Introduction
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Spring Health uses their proprietary, clinically-validated technology called Precision Mental Healthcare to match each person to the right care for them, whether that's simple self-help exercises, behavioral coaching, therapy, medication, or even rehab.
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PROS
- Spring Health uses data-driven insights and machine learning models to create a personalized mental healthcare plan for every individual
- Spring Health provides every member with a Care Navigator who walks you through your healthcare plan, answers any questions, helps you schedule your therapy sessions, and acts as a guide in your mental wellness journey.
- Now supports over 20 languages.
CONS
- You cannot access Spring Health’s services unless your employer has paid for them.
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Spring Health is a mental healthcare platform that provides members quick and easy access to a range of mental health solutions irrespective of where they lie on the spectrum.
To get started, all users must complete a clinically-validated mental health assessment and provide information such as their age, gender, sexual orientation, ethnicity, profession, symptoms, family history, etc. Spring Health's Precision Mental Healthcare technology will then screen them for 10+ mental health conditions and use Machine Learning models to compare the input data against the thousands of data points available in their system. Once this process is completed, you will be assigned a personalized care plan.
Every individual's care plan may include one or more of the following: resources for self-guided care, quick mental exercises based on CBT techniques, behavioral coaching, therapy sessions, self-guided therapy, and medication. You will also be assigned a Care Navigator who is responsible for providing support in whatever way possible throughout your journey to better mental health.
According to research conducted by Spring Health, this approach means 2x higher recovery rates and 8 weeks faster recovery as compared to traditional mental healthcare.
What’s nice to note about Spring Health is that they have a great network of licensed therapists and mental health practitioners who go through a rigorous 7-step vetting process before being onboarded.
We used Spring Health as an extension of our health benefits, providing it to employees who expressed mental health concerns. It made therapy more accessible, allowing employees to get ongoing or single-session therapy.
Spring Health connected users with a care coordinator to match them with suitable therapists, though employees could also search the database themselves. Their matching process was generally effective, and if a match didn't work, they would promptly find a new one. As an HR professional, I could see usage data without violating HIPAA laws.
It made therapy more accessible, with over 20% of employees using the platform in the first year. Spring Health focused on therapy, ensuring no one felt excluded from accessing care. Their employees and support teams were helpful in getting us up and running quickly.
We shifted from fully-insured to level-funded insurance, which allowed us to see more detailed benefits data, revealing a significant number of employees using medication for mental health conditions like depression and anxiety.
Recognizing the difficulty in finding mental health services through traditional health insurance, we sought a solution to better support our employees. Spring Health's team impressed us with their supportive approach and focus on mental health.
We used the tool for two years until our company was acquired and we had to switch to the new company's platform.
Being focused only on therapy can be limiting, as sometimes employees want broader support. Sorting therapists by intersectional identifiers, such as finding a female person of color, was challenging at the time. In certain areas of the US, it was harder to find available therapists.
Spring Health specializes in therapy and provides strong access to therapists, unlike other tools that may also include coaches. It functions as a superior version of an Employee Assistance Program (EAP).
Consider the costs associated with depression and anxiety and how much productivity is lost. Can a tool like this offset some of those costs? Will this tool provide services that are sometimes expected from managers and HR, who are not licensed therapists? Will access to therapy increase employee engagement? Do competitors offer similar benefits or perks?
They have grown their network of therapists and started working with insurance. It's great to see them becoming more common as a benefit.
Spring Health can be a great fit for any organization looking to support their employees, especially in current times.
Spring Health’s cost might be prohibitive for smaller organizations.
You cannot use Spring Health unless your employer has paid for it.
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- Self-help resources
- Exercises based on Cognitive Behavioral Therapy (CBT) techniques to help with anxiety, burnout, mindfulness, and more.
- Medication management
- Therapy sessions with licensed therapists
- 1:1 behavioral coaching sessions
- Self-guided therapy
- Critical incident and immediate crisis support
- 70+ readymade training sessions on topics like management, leadership, diversity, and more.
Spring Health integrates with your existing benefits ecosystem to provide a 360-degree approach to employee experience.
For employees, the first 10 sessions every calendar year are free. After that, they will have to pay out of pocket, or in some cases, their insurance covers the costs. For employer costs, contact Spring Health and talk to your benefits administrator.
Spring Health is suitable for any organization that is looking for an EAP that provides holistic, clinically validated mental healthcare.
Once your employer signs up for Spring Health's EAP, implementation is easy. Just log in on Spring Health's website, and enter your work email and phone number. You can also sign up using Spring Health's mobile app. You'll then have to take a clinically validated self-assessment so their proprietary technology can understand what you're looking for. Based on your responses, a mental healthcare plan will be created.
If you have any questions about the care that Spring Health provides, you can contact their customer support team via phone or email. They also have Care Navigators, who guide members through their various offerings and provide them with emotional support.
Spring Health was founded in May 2016, at the peak of spring. The name "Spring Health" symbolizes the season of spring that brings newness and change with it. The company was established by April Koh and Adam Chekroud with the intention of wanting to remove the guesswork out of mental healthcare and replace it with data-driven insights.
Company HQ
New York City, United States
Number of Employees
500+
Year Founded
2016
Amount Raised
Spring Health has raised $295.5 million over 7 funding rounds. Their latest was a Venture round in March 2022.
