Qualtrics Expert Review, Pricing, Alternatives - 2022
Qualtrics is all-encompassing experience suite; companies can use it to measure and improve customers, employees, product, and brand experience.
Owned by SAP, Qualtrics is a holistic CX platform that aims to enhance customer experience through data-driven actions. Its multi-channel support facilitates smooth customer engagement and allows you to perform closed-loop follow-ups.
With its robust survey tool, Qualtrics XM allows you to effortlessly collect customer feedback. Once feedback is gathered, it is automatically analyzed by Qualtrics' intelligent features, namely Text IQ, Stats IQ, and Predict IQ to uncover customer sentiment and make accurate predictions about customer behavior. Tailored insights and suggested actions are automatically generated, allowing your team to focus on deploying strategies that improve customer satisfaction and foster long-term loyalty.
Besides its customer experience management solution, the company also offers products that help businesses manage employee, product, and brand experience.
HP, Adidas, Under Armour, IBM, Samsung, Spotify, Hulu, Toyota, Philips, 3M, Sephora, CocaCola.
- Qualtrics Customer XM has a 633% ROI
- Trusted by over 12,000 of the world's leading brands and 99 of the top 100 business schools
- Multi-channel customer feedback collection
- Customizable surveys
- Predictive analytics
- Sentiment analysis
- Text analysis
- Customer segmentation
- Knowledge management
- Negative feedback management
- Mobile access
Qualtrics integrates with several 3rd party tools including Salesforce, Tableau, Marketo, Slack, Adobe Analytics, Zendesk, Freshdesk, Hubspot, ServiceNow, Microsoft Dynamics, Zapier, Facebook Messenger, Jira, Microsoft Teams, Brandwatch, ReviewTrackers, and WhatsApp. Additional integrations are also possible through Zapier and APIs.
You can contact the Qualtrics sales team for a price quote, request a demo as well as a free trial.
Qualtrics has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.