Khoros Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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Khoros Versus the competition

Trusted by the world's top brands, Khoros Community enables businesses to build online brand communities with robust engagement and management tools, analytics, and expert services.

Pros
Cons

Khoros Review

Khoros is a leading name in CX with over 20 years of experience. An expert in customer satisfaction, the company has garnered awards from various software vendor reviewers throughout the years.

Khoros provides knowledge hubs for self-service and spaces with enhanced moderation where customers can engage with peers and experts, accelerating resolution. Khoros Community offers an interactive, branded, and scalable platform used by top enterprises today to reduce support costs, increase brand awareness and loyalty, and improve customer experience.

Who shouldn't buy Khoros

Khoros Customers

  • Visa
  • Samsung
  • Microsoft
  • HP
  • Spectrum

Khoros Stats

  • Trusted by over 2,000 top brands
  • 581% ROI in three years
  • Over $1M savings in support costs each month (Microsoft)
  • 13 minutes average time to resolution (SKY)

Khoros Key Features

  • Knowledge hub: Create a self-service knowledge base for instant customer support and success.
  • Community management: Improve community moderation with automated tagging, routing, and prioritization.
  • Analytics: Take action immediately with shareable dashboards, real-time analytics, and benchmarks from over 400 brand communities.

Khoros also has capabilities for:

  • Configurable permissions
  • Spam management, privacy, and security
  • Gamification
  • Community syndication

Khoros Key Integrations

Khoros offers data and tech integrations with CRM systems (i.e., Salesforce, Microsoft Dynamics, Zendesk), analytics (i.e., Adobe Analytics, Google Analytics, Tableau), marketing automation systems (i.e., HubSpot, Marketo), review apps (i.e., Yelp, ReviewTrackers), CFM systems (i.e., Qualtrics XM, Medallia), collaboration tools (i.e., Slack, Microsoft Teams), and more.

It also integrates with social platforms including Facebook, Instagram, LinkedIn, Twitter, and Youtube, along with several messaging applications. Further integration is possible with Khoros's API, which developers can access through Khoros Atlas.

Khoros Pricing

Pricing plans are not available on the Khoros website. Request a quote during your demo to get the right price for your business.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Khoros Implementation

To get started with Khoros, schedule a demo by providing details including your work email, job title, company name, current primary community website, the target number of members, and the approximate number of customer support requests.

Khoros Customer Success

All Khoros customers can avail reliable customer support and software upgrades. In addition, customers can access the Khoros community page for support information or any questions about the platform. You can reach out to Khoros Customer Support for more inquiries, which categorizes reports according to severity.

About Khoros

Khoros Alternatives

A global leader of actionable intelligence, Verint allows businesses to make better decisions from insights on vast amounts of data with solutions focusing on three key areas: customer engagement, security intelligence, and fraud/risk/compliance.
Vanilla Forums is an easy-to-use platform that can seamlessly integrate with websites, with a free open source version along with a cloud-based community solution.
Tribe focuses on satisfying customers, reducing churn, and deflecting support tickets by providing a platform for crowd wisdom, best practices, and self-service.
With highly customizable designs and best practices in customer engagement, inSided is an excellent customer community platform specially made for B2B software, telecommunications, and consumer online service industries.
Coming from a major provider of online survey software, QuestionPro’s community software lets businesses engage customers with numerous survey types and rewards to gain insights and make informed decisions.
With an all-in-one platform providing peer-to-peer connections, support, resources, events, and networking features, Higher Logic guarantees a fast time-to-value for you and your customers.
Listed in our research about the Top Customer Community Platforms
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