SAS Customer Intelligence 360 Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 16, 2022
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SAS Customer Intelligence 360 Versus the competition

SAS Customer Intelligence 360 is a part of a full marketing suite, leveraging data intelligence to let digital marketers make actionable decisions.

Pros
Cons

SAS Customer Intelligence 360 Review

SAS is a popular online CEM solution that's part of a comprehensive marketing suite. It lets digital marketers use data intelligence to drive conversion rates, improve customer experience, and foster loyalty. It offers multichannel support for data collection, contextualization, anonymous behavior capture, predictive analytics, and forecasting. It also allows users to create and maintain comprehensive customer profiles for seamless journey tracking and data-driven decision making. 

Its dynamic content placements and digital asset management capabilities allow you to engage customers more effectively and personalize their experiences.

Who shouldn't buy SAS Customer Intelligence 360

SAS Customer Intelligence 360 Customers

Honda, HSBC, Akbank, Conrad, ICA Banken, Office Depot, Harry & David.

SAS Customer Intelligence 360 Stats

91 of the top 100 companies on the 2019 Fortune 500 list use SAS.

SAS Customer Intelligence 360 Key Features

  • Multichannel data collection
  • Data contextualization
  • Anonymous behavior capture 
  • Customer profiles
  • Customer journey tracking
  • Predictive analytics
  • Forecasting
  • Marketing solutions
  • Digital asset management 
  • Content placement
  • Reporting

SAS Customer Intelligence 360 Key Integrations

Being a part of the Customer Intelligence suite, SAS Customer Intelligence 360 fully integrates with all of the solutions within the suite so you can plan and execute marketing initiatives down to the individual customer level - all within a unified environment.

SAS Customer Intelligence 360 Pricing

You can contact the SAS sales team for a price quote, request a demo as well as a free trial.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

SAS Customer Intelligence 360 Implementation

SAS Customer Intelligence 360 Customer Success

SAS has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request or call the customer support team if further help is needed.

About SAS Customer Intelligence 360

SAS Customer Intelligence 360 Alternatives

Zendesk is a well-known provider in this space. They combine customer support and experience management in one platform that's robust, scalable, and user-friendly.
PickFu is easy to use; you can start creating and deploying polls right away from their website, no account or membership necessary.
Aside from covering all the features you would expect from a CEM solution, Medallia can also integrate with enterprise resource planning (ERP) systems to link financial data with customer experiences and suggest improvements accordingly.
Clarabridge is a feature-rich CEM solution. Through social media analytics, customizable surveys, intent prediction capabilities and more, you can make informed decisions driven by the voice of the customer.
Being a part of a comprehensive digital marketing suite that is the Adobe Marketing Cloud, AEM provides features for content creation, digital asset management, and form building.
Zoho Corp is one of the leading providers of customer support, relationship and experience management tech. You can rely on their CRM Plus solution to deliver exceptional experiences to your customers and convert them into brand advocates.
Qualtrics is all-encompassing experience suite; companies can use it to measure and improve customers, employees, product, and brand experience.
Satmetrix allows you to bring your customers to the center of your decision-making and equips you with all the data you need to drive business performance.
Genesys offers customer experience and contact center solutions to mid-sized and large businesses. Its omnichannel support combined with its AI-powered analytics facilitate customer engagement, feedback collection, and insights extraction.
Leveraging AI, Acoustic Experience Analytics (formally IBM Tealeaf) helps businesses analyze and get to the root cause of customer behavior to improve customer retention and conversion rates.
Listed in our research about the Top CEM Solutions
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