Smile.io Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
November 24, 2020

We love smile.io because of its ease of use, friendly UI, and scalability. It is easy to set up and covers most loyalty program types an eCommerce business of any size would need.

What's Inside

Smile.io Review

Formerly known as SweetTooth rewards, Smile.io is a cloud-based, user-friendly loyalty management solution for eCommerce businesses of all sizes. Through it, you can customize and deploy point-based loyalty programs where customers can accumulate points for different actions and redeem them for free products, discounts, store credit, and more. 

Smile.io also offers “VIP” options where you can create tiers that customers can advance through as they remain loyal, as well as other reward structures for non-purchase customer actions such as referrals. To regulate your loyalty programs, you can make use of Smile.io’s points expiry feature and customizable reward earning conditions. You can integrate Smile.io with most eCommerce platforms including Shopify, Woocommerce, Wix, and BigCommerce. Smile.io also integrates with business solutions such as MailChimp, HubSpot, and more.

Smile.io Customers

Inkbox, Topps, Pixi, SteelSeries, Polaroid, Gaiam.

Smile.io Stats

  • Smile.io is used by over 25,000 small businesses
  • Inkbox saw an 80% increase in repeat purchases in the first month after launching their loyalty program with Smile.io
  • Topps saw a 48% increase in customer lifetime value since using Smile.io

Smile.io Resources

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Key Smile.io Features

Smile.io Implementation

Smile.io Customer Success

Smile.io Key Integrations

What to be aware of

Smile.io Pricing

Smile.io has a free tier that anyone can sign up for to test the software, and four paid tiers that are priced based on the features unlocked on each plan. The paid plans, i.e. Starter, Growth, Pro, and Enterprise range from $49 to over $1000 per month.

Smile.io Alternatives

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Kangaroo

Offers several program structure options

Zinrelo

In-house data science team

Smile.io

Offers a free plan

Yotpo

Focus on marketing automation

LoyalZoo

For brick & mortar and online business

Fivestars

Easy sign up

Loopy Loyalty

Virtual punch cards

Belly

For small businesses and restauranteurs

LoyaltyLion

Great for growing businesses

Annex Cloud

For medium to enterprise-sized retailers