Helpjuice Reviews in 2021: Alternatives, Pricing, Reviews - SSR

Noah Edis
HR Tech writer and content marketer
May 16, 2022
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Helpjuice Versus the competition

Helpjuice offers a smart knowledge base to help companies deliver exceptional customer support. The system is cloud-based, so you don't need to invest data center resources to power your knowledge base.

If you're ready to get a Helpjuice demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
Cons

Helpjuice Review

Helpjuice is quite easy to use, with a robust UI and customizable HTML and CSS framework. Its knowledge base automates support processes, such as onboarding, FAQ management, and more.

Its general layout and design are perfect for those looking for speedy access to company knowledge. In addition, its dynamic search engine is also ideal for displaying much-needed results very quickly.

Who shouldn't buy Helpjuice

Customers note that it can be challenging to export analytics data from Helpjuice to other systems. In addition, some observe they have slight issues with its admin dashboard and internal user feedback loop being less than efficient.

Helpjuice Customers

Helpjuice works with different clients from different industries, niches, and regions. Their customers include Amazon, the World Health Organization, TCL, Zeiss, Virgin Mobile, and Hertz.

Helpjuice: Simple, budget-friendly KMS solution

Helpjuice Stats

  • Reduced phone calls by 25% (Touch Systems BV)
  • Increased QA scores by 25% (DSI Telecoms)
  • 26 times faster ticket completion with 85% fewer writers (Assurant)
  • 20% less customer churn (Hack The Box)

Helpjuice Key Features

  • Robust UI customization: Helpjuice offers a good user experience through an easy-to-use UI. Users can also customize the design according to the needs of the organization.
  • Smart search: Users can utilize the dynamic search feature to show accurate results quickly.
  • Easy authoring and content formatting: With the Helpjuice editor, authors can do unlimited formatting, publish multiple versions, easily restore article history, and collaborate in real-time.

Helpjuice includes other features, including:

  • Content impact analytics
  • Categories and folders
  • Privacy options

Helpjuice Key Integrations

Helpjuice has major integrations for Salesforce, Olark, Slack, and Freshdesk, with further integrations through Zapier and APIs. Since third-party tools have a wide range of uses, you can plug them in yourself if they are JavaScript or iFrame compatible.

Helpjuice Pricing

Helpjuice offers four pricing plans which include all features, customer care, and free expert customization:

  • Starter is available at $120 per month for up to four users.
  • The Run-Up plan goes at $200 for up to 16 users.
  • The Premium Limited plan is available at $289 for up to 60 users.

Their best bundle is the Premium Unlimited bundle, offering unlimited users for $499 per month.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Helpjuice Implementation

Helpjuice is a cloud-based solution that requires no installations or data centers. The KMS is also available for a 14-day free trial.

Helpjuice Customer Success

Helpjuice offers fast customer support via ticket submission, email, and phone. They also provide free expert customization, an online knowledge base with a free copy of the book version, and a community forum.

About Helpjuice

As a next step you can visit the Helpjuice website or read about alternatives below

As a next step you can visit the Helpjuice website or read about alternatives below

Helpjuice Alternatives

Document360 offers a simple yet powerful KMS that works as a central knowledge base for any organization. It is packed with smart tools and integrations that make it easy for knowledge employees to create, share, and manage their documents.
Zendesk Guide offers a ton of configurability and an easy-to-use yet efficient document management platform that offers a built-in ticketing system. It also gives users several ways to customize the knowledge base’s design, look, and theme.
Zoho Desk is a comprehensive customer support software that assists companies in setting up an organized help center. It helps you build and maintain a deep knowledge base with everything a support team needs to do business.
Atlassian Confluence is a KMS solution that encourages collaboration. Its analytics tools empower businesses to track pages accessed and help employees use knowledge within the organization.
Guru is convenient and user-friendly, known for its robust integration across several enterprise-level apps. Its best feature is showing if the current knowledge is updated and what changed between different versions.
Bitrix24 is a budget CRM suite that offers a valuable knowledge base solution. It’s free for small businesses and primarily low-cost for enterprise users, making it an excellent pick for small teams and startups.
Freshdesk is known as the gold standard for cloud-based customer support software. Their knowledge base is fantastic for small businesses that need a consistent user interface and a natural language discovery tool for easy search.
The HubSpot Knowledge Base is a part of their Service Hub, which helps businesses facilitate and improve customer self-service. It offers a great set of tools that leverage ticketing and knowledge base optimizations for various customer-facing teams.
ServiceNow Knowledge Management (KM) is effortless to learn, easy to adopt, and provides a fantastic way to share knowledge within the organization. It’s a fully-featured managed solution with many bells and whistles.
LiveAgent is a favorite among customer service teams, letting them answer a ticket immediately by quickly referencing a knowledge base. The system records everything on the ticket from start to finish, and it integrates well with third-party team apps.
ProProfs Knowledge Base is an easy-to-use, low-cost, and intuitively-designed knowledge base perfect for small teams and businesses. It is reliable, with almost no downtime, and fast and consistent improvements.
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