Fivestars Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
November 24, 2020

We love Fivestars because of its easy sign-up and check-in process. Customers can easily sign-up in-store or via the Fivestars app with their phone number.

What's Inside

Fivestars Review

Fivestars is a great customer loyalty solution for businesses to retain customers through exciting incentives. With its intuitive interface, Fivestars allows businesses to create unique reward programs, build a comprehensive customer database, and stay connected with customers.

Fivestars provides a few marketing automation features such as AutoPilot, which automatically sends customers app notifications, text messages, or emails with special offers that motivate them to make more purchases. You can also benefit from their promotions tool to create one-time offers that highlight special events or sales to target specific groups, new customers, or all customers. Fivestars also features an analytics dashboard for you to monitor how your programs are performing. The dashboard also allows you to track how many new customers you’ve signed up, return visits you’ve encouraged, rewards that have been redeemed, and more.

Fivestars Customers

Fivestars Stats

  • Used by over 14,000 local businesses
  • 10x more effective than traditional marketing
  • Up to 70% increase in customer visits using Fivestars’ promotions tool

Fivestars Resources

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Key Fivestars Features

  • Loyalty program creation
  • Member portal
  • Membership management
  • Referral tracking
  • Rewards management
  • Activity tracking
  • Analytics dashboard

Fivestars Implementation

Fivestars Customer Success

Fivestars has a help center with articles for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.

Fivestars Key Integrations

Fivestars integrates with most point of sale (POS) systems.

What to be aware of

Fivestars Pricing

Fivestars offers two plans: Essentials and Pro. The pricing of both plans isn’t listed on Fivestar’s website, however, you may contact their team to receive a price estimate based on the scope and scale of your project as well as request a demo.

Fivestars Alternatives

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Annex Cloud

For medium to enterprise-sized retailers


Offers several program structure options


Easy sign up

Loopy Loyalty

Virtual punch cards

Offers a free plan


For small businesses and restauranteurs


In-house data science team


For brick & mortar and online business


Focus on marketing automation


Great for growing businesses