Khoros Expert Reviews, Pricing, Alternatives - 2022
Trusted by the world's top brands, Khoros Community enables businesses to build online brand communities with robust engagement and management tools, analytics, and expert services.
Khoros is a leading name in CX with over 20 years of experience. An expert in customer satisfaction, the company has garnered awards from various software vendor reviewers throughout the years.
Khoros provides knowledge hubs for self-service and spaces with enhanced moderation where customers can engage with peers and experts, accelerating resolution. Khoros Community offers an interactive, branded, and scalable platform used by top enterprises today to reduce support costs, increase brand awareness and loyalty, and improve customer experience.
- Trusted by over 2,000 top brands
- 581% ROI in three years
- Over $1M savings in support costs each month (Microsoft)
- 13 minutes average time to resolution (SKY)
- Knowledge hub: Create a self-service knowledge base for instant customer support and success.
- Community management: Improve community moderation with automated tagging, routing, and prioritization.
- Analytics: Take action immediately with shareable dashboards, real-time analytics, and benchmarks from over 400 brand communities.
Khoros also has capabilities for:
- Configurable permissions
- Spam management, privacy, and security
- Community syndication
Khoros offers data and tech integrations with CRM systems (i.e., Salesforce, Microsoft Dynamics, Zendesk), analytics (i.e., Adobe Analytics, Google Analytics, Tableau), marketing automation systems (i.e., HubSpot, Marketo), review apps (i.e., Yelp, ReviewTrackers), CFM systems (i.e., Qualtrics XM, Medallia), collaboration tools (i.e., Slack, Microsoft Teams), and more.
It also integrates with social platforms including Facebook, Instagram, LinkedIn, Twitter, and Youtube, along with several messaging applications. Further integration is possible with Khoros's API, which developers can access through Khoros Atlas.
Pricing plans are not available on the Khoros website. Request a quote during your demo to get the right price for your business.
To get started with Khoros, schedule a demo by providing details including your work email, job title, company name, current primary community website, the target number of members, and the approximate number of customer support requests.
All Khoros customers can avail reliable customer support and software upgrades. In addition, customers can access the Khoros community page for support information or any questions about the platform. You can reach out to Khoros Customer Support for more inquiries, which categorizes reports according to severity.