Medallia Expert Review, Pricing, Alternatives - 2022

Aside from covering all the features you would expect from a CEM solution, Medallia can also integrate with enterprise resource planning (ERP) systems to link financial data with customer experiences and suggest improvements accordingly.

Medallia is easily one of the leading CEM solutions available with over 1 million active users monthly. With its intuitive, cloud-based interface, Medallia allows you to collect customer feedback from multiple channels and analyze it in real-time to detect patterns, uncover sentiment, and predict behavior.

Medallia's text analytics feature employs artificial intelligence (AI) and machine learning to automatically analyze textual feedback and turn it into useful insights while its action intelligence allows you to automate high-impact tasks such as risk detection and suggestion mining so you can identify at-risk customers, understand the drivers behind their behavior, and implement effective strategies that lead to their retention.

PayPal, Lego, Comcast, Hilton, Samsung, Sephora, Wells Fargo.

• 4.5B+ experiences processed per year
• 8T calculations in a single day
• 1M+ active users in a single month

• Multichannel customer engagement and feedback collection
• Customer profiles
• Customer journeys
• Customer lifecycle insights
• Text analytics
• AI-powered risk detection and suggestions
• Real-time reporting and analytics
• Action and case management
• Reporting

Medallia integrates with several tools for customer relation management (CRM), enterprise resource planning (ERP), team collaboration, customer engagement, marketing automation and more.

Medallia's pricing isn't disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

For help using the Medallia system, customers can contact Medallia's support team using the form on their Contact Us page.