Tribe Expert Reviews, Pricing, Altenatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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Tribe Versus the competition

Tribe focuses on satisfying customers, reducing churn, and deflecting support tickets by providing a platform for crowd wisdom, best practices, and self-service.

Pros
Cons

Tribe Review

Tribe is a modern, customizable community platform that lets customers make posts, vote in polls, upload videos, comment, and more. It's basically a beautiful social media platform that can be integrated into a product website or work as a stand-alone community page.

The Tribe platform has been recognized for its expertise in community management, fully customizable branding guidelines, and sophisticated tools for social networking.

Who shouldn't buy Tribe

The Q&A feature, which is arguably a basic feature for customer community platforms, is still "coming soon" according to the Tribe Apps page. Once implemented, customers can ask questions and upvote answers on the platform. If this is an essential feature for your business, it would be best to ask about it in your demo.

Tribe Customers

  • IBM
  • MindValley
  • ASUS
  • Tim Hortons
  • ConvertKit

Tribe Stats

  • Over 44,000 creators within 12 months from launch (ConvertKit)
  • 16% month-over-month growth of member base (Klaus)
  • 60% active users after three months since launch (Pipedrive)

Tribe Key Features

  • Spaces: Categorize content in flexible containers to bring members with shared interests closer.
  • Moderation tools: Keep customers safe from spam and harmful language and secure company reputation by using a moderation panel, keyword blocklists, and hiding capabilities.
  • Discovery: Let members find valuable content with tags and a reliable search engine.

Tribe also has capabilities for:

  • User-generated content
  • Notification tools
  • Explore page
  • Analytics
  • Engagement
  • Branding

Tribe Key Integrations

Tribe integrates with Google Analytics for tracking and measuring key metrics and Amplitude for building insightful reports. Third-party integrations can be added with custom scripts and tags, and further integrations are also possible through Zapier and Tribe's robust API and webhooks.

Tribe Pricing

Tribe offers four plans that can be paid monthly or annually:

  • Basic: This is a free plan for individuals and small communities with unlimited spaces, basic apps, custom domain, theme customization, and community support.
  • Plus: This plan for small businesses and startups is priced at $59 billed monthly or $49 per month billed annually. It comes with all Basic features along with analytics, Plus apps, social logins, and Zapier integration.
  • Premium: Brands and companies may want to avail this tier priced at $239 billed monthly or $199 per month billed annually. It comes with all Plus features in addition to Premium apps, Single Sign-On (SSO), white-label, API, and webhooks.
  • Enterprise: Large businesses and regulated industries may opt for the Enterprise plan for a custom price. This offers all Premium features along with enterprise-grade security, data residency, uptime SLA, and migration assistance.
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Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Tribe Implementation

Create a Tribe account or reach out to a Tribe expert to get a walkthrough and access resources by providing details, including your work email, company or community name, subdomain, industry, audience, and goal time frame. Businesses may need the help of developers (who may refer to the Tribe Developer Portal) to build custom functionalities on top of the platform.

Tribe Customer Success

All paid plans have access to Tribe's email and chat support. Premium and Enterprise plans offer dedicated CSMs and onboarding programs. In addition, Enterprise plans provide priority support, migration assistance, and uptime SLA. Users can also refer to the Tribe community page for any questions and the Tribe Platform Glossary to understand important key terms used in the software.

About Tribe

Tribe Alternatives

A global leader of actionable intelligence, Verint allows businesses to make better decisions from insights on vast amounts of data with solutions focusing on three key areas: customer engagement, security intelligence, and fraud/risk/compliance.
Vanilla Forums is an easy-to-use platform that can seamlessly integrate with websites, with a free open source version along with a cloud-based community solution.
Trusted by the world’s top brands, Khoros Community enables businesses to build online brand communities with robust engagement and management tools, analytics, and expert services.
With highly customizable designs and best practices in customer engagement, inSided is an excellent customer community platform specially made for B2B software, telecommunications, and consumer online service industries.
Coming from a major provider of online survey software, QuestionPro’s community software lets businesses engage customers with numerous survey types and rewards to gain insights and make informed decisions.
With an all-in-one platform providing peer-to-peer connections, support, resources, events, and networking features, Higher Logic guarantees a fast time-to-value for you and your customers.
Listed in our research about the Top Customer Community Platforms
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