Jira Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
May 27, 2021

We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page. Learn more

You can questions about this tool in our free HR Tech Buyers Community.

Jira Service Management was created by Atlassian, meaning you'll have access to thousands of its integrations. Therefore, Jira can fit snugly in any tech stack.

What's Inside

Jira Service Desk Review

Created by Atlassian, Jira Service Management is a collaborative IT service management (ITSM) solution that enables your support team to create multiple projects to track and handle customer support requests and incidents.

Jira Service Desk Customers

Dominos, Square, Puppet, Twitter, Airbnb, Square, Sotheby’s, The Telegraph.

Jira Service Desk Resources

No items found.

Buying HR Software? Here's some quick advice

Key Jira Service Desk Features

  • Shared inbox
  • Request management
  • Incident management
  • Change management
  • Asset management
  • Configuration management
  • Knowledge management
  • Mobile access

Jira Service Desk Implementation

Jira Service Management is cloud-based which makes it fairly easy to implement. To get started, head to Jira Service Management’s page and click the Get it free button. This will take you to a page where you can create an account and start using the platform.

Jira Service Desk Customer Success

Jira has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

Jira Service Desk Key Integrations

Jira integrates seamlessly with Confluence, Atlassian’s own knowledge management solution where you can keep help articles and documentation for both your customers and agents to access 24/7. Besides that, there are also over 1,000 trusted 3rd party tools on Atlassian’s Marketplace that Jira can integrate with.

What to be aware of

Jira Service Desk Pricing

Jira Service Management offers a three-tiered pricing structure with its Free, Standard, and Premium plans. The Free plan offers access to a good number of the platform’s features and is capped at three agent accounts. The Standard and Premium plans start at $10 and $40 per agent per month and can be trialed for up to 7 days for free. Visiting Jira Service Management’s pricing page for more information.

» Save Money: Check out our resource on how to save money when buying HR tools

Jira Service Desk Alternatives


Scalable support solution


A user-friendly ITSM


Affordable and easy to use

Zoho Desk

Great affordable option


Wide feature set


Best known support software


Customer journey features

ServiceDesk Plus

Full-stack ITSM suite


Highly customizable


Free of charge

Jira Service Desk

Big integration marketplace


Set up in seconds