult. The interface is the same for all users, with no ability to rearrange components. The cost is relatively high and may be unaffordable for mid-sized or smaller companies. Some candidates found the system difficult to use, leading to incomplete applications.
The compliance features are more in-depth than those of other solutions. Applicant tracking was easier with multiple hiring teams involved. While competitors work well for individual recruiters, iCIMS helped the entire team stay aligned. Texting applicants was simple, which many other platforms do not offer.
Company size is an important factor, especially if growth is expected. The hiring rate also matters; for companies hiring at a fast pace or high volume, iCIMS would be beneficial. Another consideration is the HR team's level of compliance knowledge. iCIMS can assist teams that may need additional support in this area.
AI has been integrated and now provides assistance with job postings.
iCIMS is a good fit for large companies that hire at a high volume.
iCIMS is not a good fit for smaller organizations that do not have many job openings or applicants to track.
iCIMS was our day-to-day lifeline. It was critical for candidate tracking, credentialing, business development, and back-end operations. These functions were essential to support our growth initiatives. iCIMS helped streamline multiple processes.
The platform supported us through the transition and remained reliable throughout each step.
- iCIMS allowed us to customize the platform based on our specific needs.
- We could configure features for designated functions.
- Having a dedicated super user to support our organization was highly beneficial.
At the time, we were looking to upgrade our existing platform. iCIMS offered multiple options that allowed us to enhance and customize the platform. It provided our organization with a strategic advantage, improving our speed-to-market delivery.
It also supported our production goals. Overall, it significantly contributed to our operational efficiency. iCIMS allowed us to achieve a 3-5x efficiency increase in different departments.
The first challenge with iCIMS is the pricing. Second is the ease of use and operation. Lastly, I have to take so many additional steps when pulling reports.
It is easily scalable for larger organizations.
Criteria should include the size of the organization, cost, and end-user usability. Additionally, it is essential to understand the scale of the location and the level of roll-out support.
There have been consistent enhancements aimed at improving the product.
iCIMS is a practical solution for most large organizations.
For smaller organizations, iCIMS may be too much.
This was a great recruiter workflow tool and also worked well for sourcers and the onboarding team. It was effective for tracking recruitment activity from application to offer. The sourcing team was able to run effective searches within the platform and check if someone else on the team was already reaching out to the same candidates, which helped eliminate duplicate messages.
I was not part of the onboarding team, but they were able to check what was still outstanding before a candidate's start date. Based on my personal experience, I primarily used it for recruiting workflows.
It offers a wide range of workflows and features. It was user-friendly. Customer support was great. Integrations were strong. It allowed clients limited access to iCIMS instead of full enterprise access.
iCIMS had a pretty good overall package. It wasn't just an ATS; it provided onboarding, video interviewing, and, if I remember correctly, texting via the system as well. There was also the capability to build candidate pipelines for current or future needs.
It included interview scheduling functions to avoid a lot of back and forth via Outlook. We were looking to eliminate many manual processes and consolidate into one ATS/HRIS. I used this for about two years.
It is slightly higher in cost. I find other ATS platforms to be less complex. It can be tricky to learn initially.
I would compare this as a silver medalist to SuccessFactors or Workday. It has excellent capabilities, but reporting is better on Workday, and SuccessFactors is more user-friendly. Of those three, I would always choose SuccessFactors; however, iCIMS is not a bad option.
Price depends on company headcount and number of users. Consider whether the organization will use this for HR and onboarding as well. There is a free trial, so it is worth trying for a larger organization.
The features for HR and compliance have evolved. Since they work with larger companies, they likely understand that organizations must stay compliant to avoid litigation or hefty fines.
iCIMS is definitely suitable for a large-scale company, particularly one looking to integrate an ATS with an HRIS.
iCIMS is too expensive for small businesses.
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If you’re a small or medium-sized business with hiring needs that are few and far between, ICIMS isn’t the product for you. It was designed for larger companies and enterprises that hire over 500 employees a year.
ICIMS has over 4000 customers, including Ulta, Target, Microsoft, PwC, Uber, and UPS.
- Applicant Tracking: Source candidates from multiple channels, build your own talent pool, customize hiring workflows, and receive AI-powered candidate recommendations.
- Career sites: Create custom-branded career sites that showcase your company’s culture, enable alerts so candidates are notified when jobs that are relevant to them are posted, and allow candidates to reach out via a conversational AI chatbot.
- Candidate relationship management: Build talent pipelines and engage candidates through multi-channel marketing campaigns.
- Digital assistant: ICIMS’ AI-enabled digital assistant facilitates candidate self-service, qualification screening, and interview scheduling.
ICIMS also has capabilities for:
- Internal mobility program creation
- Personalized email and text campaigns
- Candidate texting
- Employee testimonial videos
- Offer management and onboarding
- Live and recorded video interviews
- Language proficiency assessments
- Reporting and analytics
- Mobile app
The pricing of ICIMS' plans isn't disclosed upfront. Contact a sales rep to get a custom quote.
ICIMS is best suited for enterprises and recruiting agencies with frequent hiring needs.
ICIMS does offer implementation services to help new customers get up and running as quickly and as efficiently as possible. They’ll first understand your recruitment challenges and needs, then develop a plan to address them and walk you through the system. Once all parties are in agreement, iCIMS’ team will begin setting up and fine-tuning your instance. All that’s left now is to conduct user acceptance testing, train your in-house staff, and officially go-live.
ICIMS has a Customer Community where users can get technical support, resources, release information, and more. For further help, customers can contact iCIMS’ support team by phone, or by creating an online case, which is iCIMS’ preferred method of communication.
ICIMS is a New Jersey-based cloud-based recruiting platform that offers solutions for applicant tracking, candidate relationship management, employer branding, and more.
ICIMS is a well-known leader in the HR tech space; they’ve spent the last 20+ years fine-tuning their offering to meet the constantly changing recruiting challenges and remain among the best providers. Today, Their platform is used by over 4,000 companies across different verticals, including 40% of the Fortune 100.
Company HQ
Holmdel, New Jersey, United States
Number of Employees
1200+
Year Founded
1999
Amount Raised
$92.6M
FAQ
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