What makes Oyster special is its ability to serve as a platform in over 180 countries globally whereas many payroll and benefits platforms are limited to a handful of countries, making it ideal for global organizations and remote teams.
Ratings
Ease of Use
Best For
Key Differentiator
Price
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PROS
- Intuitive: The platform is easy to navigate and makes logical sense.
- competitively priced: The flat rate for employees and contractors makes cost comparisons simple, and is competitive in the market.
- Targeted for a remote workforce: Whether your employees are in one country or 100, Oyster can accommodate them accordingly, and this is a feature few platforms can boast.
CONS
- Slight delays in processing times for payments in the local currency are somewhat common.
- Immediate communication via phone support is not an option, but they do offer live support via Zoom when necessary.
- An initial security deposit is necessary to begin the engagement and is refundable.
- The platform lacks native time-tracking functionality and provides only an in-app tool for managing time off.
- If you’re looking to co-employ your employees and partially outsource HR responsibilities, Oyster isn’t for you. They are more akin to employer of record services (EOR) than a Professional Employer Organizations (PEO).
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Oyster is a human resources solution specifically designed with the remote workforce in mind. It enables leaders and HR teams to onboard contractors and employees, in almost any country on earth, manage payroll, and offer local health insurance, paid time off, and other perks, all on one platform.
Using the platform, you’ll be given guidance on the hiring process as well as relevant compliance information anywhere employees live. You can also benefit from Oyster’s EOR offering, which includes employee liability insurance, direction on employee privacy compliance, and intellectual property protection.
We like that Oyster’s pricing is transparent, which is remarkable in an industry that often saves sticker shock for demos/sales calls. Although custom pricing is available, pricing for contractor and employee services is fixed and published on their website which makes their service easy to compare to competitors. Oyster’s chatbot is also remarkably helpful when browsing their website, which can connect you to a sales representative when you are ready.
Since I worked between both teams, I spent 50% of my time using features aligned with TA's needs and the other 50% using features aligned with HR's needs. I worked full-time and used the platform daily, Monday through Friday. I assisted recruiters and talent acquisition partners in sourcing candidates to fill vacant roles across the company.
When I worked with the HR team, we used Oyster to hire employees, onboard contractors, transfer personnel between teams, and, if applicable, convert them to different job profiles. By conversion, I mean changing someone to a W2 employee after they had been hired as a 1099 contractor.
Personally, Oyster is one of the better platforms. I appreciate how it emphasizes the importance of compliance. Since we were a global company, Oyster's functions allowed us to stay compliant with city laws, state laws, and federal regulations. Its onboarding functions are excellent.
Onboarding can often become messy with global companies, but Oyster streamlined the process. When it came to customer support, we felt confident because their team was easy to contact and provided helpful tools and resources.
I was with my previous employer for a 9-month temporary contract. We used Oyster as a "catch-all" platform for Human Resources and Talent Acquisition. The platform allowed us to source, onboard, and maintain personnel records.
While I was on that contract, I worked between both teams, which gave me a good grasp of the platform's functions, and I enjoyed using it. From my understanding, they implemented Oyster shortly before I joined because of a company shift that required HR and TA to work more collaboratively.
I don’t have many cons, but there are a few. Their reporting functions are not the best; for a platform that is so advanced, the reporting features are basic and require more manual work.
Additionally, the reliance on third-party services, which many companies use, can sometimes cause issues. When working with third-party vendors, processes can become messy and more time-consuming than necessary.
I have worked with similar tools in the past, and I can confidently say that I prefer Oyster. The platform operates efficiently and simplifies tasks for HR and TA functions. Its features are user-friendly and make our roles easier.
Companies and teams should assess whether they truly need this type of platform—just because it offers a lot doesn’t mean it’s the right fit for everyone. Since it is somewhat expensive, I would advise teams to carefully evaluate their needs before committing to a platform like Oyster.
Oyster did not change significantly during my time using it. It remained consistent throughout my contract role. However, due to the platform’s modern features and design, I felt it didn’t require much change.
Oyster is well-suited for HR and TA teams with 20+ members, especially companies that operate globally.
I don’t think it’s ideal for small, local companies. For smaller organizations, the platform might be excessive for their needs.
I use Oyster monthly. We hire on a month-to-month basis. It is used to align my company's practices with the entire office team when hiring. Having information on salary requirements for other areas of the world is a tool used almost every time. My team also uses it for the cost calculator when considering hiring an applicant. Having the compliance tools offered is a standout feature of this program.
I like the compliance laws offered between countries. The platform setup is easy to navigate. Oyster has great tools for new employees to learn how to use the software. Hiring remote workers anywhere in the world is a wonderful tool.
We spent a lot of time hiring employees outside of the USA and had to contact our law team to ensure laws from every country were being handled correctly. We were using three different programs that were time-consuming and hard to teach new staff members to use. We purchased Oyster to streamline our processes onto one platform. As a large company that hires worldwide, Oyster allowed us to set up employee information efficiently. An easy onboarding and hiring process was a key reason for purchasing this program.
Customer service can be complex sometimes. Getting an agent is time-consuming. The initial onboarding emails can be confusing at times. The rising cost is a con as well.
Having used a few programs, I can say that Oyster's laws and requirements are easily accessible, which is a step up from competitors. I prefer this program over a few different ones I have used.
They need to consider what their onboarding process consists of and if the program is a good fit. They also need to consider what compliances they have versus other countries' requirements. I feel that a prospective purchaser needs to meet with the sales team to ensure Oyster will be a successful tool.
Oyster has improved the smoothness of learning the program. They have also kept up with day-to-day changes in laws and requirements.
Oyster can be great for large companies that hire globally.
Oyster is not useful for small or mid-size companies that hire within their country.
As an HR consultant, I used Oyster HR to manage several key workflows for our organization. Primarily, I utilized the platform to handle the end-to-end hiring process for our international employees, from posting job openings to onboarding new hires. Oyster simplified compliance and guaranteed that all our contracts and employment practices followed local labor law regulations, which was brilliant and would have been too complicated for us to manage. I also oversaw payroll management, ensuring that all our remote employees were paid accurately and on time, and handled complaints and inquiries. Additionally, the platform helped us administer localized benefits. Oyster streamlined many of our HR processes.
The interface was intuitive, so even employees who were not tech-savvy could use it. There is a built-in time zone coordination feature, which is perfect for international team alignment. It made scheduling easy. Customer service was exemplary. I think they probably had 24/7 people on call because we never had to wait "till tomorrow" for a reply.
We set up an account with Oyster about four years ago and used it for about two years. We were expanding rapidly and needed a workforce from countries with lower salary rates to be more economically efficient. We did not want to go through the hassle of setting up entities in different countries, and our HR team did not feel confident we could do it in-house and remain compliant. So, we outsourced this service. The platform's ability to handle international payroll has been a game changer.
Cost. We dropped it because of the cost; it simply made no sense for us to use such a pricey platform. If the company had been developing as fast as we hoped, we might have stayed with them, but not under the circumstances we had. There were also some limitations with the integrations, and we could not lose some of the other platforms we were using for other aspects of people management. I also would have liked to see more customization; the system was rather robust and did not allow finesse.
Oyster stood out from its competitors mainly because of its top-notch compliance management across countries, which was a game changer for us. Many other tools don't cover this as thoroughly. I also found Oyster's interface incredibly user-friendly, which isn't something I can say about all the HR platforms I've tried—some of them feel like navigating a spaceship. One special thing I really appreciated is how it helps with time zone coordination; it's a small detail, but it makes scheduling across a global team much easier.
Other than the compliance aspect, look for a user-friendly interface that makes daily operations smooth and straightforward. It is important to evaluate the integration capabilities with your existing HR systems to avoid tech compatibility issues. Lastly, consider the quality of customer support, as having reliable, real-time assistance can save you a lot of trouble down the line and is a reason clients would walk away.
Initially, Oyster was mainly about helping companies hire and stay compliant with local laws globally. Over time, they added stronger payroll management features, making it easier to pay employees accurately and on time, which goes hand in hand with the first service. They also kept working on the interface and the integrations.
Oyster is perfect for companies that want to hire talent from all over the world without getting bogged down by local labor laws and payroll hassles. It is ideal for startups looking to grow quickly and mid-sized businesses expanding their global footprint.
Oyster might not be the best fit for very small businesses or startups with tight budgets that don't plan to hire internationally. If your organization primarily hires locally and doesn’t need to navigate different countries' labor laws, Oyster may be overkill.
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If you would prefer your business to remain the employer of record for all hires, this platform is likely not a great fit for you (our article on the difference between EORs and PEOs has more information). Additionally, if the majority of your employees are located in one country, you won’t experience the full benefit of Oyster so you can do without it.
Quora, Wagestream, Impala, and Grover are some of the companies on Oyster’s long list of customers.
- Compliant global hiring: Oyster takes responsibility for ensuring local compliance with new hires in each location they serve.
- Onboarding: The onboarding process is automated and you can have the Oyster team assist you in it.
- Automated, multi-currency payroll: Oyster can be configured to pay your employees in their local currency, on a certain delivery schedule.
- Benefits administration: Oyster sources local benefit plans for employees in each of your locations.
- Time off management: Employees can request time off on their own through the portal, reducing the admin work your HR team otherwise needs to do.
- Employee document management: The platform offers storage for onboarding documents, employee counseling, and the ability to access and store pay information.
- Automated expense reimbursement: Employees can submit requests for reimbursement through the platform and approvals happen remotely.
- Contractor conversion: You can convert contractors to employees using the platform quite easily, without having to reenter information a second time.
Oyster integrates with many of the tools your business already uses, including Xerox, QuickBooks Online, Bamboo HR, Bob, and Greenhouse, and the list is always growing. If a product you depend on isn’t listed, you can reach out to the Oyster team using their handy chat feature and a sales representative will assist you.
Oyster pricing starts at $29 per month for each contractor, and between $499-$699 per month for each employee (price per employee depends on the selected country). If your business is looking to scale quickly, custom pricing is also available.
Businesses whose employees either reside in or often move to different countries, as well as businesses looking to hire globally would get the most from Oyster.
Oyster's list of countries they service has been growing since we've been aware of the tool. Further, they're integration options have gotten more varied over time. Recent additions include Greenhouse, BambooHR, HiBob, Workday, and numerous other HR and business tools.
Oyster’s team will assist you in implementation, which will include the migration of employee, benefit, payroll, and administrative information into the Oyster system.
Oyster has a support chat function on the main page for any sales-related questions. While they don't do phone support due to the distributed nature of their organization, they do offer Zoom calls for live assistance. They also offer onboarding support, and will work with you to ensure you get on successfully, especially when hiring new employees.
Founded in 2019, Oyster is an HR software vendor that helps companies expand their workforce beyond local borders, particularly from emerging markets. As an organization, Oyster practices what they preach; their staff is made up of a remote workforce with 25% of corporate employees in emerging business markets and a goal to increase that number to 30% by the end of 2024. The company has a robust annual impact report and plan stemming from its mission to support emerging business regions and their employees. Among their goals is to add 15 employees per week to the global roster and to continuously support its clients in hiring within emerging business markets.
Company HQ
Wilmington, Delaware
Number of Employees
Approximately 500
Year Founded
2019
Amount Raised
In 2022, Oyster announced its $150 million series C, and has a current valuation of 1 billion dollars.
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