Custify Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

Custify Versus the competition

With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.

If you're ready to get a Custify demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!


Custify Review

Custify believes that both visibility and outreach ability are crucial for customer success. Companies that can see their customers' user experience and proactively reach out at any stage of the product lifecycle are sure to deliver great outcomes.

Custify combines these two essential elements in a simple and flexible platform that's easy to integrate for companies of all sizes.

Who shouldn't buy Custify

Custify Customers

  • Quadient
  • Referrizer
  • Userpilot
  • ChartMogul
  • GloriaFood

Custify: Automated workflows and easy integration

Custify Stats

  • 50% reduced customer churn on average
  • 20% better onboarding
  • 100% increased productivity

Custify Key Features

  • Custom dashboards: View your prioritized customer success metrics including lifecycle progress and health scores and share with important stakeholders.
  • Automated workflow: Create flexible playbooks to automate onboarding emails, send messages to low-engagement customers, and assign accounts to teams.

Custify also has capabilities for:

  • Customer 360 views
  • Surveys
  • Tasks and alerts
  • Predictive insights and analytics

Custify Key Integrations

  • HubSpot
  • Zapier
  • Segment
  • Slack
  • Salesforce

Custify Pricing

Custify offers different pricing plans depending on the size of your company:

  • Starter (for startups on their first customer success program): $199 per month, for up to two users, with basic features and chat and email support
  • Standard (for growing businesses expecting more customer demands): $499 per month, for up to five users, all Starter features plus more integrations, task management, lifecycles, playbooks, concierge onboarding, detailed product training, and more support options
  • Enterprise (for large enterprises with big customer success teams): Custom pricing, number of users, and integrations, all Standard features plus a dedicated CSM, tracking for large customer volumes, and SLA with defined reply times
Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Custify Implementation

Custify can be easily implemented into your systems within a week, requiring only a single day of dev time. Onboarding, along with goal-setting, strategies, and training, is included in the Standard plan.

Custify Customer Success

As a proponent of customer success, Custify offers reliable in-app and email support available 24/7.

About Custify

As a next step you can visit the Custify website or read about alternatives below

As a next step you can visit the Custify website or read about alternatives below

Custify Alternatives

Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.
ClientSuccess offers customer success software that’s easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.
CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.
Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.
Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.
With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.
Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.
Listed in our research about the Top Customer Success Software
You might also be interested in the following buyer guides:
Applicant Tracking SoftwareEmployee Recognition SoftwareVideo Interview Software

Review Methodology

We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given software category. Check out this guide to learn how we evaluate vendors before featuring them in our buyer guides.

Advice on buying HR tech video