It is multifaceted. It can be used to monitor your fleet, issue ID cards, and handle many other HR functions. It is excellent for a larger-sized workgroup.

We bought this tool to replace our existing platform, ADP. ADP was cumbersome and outdated. They no longer provided user support for the version we had been using. After completing an RFP, we decided on UKG, which had many more features. We have utilized this tool continuously and still do. I have used this tool for one year. I am always adding and testing new functionality within the system, such as fleet management.

It is so robust that many of the screens are unnecessary. It is difficult to customize screens to meet the organization's needs. Implementation was difficult and time-consuming.

It is different in that it offers a variety of screens that help you track everything from ID cards issued to company cars assigned to keys issued.

Consider the size of your organization. This product is not suitable for a small organization. Additionally, you need extra staff to implement it properly.

Although I no longer use it, I believe that, due to market competition, they have improved.

It is ideal for larger organizations with a broad spectrum of tracking needs and multiple locations. A moderate level of computer proficiency is also recommended.

Pro one: The system is easy to use and learn. Pro two: It can grow with your organization and accommodate a range of different employer sizes. Pro three: It has mobile functionality, allowing employees and administrators to access leave requests or review documents via a mobile app.

The organization already had PlanSource, which was owned by UKG. We expanded the use of the product since it already housed our HRIS and payroll information. It is fairly inexpensive with many add-on options, making it a good option for growth, which the company was experiencing. At that time, we had approximately 300 employees with plans to grow to 500.

Con one: UKG is fairly basic compared to other products I've used (ADP, Paychex, Workday). There are no big bells and whistles, but it gets the job done. Con two: You will have to pay a significant amount for full functionalities of the products if needed. I don't have cons other than these.

UKG offers a wide range of products, making it a good option for growing employers that don't have a lot of needs initially but will as they grow. Their backend helpdesk is also helpful because you can contact a person on many issues versus submitting a request/ticket for assistance and waiting for a response.

Consider your initial needs and your growth potential. If you have fewer than 100 employees, you can find other services that are more economical. If you plan to grow to a few hundred employees and beyond, this is a good long-term investment.

They are continually expanding their options. As previously mentioned, they have nice app capabilities. They also, like any other HRIS service, are continually adding or enhancing their offerings, such as benefits services, carrier feed setups, and reporting options.

UKG is a good fit for any private sector employer with 100 or more employees. I would not recommend it to employers smaller than this unless they will grow quickly beyond this number.

Some of the pros of UKG are that we can easily transfer information from the applicant profile to create the employee profile with no additional steps. Another pro is the ability for our employees to clock in and out easily from their mobile devices. Lastly, our benefits and payroll are also processed within UKG, making it a more convenient process for our organization.

We purchased UKG in 2019 to help streamline our hiring process, onboarding, and payroll system. Some of the benefits of UKG include being an all-in-one hiring, onboarding, and payroll system. I am one of the administrators of our UKG system, so I use it extensively. I am very proficient in what the system can offer, along with its downsides. The tool has significantly improved our operational efficiency since its implementation.

Some cons we have found with UKG include not being fully HR compliant; for a couple of years, we have not been able to properly run our EEO-1 reports. We use UKG to complete our I-9s and E-Verify, but that is not without constant issues. Some reporting capabilities hinder us from gathering information conveniently, often requiring us to manually maneuver the reports. Lastly, the system undergoes quarterly updates; however, each update often causes another issue in UKG, which we are not notified about until we submit a ticket. This causes many problems and makes us lose faith in new updates.

Many of their competitors are now all-in-one systems, so there isn't much difference in that aspect. Some improvements are needed to make it a perfect system, but the mobile ability for employees makes it very convenient for our staff to clock in and out from various work locations, differentiating it from its competitors.

The criteria that people should think about when buying this tool include the price; it is not an inexpensive tool, especially if purchasing all of the extended platform options such as the advanced scheduler and the leave or training modules. If a full HR compliance system is needed without manipulating the data, this system may be problematic.

UKG consistently updates its system to make improvements. They try to listen to their customers and work on ensuring they meet our needs.

UKG is best for an organization that needs a basic HRIS system.

UKG is fairly user-friendly once you get used to the system. The recruiting module feeds into the onboarding, making hiring candidates simple. The community boards in UKG Community are very helpful when you're looking for tips and tricks on how to do something.

Our organization was looking for an HRIS as we were currently only using Ceridian for payroll. We purchased the UKG software about seven years ago. We were sold on the capabilities that were described to us during their sales pitch. The main objective was to streamline our HR processes and integrate various functions like recruiting, onboarding, payroll, benefits administration, and learning into one platform. Since implementing UKG, we have improved our HR efficiency and overall employee management.

Since it's a SAAS system, there is very limited customization despite what their sales team says. For example, we don't like to use the term "review," and their sales team said we could change that to "coaching," but we actually can't.

In the recruiting module, once a requisition is approved, you can't change the job title. For example, if we decided to upgrade an assistant manager role to a manager, we would need to put in a whole new requisition or change it on the back end once the employee is hired.

Time and Attendance can be a challenge depending on how you run your payroll. We've run into problems with showing the correct amount of PTO for our weekly payroll employees.

I've used SilkRoad for recruiting in previous organizations, and I definitely prefer that to the recruiting module in UKG. UKG doesn't let you save your view preferences, so every time you log in to look at jobs, you see everyone's jobs and not just yours.

Organizations need to think about how much customization they really need. If it's minimal, then UKG would be a good option. You should also consider your end user—tech-savvy employees will have little issues learning and navigating the system, while those who aren't as tech-savvy may struggle.

Yes, UKG makes updates based on customer feedback. For example, there used to be no option for new candidates to "sign and accept" their offer letter. Now there is.

UKG is good for a mid-size organization.

I appreciate how easy it is to complete the I-9 verification process through UKG. Employee communications are streamlined and can be sent to targeted audiences using employee attributes. The survey tool comes with survey templates that are easy to modify for our needs.

It was important to have a tool that could easily allow us to conduct and track performance reviews, manage employee grievances or corrective actions, collect and submit government-required information (EEOC), automate onboarding, and conduct I-9 verification. We lacked a way to track HR-related requests, identify who was responsible for addressing them, and monitor how long it took HR to respond. We did not have an easy way to track or schedule people-related communications. Our employees had to go to multiple areas to access people-related information. UKG addressed all of these needs and more. I have used UKG for more than a year now.

It is not easy to modify certain areas of UKG to fit our needs. UKG is designed to be very standardized and somewhat basic, which can be a problem for companies that need a more agile system. The survey tool is a bit clunky, and the data reporting is harder than I would like it to be. Reports from the system in general are difficult to run. Responses to issues or needs are sometimes lacking.

UKG is a great mid-range tool. It provides enough flexibility and automation to be helpful but isn’t overwhelming in its offerings either.

Evaluate what systems you wish to link to UKG. Some of these are easy and some are not. Make sure you understand your HR workflows and the gaps you’re trying to fill. This will make the startup process with UKG much smoother.

We are relatively new in our use of the tool, so its evolution over time is not yet obvious.

UKG is perfect for small, medium, or large organizations that would benefit from automation, templates, and a ticketing system.

UKG is ideal for complex organizations with multiple entities; payroll can be done with the click of a button. UKG is also optimal for organizations with complicated reporting structures, including dual reporting and multi-location reporting. Lastly, UKG is investing heavily in connecting all of their systems to create a seamless user experience.

My organization selected UKG as our HCM when comparing it against all mid-market products on the market. As a rapidly growing company via acquisition, our primary reason for selecting UKG was that we needed an HCM that allowed us to set up new component companies, new states, and new PTO and benefits plans independently without having to engage a UKG consultant.

The enterprise version of the UKG product allows us the flexibility to move as quickly as our business development team welcomes new partners into the fold. My team of HRIS and payroll experts leads the majority of the setup. We also selected UKG due to its focus on R&D and staying ahead of industry trends. With their robust network of partners, even if they aren't able to accommodate our needs directly, they have prebuilt integrations with many of the best boutique HR applications.

Three years after selecting them, I continue to be pleased with how our implementation and ongoing build-out of the system has gone.

As with all large organizations, getting in touch with customer service can be challenging, i.e., getting issues to the right department to be solved. Second, I wish that UKG Talk was fully integrated with UKG Pro so that our employees would have one interface. Third, I wish the text message functionality was more versatile.

UKG can handle complexity better than most of the other systems that I have used. The only platform that would compare would be Workday, but that's materially more expensive than UKG.

When making this investment, leaders should consider the size and complexity of their organization and have a good handle on all of their system requirements. Knowing how the company will grow or shrink is also important in determining whether UKG is the right price point for the company's trajectory.

For the three years that my team has used UKG, we have seen them invest in several areas. First, they are working to connect disparate modules on the backend to ease the user experience. Second, they have launched new systems in response to generational changes in the workplace. Third, in response to customer feedback, they have overhauled their approach to account management and customer care.

UKG is best for US-based companies with a minimum of 500 employees.

I like the ease of the search feature in UKG. The knowledge center is very helpful. I appreciate how customizable the platform is.

UKG was selected before I joined the organization. From what I understand, the goal was to streamline processes and utilize an employee-facing platform. While the primary focus was on payroll, there was also an interest in electronic forms and digital onboarding of new hires. I have been using the software for one year. During that time, I have converted many processes to digital ones.

The interface is confusing and not very user-friendly. Processes such as checklists do not make sense. The integration with other platforms is lacking. Data cannot always be easily extracted from forms.

I feel other platforms like Rippling or ADP are more user-friendly. Their interfaces are more intuitive and less confusing. However, I do think UKG offers better support.

The biggest criterion is ease of use for the end user, which includes both administrators and employees. Integration, file feeds, and overall system ease are also important factors to consider. Make sure the tool can seamlessly integrate with existing systems and workflows.

I have not seen significant changes over the year I have been on the platform. There have been small rollouts, such as e-verify, which have been added to our account for free. These features are nice but not significantly impactful.

UKG is suitable for small but growing companies and entry-level HRIS users.

It integrates with many systems. It is clear and nice layout. It is end user friendly.

My organization used UKG for time keeping. They wanted time clocks around the entire 7 Arce property. There were a lot of hourly staff and they wanted time to be easily captured. The goal was to have a time clock that integrated with the payroll system. The payroll system was supposed to pay incumbents accurately based on live time clock punches.

It is not easy to fix errors for end users. Tickets can take a long time to remedy. Interfaces can be buggy.

UKG is developed and large. It is used in integration with a lot of other systems. It stacks up well to similar tools.

The two criteria that people should think about when buying this type of tool is the size of the organization and the amount of user they would need to function their operation. The reason I say this is because UKG sells their product based on licenses needed for operation.

yes, their interface is more end-user friendly

I believe it is best for organizations with a lot of hourly time punch employees

UKG is a comprehensive solution when looking for an HRIS. It also has favorable integration capabilities with other systems. I also appreciate that UKG is a scalable system that allows your business to expand as needed.

I used UKG with a past employer in the transportation industry. We implemented it and used it for several years. We selected UKG due to the fact that the transportation company I worked for had a few separate subsidiaries in different states under the primary corporate umbrella. UKG was able to handle the complexity that came with managing a distributed workforce under multiple EINs. The taxation functionality was particularly helpful for their mobile and transient 1099 workforce.

UKG would benefit from expanding its reporting and data analytics capabilities. Other competitors have more robust tools and functionality In this area. The cost for this platform has also been an obstacle for smaller organizations.

No HRIS is perfect and has the solution for all employer pain points and needs. That said, UKG is very versatile and flexible to customize and modify to the needs of different types and sizes of businesses.

People should consider scalability, integration, cost, and ease of use. These will be critical, especially for companies planning on growing and expanding their workforce. Also important not to “over buy” modules that the business may not be ready to utilize yet. Scale its functionality as the business grows and matures.

UKG has moved to a cloud-based platform and developed a mobile app

UKG would be a great HRIS platform for companies of all sizes but especially for those looking for flexibility and to scale.

UKG Pro offers a platform for employee recruiting, compliance, and file management, which can help businesses save time and streamline their HR processes. Additionally, its robust reporting and analytics capabilities enable data-driven decision-making, while its focus on diversity and inclusion can promote a positive workplace culture.

Our HR team was facing an administrative burden and we aimed to streamline our HR processes. For this, we needed a tool with HR features that could be customized for a large company. Our goal was to enhance the employee experience. We also wanted to ensure compliance with HR regulations, which is where UKG came in handy. With its customizable HR features and compliance tools, UKG helped us achieve our goals. In summary, we chose UKG to reduce administrative burden, optimize the employee experience, and maintain compliance with HR regulations. I have personally used UKG for 1 year.

UGK's customer service could be improved. Currently, making even simple changes within their systems requires submitting a ticket to the helpdesk. However, there are times when it can feel like too many tickets are being submitted. It would be helpful if they streamlined the process for updating passwords so that users/admins don't have to go through so many tedious steps.

UKG is not the best but it isn't the worst - more flexible than Workday but less flexible than Peoplesoft when it comes to reporting. I have a preference for UKG over its competitors. This is largely due to the convenience and efficiency of its payroll dashboard, open enrollment, and employee self-service features.

When looking to buy a tool like UKG, it is important to consider criteria such as integration, installation, security, support, and features that can bring ease to the admin users and employees. These factors can play a crucial role in the overall effectiveness and usability of the software. By evaluating these aspects carefully it will ensure you’re selecting the right tool to meet your needs.

In regards to maintaining the system, the type of user UKG would be good for is someone who is tech savvy. It could benefit a mid-size to large organization.

UKG Pro’s greatest strength lies in its full-suite of payroll and HR tools. It’s all blended together in a “sandbox” environment so users can freely explore the system. In addition to these, it also includes extensive reporting tools which makes work much easier and quicker.

My company transitioned to UKG Pro after frustrations with our former HRIS. One of UKG’s greatest strengths is the program’s ease of use. Not only is it easy for our HR representatives to use, but for our employees as well. We’ve been using UKG Pro for a little over a year now and already it’s proven to be leaps and bounds above some other systems I’ve used. With UKG Pro, you’re getting an excellent value for your money.

UKG Pro is on the expensive side and, to boot, they’re not transparent about their pricing. I also did not appreciate the lack of a free or “trial” mode to try out the product before spending so much for it. Also, scaling up (or down) can be cumbersome as a custom set up is required.

UKG Pro is far more intuitive than other HRI Systems I’ve used in the past. It’s among my favorites for its ease of use and customizability.

When buying this type of tool you want to pay close attention to what is important for your company. You’ll always want to take into consideration pricing. But beyond this, look at the features provided. Does it include a full-suite? Does it integrate well with other systems you’re currently using? You’ll want to really do your research.

I can’t speak too heavily to its evolution. I can acknowledge that they have implemented a few smaller quality of life changes to make the experience run smoother.

This is a good software for larger, very typically structured, organizations. If you’ve got more than 200 employees, this software will make your life easier.

UKG is user friendly. It enables my team to self-manage the tools within the system. It also helps hiring managers with bias awareness.

My company has used UKG for over 2 years. We wanted a system that would enhance the recruitment process experience. I have used the system for almost 2 years and the key benefits I enjoy is that it has been a repository for my diversity, equity, and inclusion strategy that all managers can share with their teams.

Sometimes there are small glitches in the system that need technical support. I wish the pricing was cheaper. I have not been able to launch directly into timesheet mode.

I have not used many other tools as this, however, I do like the tools that uses inclusive language to review job descriptions. It recommends specific adjectives in job postings.

People should think about what they really want to accomplish with this tool (i.e., talent management, payroll, ease of integration, etc.). Ask yourself about the level of self-service you want this product to deliver. Does it deliver what you need?

I have only used the product for less than two years and currently cannot compare if it has changed or evolved over time.

Technology industry

Honestly, I do not like UKG, but these are 3 pros:

1. The org chart is nice to be able to see who each person reports to (although only HR is able to see it)
2. The HR checklist tasks are useful to keep track of tasks.
3. The ability to filter reports before exporting is useful.

Our organization bought UKG to replace our old HRIS. We previously were with BambooHR but moved to UKG so that we could move payroll internally. We have been using the tool for one year. This tool provides the bare minimum needed for an HRIS as we have the basic version. We have used the tool for one year, but we are already looking for a new HRIS to move to because we have had a very bad experience with both the tool and customer support. I personally use the tool daily to run reports and review the organization chart.

1. Pulling reports is so complicated. It is not streamlined at all.
2.  When conducting payroll, we get LOTS of error flags that we have to go through (and by LOTS I mean 75-100)
3. The org chart is only accessible by the HR dept.
4. It is just not user-friendly. I often have to hold the hands of our employees to show them how to submit a PTO request, change their personal info, etc.

This tool is much worse than similar tools in my opinion. The reason we switched was so that we could have an internal payroll solution, but after just 1 year we are already looking for a different tool.

The first criteria people should consider is whether the tool meets all of their requirements. That is the reason we switched to UKG because our old system did not meet our new requirements. Next, people should consider whether it has add-ons that support their business. We are looking for a system that has a built-in performance management solution, as well as L&D functions.

No. The customer support has not been helpful to us.

Small companies that want to do internal payroll but do not need all of the bells and whistles (and who do not mind spending a lot of time on payroll and pulling reports). I do not recommend the tool.