Sharply focused on the performance management software niche, PerformYard provides software tools that allow their customers to build out a performance management strategy that fit's their organization.
We first came across PerformYard in Spring 2022. Apart from the sleek design of the tool and the richness of its performance management-oriented features, we were struck by the philosophy behind the product.
Said philosophy revolves around three concepts: flexibility, ease of use, and a personal touch.
Let’s start with flexibility. From the get-go, PerformYard has been all about performance review. It’s not a product that started with other categories in HR tech and then started offering a performance management tool because it made sense. Rather, they started on this niche and had strived to perfect it through the years.
By perfecting it, they mean creating a tool that can accommodate a wide range of approaches to performance management. It’s not about a single style or strategy of this business practice, but whatever mix an organization happens to have that is working for them; or what they’re keen on trying next.
Whether you use annual reviews, continuous feedback, or monthly check-ins, the folks at PerformYard think you shouldn’t be constrained by software when taking this process digital. Their platform can accommodate all sorts of performance management strategies and they are frequently putting out new features with the help of their client’s feedback.
Naturally, that is where the ease of use comes in. Although every customer gets a dedicated customer success manager who’ll provide training on an ongoing basis, the system is fairly easy to navigate and figure out on your own.
You’d start by setting up profiles and then creating performance tracking channels like mid-year reviews, monthly goal check-ins, anniversary-date 360s, and surveys, and tie them to company, team, or individual goals. Once the system is up and running, supervisors and managers can view and access performance data on each employee’s page.
By the same token, employees can upload documents, fill out forms and surveys, and even have 1:1 chats with their managers or request an on-the-post check-in. This exemplifies the third concept behind PerformYard’s philosophy; keeping the human touch on your newly-digitized performance management program.
The platform is designed for the employee experience to be highly focused on the feedback and interactions between employees and managers. For example, employees can have private chats with managers; a feature that’s aimed at approaching the conversations that could happen in person.
Managers get automatically generated dashboards to make it clearer to approach all this information, like the organizational chart/directory. Depending on their permissions, managers can also look into the reviews within their hierarchy and communicate with each other about a particular survey or employee, for example.
PerformYard is completely web-based, mobile-optimized, and quite customizable (all the forms and surveys are tweakable, for instance).
Companies with a large percentage of deskless workers who likely don’t use a computer for work would not be a great fit for PerformYard. Also, since the tool is available only in English and oriented towards the North American market, companies outside of that geographic area would have to be willing to adapt to the tool and team.
Most of PerformYard’s customers are SMBs from the US that you may or may not have heard of depending on where you live. In some cases, they could be a local business that you know or that even your friends or family work at or do business with. As for well-known names, Amnesty International happen to be happy users.
PerformYard also has boasts:
As the best Performance Management software should, PerformYard integrates with a good variety of HR and business software. Some noteworthy cases follow:
PerformYard’s pricing is done on a per-employee per-seat basis. This price would range between $4-8 USD per employee per month, depending on the total number of seats you need.
PerformYard typically works best at organizations with between 30 to 2,000 employees. Their system is used in all kinds of industries, but it’s definitely more oriented towards desk-based businesses in the United States.
Onboarding and customer service are one of the things that PerformYard is very well-known for. Upon signing up, every customer gets a dedicated customer success manager that will manage implementation. Once that’s done, the same manager will be responsible for providing training in ongoing cycles, in most cases.
Going a bit further into the Customer Success approach at PerformYard, our research and interview with them showed us that they’re quite serious and energetic about having the best support in the industry.
The dedicated success manager develops a 1:1 relationship with you as the customer, providing live employee training and phone support, whether it's before you launch the first review cycle or by the time the end of the year surveys need to be sent.
PerformYard began in late 2013. The company was founded by Ben Hastings (current CEO) and Jon Malpass (current SVP of Product/Operations). From day one, their focus has been completely towards performance management, since they noticed that few tools in the space were exclusively devoted to PM. Most available tech was offered as side features within a larger Core HR system.
So, since the beginning, PerformYard has strived to make sure every small business that picks the tool can meet their entire PM needs within, instead of having to adapt to it. This ethos has stayed with the company all along and has allowed them to keep growing consistently year after year.