Gainsight Expert Reviews, Pricing, Alternatives - 2022

4.3
(1376)
Phil Strazzulla
HR Tech Expert, Harvard MBA, Software Enthusiast
November 12, 2022

Contributing Experts

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Gainsight Versus the Competition

Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.

If you're ready to get a Gainsight demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
Cons

Gainsight Review

Today's technologies allow businesses to automate workflows and scale, but these methods can cause a dent in company-client interactions. Gainsight's mission is to fill this gap by helping you build and maintain relationships with your customers through insights from actionable dashboards and evidence-based practices on their platform.

Gainsight's customer success software lets you see customer trends, assess risks, and make decisions based on these vital data.

Who shouldn't buy Gainsight

Gainsight Customers

  • LinkedIn
  • Dropbox
  • Athena Health
  • Workday
  • Box

Gainsight: Playbooks and comprehensive analytics

Gainsight Stats

  • Up to 169% reported net revenue retention (NRR) rates reported by customers
  • 40% increase in revenue and 45% increased share price for Gainsight customers

Gainsight Key Features

  • Centralized dashboard: View insights, action items, tasks, customer activities, and reports on one dashboard.
  • Playbooks: Save your time with Gainsight's prescriptive workflows to automate alerts on customer events, use templates for emails and surveys, and produce detailed reports.
  • Success plans: Create plans and share them with your customers to achieve their desired outcomes.

Gainsight also has capabilities for:

  • 360 views
  • Dashboard customization
  • Customer health scorecards
  • Customer history timelines

Gainsight Key Integrations

Gainsight integrates with several third-party business apps including Salesforce, HubSpot, Zoho, Tableau, and Zendesk.

Gainsight Pricing

Gainsight recommends customization of pricing to use their product suite. Just provide details including your company and job title to request pricing.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Gainsight is Best For

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Gainsight Implementation

Schedule a demo to get started with Gainsight CS. Fill in the details including your company and job title and choose "I'm interested in Customer Success Solutions."

Gainsight Customer Success

Gainsight publishes many successful case studies from their satisfied customers. For instance, Dropbox reports that with Gainsight, it has formed a cross-functional team from different departments, developed new customer health scores with updated data, and used actionable dashboards to facilitate meetings.

To read the customer case studies, just enter details including your email address and company name to receive a link for download.

About Gainsight

As a next step you can visit the Gainsight website or read our research on the Top Customer Success Software.

As a next step you can visit the Gainsight website or read our research on the Top Customer Success Software.

Gainsight Alternatives

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ClientSuccess offers customer success software that’s easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.
With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.
Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.
Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.
Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.
Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.
With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.

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