Lattice offers a suite of performance management and engagement tools to drive productivity and improve company cultures. Besides the expected features of performance reviews, surveys, 1:1s, etc, Lattice can help incentivize top performers by linking their performance with compensation.
Ratings
Ease of Use
Best For
Key Differentiator
Price
Free Trial
PROS
- Lattice allows managers to record their 1:1 meetings with employees in real time. That way, both parties can go back later and revisit what was discussed during the meeting – as well as make sure nothing gets lost in translation!
- The platform has a host of tools supporting employee development and performance-based compensation setting, which isn’t common for the average performance management product.
- Review templates and survey questions are among several things that can be customized to ensure you’re getting relevant data.
CONS
- Starting at $11 per person per month, Lattice’s pricing is on the expensive side compared to competitors.
- The platform is feature-rich, which is great but also means that it takes some time for the average user to get acclimated with it.
- The available selection of third-party integrations is rather limited, with a few users complaining that their HRIS isn’t covered. That said, Lattice does have an open API that allows users to plug-in other third party tools.
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Lattice is an employee performance management and engagement platform that’s best suited for medium and large-sized companies. Agencies, technology services companies, bank and credit unions, and life science companies can use Lattice to manage employee performance, OKRs and goals, employee engagement, analysis, and more.
For starters, Lattice provides tools for you to manage and analyze individual and team performance. These tools include 360-degree and project-based reviews, 1:1 meetings, continuous feedback and public recognition. Employees can get feedback from their managers as well as give managers feedback.
With Lattice, you can link employee performance data with compensation which has several benefits, including recognizing high performers, motivating other team members to be top performers too and driving retention rates.
Working hand in hand with the performance management module is Lattice’s OKR and Goals module. Through it, you can set and track goals at the individual, team, department and company level to ensure utmost alignment.
Lattice also offers pulse surveys, onboarding and exit surveys, as well as eNPS surveys, which provide real-time data that can be used to develop collaborative action plans for improvement.
Employee development is another thing emphasized through the platform. With competency matrices, individual development plans, career tracks, and more 1:1s. employees can see their role expectations, potential paths to advancement and formulate short-term and long-term career goals.
Finally, Lattice allows you to appreciate top performers with rewards – all of which can be automated through the platform’s workflows.
We typically use Lattice once a year for annual reviews. There are other components to Lattice but we haven’t utilized them. It has been hard to get managers on board. And we are also a small company. But with reviews for employees it is very easy to use
The ease of submission and completing review forms is A+. The ease of onboarding the software was great. There really are great elements to it but it isn’t utilized enough with my company at this time. Adding and removing employees is also very simple
It’s been about two years since we bought Lattice. I shopped around and had a demo with them. We needed a way to streamline annual reviews and found this to be the best at the time. It has helped for a quick review process but I have been asked to shop around again. Not sure what will happen moving forward.
Wish there was a cheaper option for just reviews and not all the add ons. As well as the ability to pause membership or maybe only have it be monthly and not annually. We don’t need it all year but understand that is not a great business model for them
I have not used others but we needed something that would incorporate many companies into one where there was crossover of management and employees
How useful it will be. Who will be using it and if it will be utilized to its full potential
I have not experienced many changes for the use case that we use it for
One that has strong management eager to grow and develop their employees
A very large organization but get overwhelmed by the interface and use of it.
I use Lattice multiple times a week. It is used weekly to complete 1:1's with direct reports. It also allows me to do weekly monitoring of managers' usage for completion of 1:1's on a consistent basis. This allows me to report back to leadership and ensure we are consistent. Throughout the year we use it for 90-day reviews for new hires as well as annual reviews.
I like that this tool is user-friendly and allows us to monitor performance management and a view into the consistency of managers. I also like that I can create customized templates for various review cycles at different levels of the organization. Rather than sending multiple review cycles, I can assign people to different templates under one review cycle. This makes it very convenient.
Before Lattice, we did not have a structured Performance platform across the board for our organization. We did not have a way to monitor that managers were completing 1:1’s with their staff or properly completing 90-day and annual performance reviews. We have now been using Lattice since January 2021 and it has been great.
One of my biggest frustrations was not being able to get a live person on the phone. They have since allowed representatives to send links for Zoom calls as part of that solution. Also, within the review cycle the peer, self, and upwards reviews are grouped together, it would be great to initiate them staggered. I will say that when you give feedback they will try to find a way to add a feature. Hopefully, this one will be added soon.
User friendly
When thinking about a performance management tool, think about the needs of your company. What challenges or gaps are you trying to fill? Will you need a live agent/a direct representative or can you navigate with chat support? Look at what you are currently doing and what you want to work on better.
In the past few years, they have made changes to the platform. When we started using Lattice, it was only a chat feature when you needed assistance. Now, if they see you need more help they will ask you to join a Zoom and further assist you. In addition, I can now allow managers to have a downward view into 1:1 so they can monitor their direct reports directly to ensure 1:1’s are being completed.
This tool can be useful for any company that's looking to have better performance management across their organization.
This would not be good for anyone who needs constant immediate over the phone direct assistance. It will also be challenging to anyone that’s not open to change. You have to be willing to see how you can make it work for you because it’s not one size fits all.
As a Recruiting team, we leveraged Lattice to create candidate surveys that gave us actionable insights. This meant the RecOps team worked closely with Recruiting and Business leadership to identify areas they wanted to measure. We then built these into the surveys and used the results to redesign our interview process and measure our NPS score. The integration with our ATS made that easy as well.
- Data/Reporting
- Integrations
- Customer support team
- Webinars/thought leadership
Our organization chose to buy Lattice for a few reasons. At the time, they were one of the few companies offering a people management platform at an enterprise level that had been shown to deliver results. Additionally, they provided customization and data through their engagement surveys that helped make a difference at a company level. We also were able to connect it with our ATS for better candidate engagement surveys.
I can't recall anything that we disliked when we were using Lattice. I think the initial setup of integrating it with our ATS and then permissioning to be able to see results was difficult but that wasn't necessarily a Lattice issue as much as an internal controls one.
Lattice competed very strongly with WorkdayHCM and CultureAmp. I generally preferred Lattice and CultureAmp equally though I like the webinars and thought-leadership that Lattice puts out a lot, so that is where I might give it the edge.
- Integrations
- Overall usage
- Ease of use
- Ability to share/collaborate on with the information
- Cost per user or survey
When I was first introduced to Lattice, it seemed everyone talked about the survey capabilities. Since though I've seen it discussed more for the analytics and internal mobility elements. Given how the world has changed, seeing it evolve in that direction is cool.
- People Teams (HR/Recruiting)
- Managers
- Business Leaders
- C-Suite
Not really... there are so many important aspects to the results Lattice can provide. What matters is if you are a consumer of the data (which most departments/users are) or need to work behind the scenes with it. So if you are a data consumer, you might not be a good fit for what Lattice has the power to do.
Deel
Deel
Small Improvements
Small Improvements
Trakstar
Trakstar
Teamflect
Teamflect
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ClearCo
Small businesses with under 30 employees can do without Lattice and other performance management tools for that matter. Such tools by design, target bigger companies that need help aligning everyone in the company towards the same goals, getting visibility into improvement areas as well as listening and acting on feedback at different levels/departments. Furthermore, the platform’s pricing is a little out of reach for small businesses, so not a worthy investment overall.
Lattice has a large customer base that includes some noteworthy names such as Reddit, Webflow, Braze, Monzo, Valtech, Demandbase, and more.
- Performance reviews: Lattice lets you set project-based and 360-degree performance reviews, which can be annual or quarterly. You can put in-line notes and tags on feedback, set automatic rules for rating scales, and more. It also makes it easy to track everyone’s accomplishments and improvement areas with context from updates, peer feedback, and goals. Plus, Lattice's easy-to-use templates, workflows, and administrative dashboards make the process of designing and launching calibration reviews even easier.
- Updates: You can make sure everyone is on the same page by keeping an eye on employee updates with Lattice’s Employee Update tools. The Updates tool lets managers create a template for sending employees updates at a frequency that works best for their team – it can be weekly, biweekly, or monthly. You can send out update questions to employees from the preset templates and they can respond to the questions.
- Employee engagement & recognition: Lattice’s employee engagement module lets you deliver various surveys, including pulse surveys, eNPS (employee net promoter score) surveys, as well as onboarding and exit surveys. These surveys help you track the total number of responses, overall score, and previous score for each survey – and then use this data to identify behavior trends among your teams.
Lattice also makes it easy to recognize your employees using the Praise tool. With Praise, you can enable a public praise wall where everyone can see and recognize hard work and celebrate wins.
Lattice also has features for:
- Goals and OKRs management
- 1-on-1s
- Compensation management
- Reporting and analytics
Lattice integrates with several HRIS, SSO, project management, and communication tools including Slack, BambooHR, Namely, Microsoft Teams, Zenefits, ADP, and Workday. It also has an open API, allowing businesses to plug in various other solutions and custom tools per their needs.
Lattice offers four pricing plans, including:
- Performance Management + OKRs & Goals: This plan costs $11 per person/month. It includes 360 degree, manager, and peer performance review. It also includes custom question templates, performance reporting, analytics, dynamic org chart, regular business reviews, and performance management training.
- Engagement: It costs +$4 per person/month and includes employee engagement surveys, automated pulse surveys, eNPS, onboarding and exit surveys, engagement and performance insights, real-time pulse insights, engagement training, and regular business reviews.
- Grow: It costs +$4 per person/month and includes competency matrices, growth plans, individual development plans, career tracks, competency-based review questions, growth areas, career vision tools, and development analytics.
- Compensation: It costs +$6 per person/month and includes compensation review setup, bonus plan payout and one-time bonus, commission, manager, supervisor, and admin review, notes, promotion handling, and cycle progress tracking.
Lattice is most suitable for growing and large businesses and enterprise-level corporations that want to improve performance and track goals. With its ability to streamline communication and goal tracking, Lattice is especially suitable for hybrid and distributed workforces.
You can sign up for a free account from Lattice’s website. You may also purchase a plan right away from their pricing page. While configuring your account, we highly recommend checking out the Getting Started guide, available on Lattice’s help center page. This guide breaks down several processes, including how to define your company’s structure within the platform, how to add users and more.
All of Lattice’s plans include in-app chat support. Customers may also access Lattice’s online help center, how-to documents, regular webinars, videos, and performance management best practices.
Lattice was founded in 2015 to help people optimize their working hours, seeing how we spend the majority of our waking hours at work. Its founders believe that with the right tools, productivity across teams can be improved and managers can be turned into leaders.
The company emphasizes diversity and inclusion, and in 2022 it was named one of Fortune’s Best Workplaces for Women. According to its Chief Revenue Officer and Executive Sponsor of the Women at Lattice Employee Resource Group, Dini Mehta, the company places a great deal of focus on ways to remove barriers and bias for employees in the workplace.
Company HQ
San Francisco, California, United States
Number of Employees
500+
Year Founded
2015
Amount Raised
Lattice has raised $328.5M over 9 funding rounds, the most recent of which was held in January 2022.
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