Vanilla Forums Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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Vanilla Forums Versus the competition

Vanilla Forums is an easy-to-use platform that can seamlessly integrate with websites, with a free open source version along with a cloud-based community solution.

Pros
Cons

Vanilla Forums Review

Vanilla began as an open-source project back in 2009. With multiple leadership awards and high-performance reviews, the company has proven to be successful in giving customers a voice in a community with a shared interest and purpose.

Vanilla Forums lets businesses create and configure fully branded communities that integrate with thousands of apps. The platform offers self-service features like rich content forums, knowledge bases, and Q&As along with customizable themes that can perfectly match your website.

Who shouldn't buy Vanilla Forums

Small businesses may opt to avail Vanilla's open-source product, a community-supported simplified version of the cloud product.

Vanilla Forums Customers

  • Acer
  • ASUS
  • EA
  • MURAL
  • Nokia

Vanilla Forums Stats

  • 25 language supported
  • Used by 3,000 brands
  • 75% decreased time to answer (TeamViewer)
  • 35% boost in response rates (SSA provider)
  • 4x boost in ROI (Acer)

Vanilla Forums Key Features

  • Discussions and Q&A: Encourage customers to exchange questions and engage in open discussions.
  • Product feedback: Have customers submit comments and vote on ideas to improve your products.
  • Knowledge base: Build a Help Center for user guides and other help documents.

Vanilla Forums also has capabilities for:

  • Analytics
  • Gamification
  • Moderation
  • Themes
  • Events

Vanilla Forums Key Integrations

Vanilla Forums integrates with third-party applications such as Salesforce, MailChimp, WordPress, Zendesk, and social platforms like Facebook, Twitter, and LinkedIn. The platform also supports integration through Zapier and API.

Vanilla Forums Pricing

Vanilla offers different pricing plans for mid-sized companies to large enterprises:

  • Essential: This plan is ideal for small communities and offers capabilities for 250,000 pageviews, five staff users, one SSO connection, analytics, and Community Essentials, Integration, and Developer bundles.
  • Corporate: Best for scaling communities, this tier has all Essential features plus capabilities for 1 million pageviews, 10 staff users, two SSO connections, three sub-communities, and a Security bundle.
  • Enterprise: This tier for large communities needing advanced features includes all Corporate offerings plus capabilities for 10 million pageviews, 50 staff users, three SSO connections, 10 sub-communities, and Advanced Developer, Support, and Performance bundles.
  • Enterprise Plus: For more complex community features, enterprises can avail of this plan with capabilities for 50 million pageviews, 100 staff users, five SSO connections, 20 sub-communities, hosting location, and key management.

All plans include a Vanilla SuccessTeamTM Manager. To get a quote, go to the pricing page and hit "Talk to Sales," where you will be prompted to schedule a demo.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Vanilla Forums Implementation

To get started with Vanilla Forums, schedule a demo to have an introductory consultation and walkthrough of the platform. Just provide the required details, including your business email, last name, and contact number.

Vanilla Forums Customer Success

Vanilla has top-rated customer service. Customers may reach out via email or check out Vanilla's Support Forum for questions.

About Vanilla Forums

Vanilla Forums Alternatives

A global leader of actionable intelligence, Verint allows businesses to make better decisions from insights on vast amounts of data with solutions focusing on three key areas: customer engagement, security intelligence, and fraud/risk/compliance.
Tribe focuses on satisfying customers, reducing churn, and deflecting support tickets by providing a platform for crowd wisdom, best practices, and self-service.
Trusted by the world’s top brands, Khoros Community enables businesses to build online brand communities with robust engagement and management tools, analytics, and expert services.
With highly customizable designs and best practices in customer engagement, inSided is an excellent customer community platform specially made for B2B software, telecommunications, and consumer online service industries.
Coming from a major provider of online survey software, QuestionPro’s community software lets businesses engage customers with numerous survey types and rewards to gain insights and make informed decisions.
With an all-in-one platform providing peer-to-peer connections, support, resources, events, and networking features, Higher Logic guarantees a fast time-to-value for you and your customers.
Listed in our research about the Top Customer Community Platforms
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