Medallia Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 16, 2022
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Medallia Versus the competition

Aside from covering all the features you would expect from a CEM solution, Medallia can also integrate with enterprise resource planning (ERP) systems to link financial data with customer experiences and suggest improvements accordingly.

Pros
Cons

Medallia Review

Medallia is easily one of the leading CEM solutions available with over 1 million active users monthly. With its intuitive, cloud-based interface, Medallia allows you to collect customer feedback from multiple channels and analyze it in real-time to detect patterns, uncover sentiment, and predict behavior.

Medallia's text analytics feature employs artificial intelligence (AI) and machine learning to automatically analyze textual feedback and turn it into useful insights while its action intelligence allows you to automate high-impact tasks such as risk detection and suggestion mining so you can identify at-risk customers, understand the drivers behind their behavior, and implement effective strategies that lead to their retention.

Who shouldn't buy Medallia

Medallia Customers

PayPal, Lego, Comcast, Hilton, Samsung, Sephora, Wells Fargo.

Medallia Stats

  • 4.5B+ experiences processed per year
  • 8T calculations in a single day
  • 1M+ active users in a single month

Medallia Key Features

  • Multichannel customer engagement and feedback collection
  • Customer profiles
  • Customer journeys
  • Customer lifecycle insights
  • Text analytics
  • AI-powered risk detection and suggestions
  • Real-time reporting and analytics
  • Action and case management
  • Reporting

Medallia Pricing

Medallia's pricing isn't disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

Medallia Key Integrations

Medallia integrates with several tools for customer relation management (CRM), enterprise resource planning (ERP), team collaboration, customer engagement, marketing automation and more.

Medallia Implementation

Medallia Customer Success

For help using the Medallia system, customers can contact Medallia's support team using the form on their Contact Us page.

About Medallia

Medallia Alternatives

Zendesk is a well-known provider in this space. They combine customer support and experience management in one platform that's robust, scalable, and user-friendly.
PickFu is easy to use; you can start creating and deploying polls right away from their website, no account or membership necessary.
Clarabridge is a feature-rich CEM solution. Through social media analytics, customizable surveys, intent prediction capabilities and more, you can make informed decisions driven by the voice of the customer.
Being a part of a comprehensive digital marketing suite that is the Adobe Marketing Cloud, AEM provides features for content creation, digital asset management, and form building.
SAS Customer Intelligence 360 is a part of a full marketing suite, leveraging data intelligence to let digital marketers make actionable decisions.
Zoho Corp is one of the leading providers of customer support, relationship and experience management tech. You can rely on their CRM Plus solution to deliver exceptional experiences to your customers and convert them into brand advocates.
Qualtrics is all-encompassing experience suite; companies can use it to measure and improve customers, employees, product, and brand experience.
Satmetrix allows you to bring your customers to the center of your decision-making and equips you with all the data you need to drive business performance.
Genesys offers customer experience and contact center solutions to mid-sized and large businesses. Its omnichannel support combined with its AI-powered analytics facilitate customer engagement, feedback collection, and insights extraction.
Leveraging AI, Acoustic Experience Analytics (formally IBM Tealeaf) helps businesses analyze and get to the root cause of customer behavior to improve customer retention and conversion rates.
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