Zoho CRM Plus Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 16, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
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Zoho CRM Plus Versus the competition

Zoho Corp is one of the leading providers of customer support, relationship and experience management tech. You can rely on their CRM Plus solution to deliver exceptional experiences to your customers and convert them into brand advocates.

Pros
Cons

Zoho CRM Plus Review

Zoho Corp is one of the leading providers of ticketing, knowledge management, customer relationship management (CRM), and customer experience management (CEM) solutions.

Their CRM Plus solution is a unified customer engagement and experience platform that helps businesses provide their customers with exceptional experiences and convert them into brand advocates.

Through enhanced administration, multi-channel customer engagement, social media marketing, customizable NPS and CSAT surveys, detailed analytics, powerful AI, and intelligent chatbots,  Zoho CRM plus allows you to gain a better understanding your customers, segment them, detect anomalies in their behavior, create efficient workflows, develop retention strategies, forecast revenue, and more.

Who shouldn't buy Zoho CRM Plus

Zoho CRM Plus Customers

Agoda, Hotstar, Star Health Insurance, Bose, Air Panama, ZEE5.

Zoho CRM Plus Stats

Zoho CRM Plus Key Features

  • Omnichannel customer engagement
  • Customizable NPS and CSAT surveys
  • Anomaly detection
  • Customer sentiment analysis
  • Customer segmentation 
  • Customer profiles
  • Customer insights
  • AI assistant
  • Customizable workflows
  • Inter-team communication
  • Reporting
  • Marketing automation
  • Salesforce automation
  • Webforms
  • Mobile access

Zoho CRM Plus Key Integrations

  • Online meetings: Zoom, GoToMeeting and 12 others
  • Telephony and PBX: Ring.io, Amazon Connect, Zoho PhoneBridge and 106 others
  • Team collaboration: Slack, Teams, Zoho Cliq and 9 others
  • Office productivity: Zapier, Trello, Zoho Flow and 26 others
  • Storage: Google Drive, Dropbox, Zoho WorkDrive and 4 others
  • Analytics: Google Analytics, dotConnect and 10 others
  • Email marketing: Mailchimp and 4 others
  • Customer Service: Zendesk, Zoho Desk and 15 others
  • Finance: PayPal, Quickbooks, Pay U, Zoho Finance Suite Integration and 18 others
  • Business operations: Amazon Seller Central, FedEx Rate Comparator and Shipment Tracking and 15 others

Zoho CRM Plus Pricing

Zoho CRM Plus is a pay-as-you-go service (monthly or yearly). This means there are no long-term contracts. When billed annually, the platform costs $50 per user per month.

Motivosity Recognize
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Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Zoho CRM Plus Implementation

Zoho CRM Plus is cloud based which makes it easy to implement. To get started, head to Zoho CRM Plus' page and click the GET STARTED button at the top right hand corner. This will take you to a page where you can sign up for a 30-day free trial to test the platform's features and offerings.

Zoho CRM Plus Customer Success

Zoho CRM Plus has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

About Zoho CRM Plus

Zoho CRM Plus Alternatives

Zendesk is a well-known provider in this space. They combine customer support and experience management in one platform that's robust, scalable, and user-friendly.
PickFu is easy to use; you can start creating and deploying polls right away from their website, no account or membership necessary.
Aside from covering all the features you would expect from a CEM solution, Medallia can also integrate with enterprise resource planning (ERP) systems to link financial data with customer experiences and suggest improvements accordingly.
Clarabridge is a feature-rich CEM solution. Through social media analytics, customizable surveys, intent prediction capabilities and more, you can make informed decisions driven by the voice of the customer.
Being a part of a comprehensive digital marketing suite that is the Adobe Marketing Cloud, AEM provides features for content creation, digital asset management, and form building.
SAS Customer Intelligence 360 is a part of a full marketing suite, leveraging data intelligence to let digital marketers make actionable decisions.
Qualtrics is all-encompassing experience suite; companies can use it to measure and improve customers, employees, product, and brand experience.
Satmetrix allows you to bring your customers to the center of your decision-making and equips you with all the data you need to drive business performance.
Genesys offers customer experience and contact center solutions to mid-sized and large businesses. Its omnichannel support combined with its AI-powered analytics facilitate customer engagement, feedback collection, and insights extraction.
Leveraging AI, Acoustic Experience Analytics (formally IBM Tealeaf) helps businesses analyze and get to the root cause of customer behavior to improve customer retention and conversion rates.
Listed in our research about the Top CEM Solutions
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