Jira Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
March 15, 2021

Jira Service Management was created by Atlassian, meaning you'll have access to thousands of its integrations. Therefore, Jira can fit snugly in any tech stack.

What's Inside

Jira Service Desk Review

Created by Atlassian, Jira Service Management is a collaborative IT service management (ITSM) solution that enables your support team to create multiple projects to track and handle customer support requests and incidents.

Jira Service Desk Customers

Dominos, Square, Puppet, Twitter, Airbnb, Square, Sotheby’s, The Telegraph.

Jira Service Desk Stats

Jira Service Desk Resources

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Key Jira Service Desk Features

  • Shared inbox
  • Request management
  • Incident management
  • Change management
  • Asset management
  • Configuration management
  • Knowledge management
  • Mobile access

Jira Service Desk Implementation

Jira Service Management is cloud-based which makes it fairly easy to implement. To get started, head to Jira Service Management’s page and click the Get it free button. This will take you to a page where you can create an account and start using the platform.

Jira Service Desk Customer Success

Jira has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

Jira Service Desk Key Integrations

Jira integrates seamlessly with Confluence, Atlassian’s own knowledge management solution where you can keep help articles and documentation for both your customers and agents to access 24/7. Besides that, there are also over 1,000 trusted 3rd party tools on Atlassian’s Marketplace that Jira can integrate with.

What to be aware of

Jira Service Desk Pricing

Jira Service Management offers a three-tiered pricing structure with its Free, Standard, and Premium plans. The Free plan offers access to a good number of the platform’s features and is capped at three agent accounts. The Standard and Premium plans start at $10 and $40 per agent per month and can be trialed for up to 7 days for free. Visiting Jira Service Management’s pricing page for more information.

Jira Service Desk Alternatives

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Best known support software


Highly customizable

Zoho Desk

Great affordable option


Customer journey features

Jira Service Desk

Big integration marketplace


Free of charge


Wide feature set


Set up in seconds


Affordable and easy to use


Scalable support solution