QuestionPro Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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QuestionPro Versus the competition

Coming from a major provider of online survey software, QuestionPro's community software lets businesses engage customers with numerous survey types and rewards to gain insights and make informed decisions.

Pros
Cons

QuestionPro Review

QuestionPro offers various products such as surveys software, research tools, customer experience software, and employee management. It focuses primarily on online survey software and has garnered several recognitions, including Leadership, Easiest Setup, and Easiest To Do Business With in 2021.

QuestionPro sets itself apart with surveys of over 50 question types, including simple, complex, logic, and branching queries to get valuable insights from customers. Real-time reports let businesses understand their target market, identify key drivers for revenue, and improve sales processes.

Who shouldn't buy QuestionPro

QuestionPro Customers

  • BMW
  • Microsoft
  • iRobot
  • Japan Airlines
  • The London School of Economics and Political Science

QuestionPro Stats

  • Support for over 50 languages
  • Over 2.5 million users

QuestionPro Key Features

  • Insights community software: Collect community feedback and generate customizable reports using analytical tools such as TURF, CHAID, and GAP Analysis. 
  • Centralized community portal: Create an all-in-one portal complete with communication systems, engagement tools, reminders, analytics, and more.
  • Panel management: Use panel management software to build and manage research panels to target specific customer segments.

QuestionPro also has capabilities for:

  • Mobile integration (Android and iOS)
  • Custom bell notifications
  • Social media integration
  • Gamification and rewards
  • Brand research communities

QuestionPro Key Integrations

QuestionPro integrates with various third-party apps, including Salesforce, Microsoft Dynamics, HubSpot, Google Analytics, Omniture, Slack, Tableau, Twitter, and Caspio. Integrations with Zoho, SugarCRM, PowerBI, Domo, Marketo, MailChimp, Eventbrite, and Intercom are coming soon. More integrations can be done with Zapier and the QuestionPro API.

QuestionPro Pricing

While QuestionPro Communities is branded as a free online community platform, the pricing isn't clear since the product isn't listed on its pricing page. In addition, hitting the "Sign Up For Free" button prompts you to sign up for a 10-day Communities trial. We recommend asking about pricing on your demo.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

QuestionPro Implementation

Book a demo with QuestionPro Communities by providing your contact information and a message that you would like to inquire about the community platform.

QuestionPro Customer Success

QuestionPro offers live customer support 24/7 on all days of the year, reachable via email, chat, or phone call. QuestionPro also provides a Help Center to promote self-service, with guides on getting started, survey designs and settings, distribution, reports and analytics, integrations, and more.

About QuestionPro

QuestionPro Alternatives

A global leader of actionable intelligence, Verint allows businesses to make better decisions from insights on vast amounts of data with solutions focusing on three key areas: customer engagement, security intelligence, and fraud/risk/compliance.
Vanilla Forums is an easy-to-use platform that can seamlessly integrate with websites, with a free open source version along with a cloud-based community solution.
Tribe focuses on satisfying customers, reducing churn, and deflecting support tickets by providing a platform for crowd wisdom, best practices, and self-service.
Trusted by the world’s top brands, Khoros Community enables businesses to build online brand communities with robust engagement and management tools, analytics, and expert services.
With highly customizable designs and best practices in customer engagement, inSided is an excellent customer community platform specially made for B2B software, telecommunications, and consumer online service industries.
With an all-in-one platform providing peer-to-peer connections, support, resources, events, and networking features, Higher Logic guarantees a fast time-to-value for you and your customers.
Listed in our research about the Top Customer Community Platforms
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