Smile.io Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top Customer Loyalty Software

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 15, 2021
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Smile.io stands out for its ease of use, friendly UI, and scalability. It is easy to set up and covers most loyalty program types an eCommerce business of any size would need.

What's Inside

Smile.io Review

Formerly known as SweetTooth rewards, Smile.io is a cloud-based, user-friendly loyalty management solution for eCommerce businesses of all sizes. Through it, you can customize and deploy point-based loyalty programs where customers can accumulate points for different actions and redeem them for free products, discounts, store credit, and more. 

Smile.io also offers “VIP” options where you can create tiers that customers can advance through as they remain loyal, as well as other reward structures for non-purchase customer actions such as referrals. To regulate your loyalty programs, you can make use of Smile.io’s points expiry feature and customizable reward earning conditions. You can integrate Smile.io with most eCommerce platforms including Shopify, Woocommerce, Wix, and BigCommerce. Smile.io also integrates with business solutions such as MailChimp, HubSpot, and more.

Smile.io Customers

Inkbox, Topps, Pixi, SteelSeries, Polaroid, Gaiam.

Smile.io Stats

  • Smile.io is used by over 60,000 customers across the globe
  • Inkbox saw an 80% increase in repeat purchases in the first month after launching their loyalty program with Smile.io
  • Topps saw a 48% increase in customer lifetime value since using Smile.io
  • Available in 5 different languages

Smile.io Resources

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Buying HR Software? Here's some quick advice

Key Smile.io Features

Smile.io Implementation

Smile.io Customer Success

Smile.io Key Integrations

What to be aware of

Smile.io Pricing

Smile.io has a free tier that anyone can sign up for to test the software, and four paid tiers that are priced based on the features unlocked on each plan. The paid plans, i.e. Starter, Growth, Pro, and Enterprise range from $49 to over $1000 per month.

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Smile.io Alternatives

Customer Loyalty Software - LoyalZooLoyalZoo

For brick & mortar and online business

Customer Loyalty Software - BellyBelly

For small businesses and restauranteurs

Customer Loyalty Software - Smile.ioSmile.io

Offers a free plan

Customer Loyalty Software - KangarooKangaroo

Offers several program structure options

Customer Loyalty Software - FivestarsFivestars

Easy sign up

Customer Loyalty Software - ZinreloZinrelo

In-house data science team

Customer Loyalty Software - Annex CloudAnnex Cloud

For medium to enterprise-sized retailers

Customer Loyalty Software - YotpoYotpo

Focus on marketing automation

Customer Loyalty Software - Loopy LoyaltyLoopy Loyalty

Virtual punch cards

Customer Loyalty Software - LoyaltyLionLoyaltyLion

Great for growing businesses