Gainsight Expert Reviews, Pricing, Alternatives - 2022
Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
What's Inside
Today's technologies allow businesses to automate workflows and scale, but these methods can cause a dent in company-client interactions. Gainsight's mission is to fill this gap by helping you build and maintain relationships with your customers through insights from actionable dashboards and evidence-based practices on their platform.
Gainsight's customer success software lets you see customer trends, assess risks, and make decisions based on these vital data.
- Dropbox
- Athena Health
- Workday
- Box
- Up to 169% reported net revenue retention (NRR) rates reported by customers
- 40% increase in revenue and 45% increased share price for Gainsight customers
- Centralized dashboard: View insights, action items, tasks, customer activities, and reports on one dashboard.
- Playbooks: Save your time with Gainsight's prescriptive workflows to automate alerts on customer events, use templates for emails and surveys, and produce detailed reports.
- Success plans: Create plans and share them with your customers to achieve their desired outcomes.
Gainsight also has capabilities for:
- 360 views
- Dashboard customization
- Customer health scorecards
- Customer history timelines
Gainsight integrates with several third-party business apps including Salesforce, HubSpot, Zoho, Tableau, and Zendesk.
Gainsight recommends customization of pricing to use their product suite. Just provide details including your company and job title to request pricing.
Schedule a demo to get started with Gainsight CS. Fill in the details including your company and job title and choose "I'm interested in Customer Success Solutions."
Gainsight publishes many successful case studies from their satisfied customers. For instance, Dropbox reports that with Gainsight, it has formed a cross-functional team from different departments, developed new customer health scores with updated data, and used actionable dashboards to facilitate meetings.
To read the customer case studies, just enter details including your email address and company name to receive a link for download.
