Reward Gateway Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
April 2, 2021

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Reward Gateway is an employee engagement platform (SmartHub) that combines employee recognition, surveys, communication, discounts (instant vouchers and cashback offers), and analytics in a single solution.

What's Inside

Reward Gateway Review

With over 1,800 customers and over 5 million users, Reward Gateway is a leader in the rewards and recognition space. Their solution is built on an engaging peer to peer recognition platform that allows colleagues to recognize one another and turn that recognition into perks and rewards.

Reward Gateway Customers

Samsung, Orbis, KPMG, Five Star Bank

Reward Gateway Stats

  • Active since 2006, 5 million employees reached so far
  • Trusted by more than 1,800 companies 
  • NPS Score of 60

Reward Gateway Resources

Buying HR Software? Here's some quick advice

Key Reward Gateway Features

  • Employee recognition: Individual goal-setting, peer-to-peer and manager-to-peer recognition, and social recognition
  • Employee surveys: Employee NPS, Custom survey builder, and survey templates
  • Employee communications: An internal communications system includes customized blogs, unlimited pages, auto-schedule functionality and segmenting tools as well as a branded employee engagement app
  • Employee discounts: In-store and online instant vouchers, high discount rates to hundreds of retailers, and generous cashback offers
  • Employee wellbeing: A hub for wellness programs, content and goals
  • Engagement analytics: Dynamic data, live views, and detailed insights
  • Activity tracking: Rewards points, rewards catalog, nominations, ecards, & mention management
  • Also: Android and iOS mobile app (SmartSpending)

Reward Gateway Implementation

The team at Reward Gateway provides a complete design service for their employee engagement solutions. Times will vary depending on your particular needs.

Reward Gateway Customer Success

  • Help Center: Reward Gateway Client Academy
  • Success Portal
  • Contact support is done through an online form

Reward Gateway Key Integrations

  • Human Resource Information System (HRIS) & Directory: Workday, Microsoft Azure, Ping Identity, BambooHR, SCIM, & more. 
  • Chat & Collaboration Software: Slack, Microsoft Teams, Yammer. 
  • Custom Tools: REST API & SCIM API.

What to be aware of

Regular plans (not the SMB version) tend to include an account manager that will walk you through implementation to make sure you make the best use of the tools. The manager will also produce reports for you regularly.

Reward Gateway Pricing

  • You can choose to purchase solutions separately, like only the employee recognition and surveys modules, for instance, or go for the full employee engagement platform. 
  • If you happen to be in the United Kingdom or Australia, they also offer a “Reward Gateway for Small Business” version which is £6 per employee per month, with no lock-in contract.
  • The price is not revealed publicly, which means you would get a custom quote depending on your business size and needs.
» Save Money: Check out our resource on how to save money when buying HR tools

Reward Gateway Alternatives

Kazoo

Great for companies that want engagement and performance

Bonusly

Best rewards platform for peer to peer recognition

Motivosity

Best recognition software with employee engagement

Reward Gateway

Also leading employee engagement vendor

Assembly

Great Employee Recognition Software For Smaller Companies

Workvivo

Enterprise Social Network

Bucketlist

Interesting rewards selection

AwardCo

Most selection of employee rewards

Preciate

Recognition tied to core values

Blueboard

A free recognition software offering

Snappy

Best rewards for easy setup

Guusto

Free employee recognition program

Kudos

Great for matching company values to rewards

Gifted

Great self serve recognition platform