Satmetrix Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 16, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
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Satmetrix Versus the competition

Satmetrix allows you to bring your customers to the center of your decision-making and equips you with all the data you need to drive business performance.

Pros
Cons

Satmetrix Review

Satmetrix facilitates customer engagement and feedback collection through its omnichannel support and customizable surveys. Once collected, structured and unstructured customer feedback is then run through the software's text analytics feature which automatically highlights prevalent trends and patterns in customer sentiment and behavior, then recommends actions accordingly. Satmetrix also enables you to monitor comment volume and directly publish positive customer feedback on social media.

Who shouldn't buy Satmetrix

Satmetrix Customers

Ritter, Citation, Virgin Money, Bobst, Ciox, Stokke, WillScot, Exchange Bank.

Satmetrix Stats

Satmetrix Key Features

  • Customer feedback collection 
  • Text analysis
  • Sentiment analysis 
  • Action recommendation 
  • Reporting 
  • Social media monitoring and feedback sharing

Satmetrix Key Integrations

Satmetrix Pricing

Satmetrix's pricing isn't disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Satmetrix Implementation

Satmetrix Customer Success

Satmetrix has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

About Satmetrix

Satmetrix Alternatives

Zendesk is a well-known provider in this space. They combine customer support and experience management in one platform that's robust, scalable, and user-friendly.
PickFu is easy to use; you can start creating and deploying polls right away from their website, no account or membership necessary.
Aside from covering all the features you would expect from a CEM solution, Medallia can also integrate with enterprise resource planning (ERP) systems to link financial data with customer experiences and suggest improvements accordingly.
Clarabridge is a feature-rich CEM solution. Through social media analytics, customizable surveys, intent prediction capabilities and more, you can make informed decisions driven by the voice of the customer.
Being a part of a comprehensive digital marketing suite that is the Adobe Marketing Cloud, AEM provides features for content creation, digital asset management, and form building.
SAS Customer Intelligence 360 is a part of a full marketing suite, leveraging data intelligence to let digital marketers make actionable decisions.
Zoho Corp is one of the leading providers of customer support, relationship and experience management tech. You can rely on their CRM Plus solution to deliver exceptional experiences to your customers and convert them into brand advocates.
Qualtrics is all-encompassing experience suite; companies can use it to measure and improve customers, employees, product, and brand experience.
Genesys offers customer experience and contact center solutions to mid-sized and large businesses. Its omnichannel support combined with its AI-powered analytics facilitate customer engagement, feedback collection, and insights extraction.
Leveraging AI, Acoustic Experience Analytics (formally IBM Tealeaf) helps businesses analyze and get to the root cause of customer behavior to improve customer retention and conversion rates.
Listed in our research about the Top CEM Solutions
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