Pipedrive Expert Reviews, Pricing, Alternatives - SSR 2022

Noah Edis
HR Tech writer and content marketer
May 16, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

Pipedrive Versus the competition

Pipedrive offers an intuitive interface together with a solid offering of mobile apps and other specialized features like chatbots and efficient reporting.

Pros
Cons

Pipedrive Review

Pipeline CRM offers various features that will make any SMB happy, from website chatbots to efficient reporting systems. Its ease of use is one of its most vital features, making it an excellent pick for startups and smaller teams.

What makes Pipedrive stand out is its customizable dashboard, which allows users to see helpful information at a glance. With a solid set of features for account management, including pipelines, lead management, and sales forecasting, Pipedrive is an exceptional platform for helping businesses drive revenue.

Who shouldn't buy Pipedrive

Pipedrive CRM offers limited functionality for its premium price, hiding powerful features like lead generation tools behind add-on costs. There are also limited project management features and limited email marketing tools in the system.

Pipedrive Customers

Pipedrive has over 95,000 global companies in its customer base. Among their most notable clientele include Amazon, Skyscanner, Vimeo, Remax, Festo, and TNW.

Pipedrive Stats

  • 95,000 companies in 175 countries
  • 93% customer support satisfaction
  • $85 billion worth of closed deals
  • Over 280 integrations
  • 28% increase in closed deals, on average
  • Over 40% average increase in revenue

Pipedrive Key Features

  • Pipeline management: Pipedrive offers a robust pipeline management feature, allowing you to organize and manage your sales pipeline. This provides visibility into which leads are hot, which ones need nurturing, and which ones need to be closed.  
  • Sales forecasting: Pipedrive offers a highly-useful sales forecasting module, allowing users to forecast future sales.
  • Account management: Pipedrive offers an account management feature, allowing you to manage contacts, companies, and deals. This enables you to create and maintain a list of current customers and a list of potential customers.

Pipedrive also offers:

  • Visual sales pipelines
  • Cross-platform support
  • Advanced reporting

Pipedrive Key Integrations

Pipedrive offers several integrations from their marketplace, including Google Meet, Slack, Zoom, MS Teams, Trello, Xero, Zendesk, Monday, Outfunnel, and Asana. In addition, the platform can integrate with more apps through Zapier and the Pipedrive API.

Pipedrive Pricing

Pipedrive charges on a per-user-per-month basis billed either monthly or annually. There are four pricing tiers for this account management system:

  • Essential: This is priced at $12.50/user/month and is used for setting up simple sales processes. This plan includes lead, deal, calendar, and pipeline management, simple data import, basic customization, over 275 integrations, and 24/7 support.
  • Advanced: This plan is priced at $24.90/user/month and includes all Essential tools plus workflow builders with triggered automations and group emailing and tracking.
  • Professional: This recommended tier is priced at $49.90/user/month, with more tools to boost performance and revenue. It offers all Advanced features plus eSign capabilities, forecasts, and custom reporting.
  • Enterprise: This is priced at $99/user/month and includes all Professional tools plus advanced security preferences, implementation program and phone support, and no feature limits.

They also charge for extras, including their lead generation system, web analytics, and Smart Docs add-on.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Pipedrive Implementation

To get started with Pipedrive, it's best to visit their pricing page. Pipedrive offers a 14-day trial that users can complete to test their system. If you need a demo, you can also contact their sales team.

Pipedrive Customer Success

All plans have access to the platform's developer center, online help center, and 24/7 live chat support. Meanwhile, scheduled phone support and custom onboarding are available only in Enterprise plans.

About Pipedrive

Pipedrive Alternatives

Zoho CRM provides the best mix of features for customer relationship management systems with useful integrations and a compatible suite of products at a reasonably competitive price, making it a solid pick for every company.
Zendesk Sell is a powerful AMS that helps companies effectively manage their sales pipelines, sales opportunities, and account data through live updates and in-platform communication tools like calls and texts.
Salesforce Sales Cloud is the software to beat, leading the way with innovations, including artificial intelligence support and boosting interoperability with other Salesforce apps.
HubSpot Sales Hub provides an all-in-one solution for companies looking for a reliable CRM to handle their sales processes, marketing automation, content, and web development.
Freshsales is an all-in-one account management suite that includes sales and customer support features, including a useful free version, with a solid CS through live chat, email, and phone support.
Bitrix24 offers all-in-one functionality in an easy-to-use package, with CRM and lead management features combined with sophisticated analytics perfect for SMBs.
Insightly offers one of the best platforms for managing customer relationships, with an easy-to-use interface and flexible features accessible on mobile (Android and iOS) and desktop.
Oracle NetSuite CRM provides a high-quality CRM solution, from tracking sales leads and service requests to managing your marketing campaigns, making it easy for businesses of any size, industry, or region to manage their accounts.
Capsule aims to improve productivity and collaboration. They offer specialized features like marketing automation, social media integration, and email marketing, all of which are designed to maximize customer retention.
Apptivo has an extensive feature set with 360-degree insights, customization options, and integrations with popular tools, making them an excellent option for companies looking for a CRM that grows with their business.
Listed in our research about the Top Account Management Software
You might also be interested in the following buyer guides:
Applicant Tracking SoftwareEmployee Recognition SoftwareVideo Interview Software

Review Methodology

We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given software category. Check out this guide to learn how we evaluate vendors before featuring them in our buyer guides.

Advice on buying HR tech video