CustomerSuccessBox Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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CustomerSuccessBox Versus the competition

CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.

Pros
Cons

CustomerSuccessBox Review

Founded in 2016, CustomerSuccessBox developed a platform that lets companies assess customer success at all stages of the customer lifecycle: from trial and conversion, all the way to upselling and renewal. The outcome-driven company aims for customer success managers to handle hundreds of customer accounts while growing and scaling their businesses.

CustomerSuccessBox guarantees even companies with lower average revenue per account (ARPA) or annual contract value (ACV) will achieve success with its software.

Who shouldn't buy CustomerSuccessBox

CustomerSuccessBox Customers

  • Aislelabs
  • Locus
  • Parlevel
  • XebiaLabs
  • Enwoven

CustomerSuccessBox Stats

  • Up to 130% monthly recurring revenue retention
  • Billions of events logged
  • Over 1 million users monitored per day

CustomerSuccessBox Key Features

  • Multi dimension real-time account health: Stop relying on misleading averages by tracking customer health across various dimensions in real-time.
  • Remote touch: Deliver success plans, automate lifecycle engagements, manage customer success activities, and assess outcomes with guided playbooks.

CustomerSuccessBox also has capabilities for:

  • Segmentation
  • 360 view
  • Milestones and alerts
  • Communication and tasks
  • Campaigns

CustomerSuccessBox Key Integrations

  • Salesforce
  • Freshdesk
  • Zoho
  • Intercom
  • Nicereply

CustomerSuccessBox Pricing

The pricing of CustomerSuccessBox starts at $499 a month. CustomerSuccessBox offers subscription plans for different sizes of businesses:

  • Grow (for businesses with small, starting customer success teams): With standard integrations, single product capabilities, and email support
  • Businesses (for businesses with established success teams): With custom rules for integrations, single product capabilities, and live chat support
  • Enterprise (for businesses seeking to improve customer success with multiple products and teams): With two-way sync and custom rules for integrations, multi-product capabilities, and phone support

Besides the subscription plans, CustomerSuccessBox also charges a one-time fee for onboarding and $49 per month per integration, though integration is free for G Suite and those via APIs.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

CustomerSuccessBox Implementation

To get started with CustomerSuccessBox, contact the company and choose your plan. You will then be charged a one-time onboarding fee which covers the onboarding process, product training, support during integration, and workshops for milestones, health scoring, and creating playbooks. Onboarding usually takes 4-8 weeks.

CustomerSuccessBox Customer Success

Email and chat support are included in subscription plans. Support is available from 8:00 AM to 5:00 PM EDT five days a week, off on holidays. The website also has an extensive document library of guides, technical documentation, best practices, and FAQs to help customers manage their software.

About CustomerSuccessBox

CustomerSuccessBox Alternatives

Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.
With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
ClientSuccess offers customer success software that’s easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.
Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.
Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.
With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.
Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.
Listed in our research about the Top Customer Success Software
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