Interact Review 2021: Alternatives, Pricing, Features

Listed in our research on: The Best Intranet Software - March 2021

Phil Strazzulla, HR Tech Expert
March 18, 2021

Interact is a great-looking digital workplace made for larger organizations (100+) and carefully implemented to fit the team’s needs and goals.

What's Inside

Interact Review

Interact is one of the top digital workplace solutions out there. For years, they have focused on building an intelligent intranet with stellar user experience, powerful capabilities, and seamless integrations. Interact can really sit at the center of your digital workplace, becoming a key tool to maximize employee engagement and retention.

The folks at Interact also put in the effort to develop a wide range of resources to help anyone trying to make the best use of their intranet, whether they’re a client or not. That same approach extends to the customer success stage, as they offer many services associated with implementation, such as intranet design and training. 

A remarkable aspect of Interact is their “Intranet Personas” feature. This lets you create dynamic user groups in order to tailor and target certain broadcasts to specific profiles.

Interact Customers

PlayStation, Domino’s, Levi Strauss & Co., Lush, NHS

Interact Stats

Interact Resources

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Key Interact Features

  • Workflows & forms: these are a smart way to streamline business processes. Pulse surveys and peer-to-peer recognition are also included. 
  • Tailored broadcasts: you can share information in multiple channels from within the platform. 
  • Analytics features: These include novel ideas like warnings about out-of-date content, a potential influencer identification tool, search trends, and benchmarking.

Interact Implementation

Implementation times for an intranet with Interact will vary depending on your organization’s size and particular needs. Their team can get involved with everything from strategy and design to training, so the time to get up and running will be very different for each workplace.

Interact Customer Success

  • They frequently put out free resources such as a 37-page guide on how to set up a successful intranet, webinars, and ebooks. 
  • They create a Custom Intranet Success Plan for every company they work with.
  • Enterprise clients get a Lifetime Success Plan, a dedicated engagement strategist, and a dedicated brand specialist. 
  • Cloud Status page

Interact Key Integrations

Interact aims to become the gateway to your whole digital workplace by integrating with a large number of platforms. Some of them are:

  • Slack
  • Trello
  • Zendesk
  • Salesforce
  • Workday
  • Office 365
  • Google Workspace

What to be aware of

Interact also offers discounts for non-profit organizations and volume discounts for larger businesses.

Interact Pricing

The Interact Intranet comes in two main plans, Professional, which is aimed at growing businesses, and Enterprise, aimed at large distributed organizations. Both plans require a minimum of 100 licenses, however. It is worth noting that all their pricing is custom, but some sources have reported it starting at around $8 per user per month. For that reason, the best way forward is to request a quote from them. They also have a free 30-day trial.

Interact Alternatives

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