Custify Expert Reviews, Pricing, Alternatives - 2022
With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
Custify believes that both visibility and outreach ability are crucial for customer success. Companies that can see their customers' user experience and proactively reach out at any stage of the product lifecycle are sure to deliver great outcomes.
Custify combines these two essential elements in a simple and flexible platform that's easy to integrate for companies of all sizes.
- 50% reduced customer churn on average
- 20% better onboarding
- 100% increased productivity
- Custom dashboards: View your prioritized customer success metrics including lifecycle progress and health scores and share with important stakeholders.
- Automated workflow: Create flexible playbooks to automate onboarding emails, send messages to low-engagement customers, and assign accounts to teams.
Custify also has capabilities for:
- Customer 360 views
- Tasks and alerts
- Predictive insights and analytics
Custify offers different pricing plans depending on the size of your company:
- Starter (for startups on their first customer success program): $199 per month, for up to two users, with basic features and chat and email support
- Standard (for growing businesses expecting more customer demands): $499 per month, for up to five users, all Starter features plus more integrations, task management, lifecycles, playbooks, concierge onboarding, detailed product training, and more support options
- Enterprise (for large enterprises with big customer success teams): Custom pricing, number of users, and integrations, all Standard features plus a dedicated CSM, tracking for large customer volumes, and SLA with defined reply times
Custify can be easily implemented into your systems within a week, requiring only a single day of dev time. Onboarding, along with goal-setting, strategies, and training, is included in the Standard plan.
As a proponent of customer success, Custify offers reliable in-app and email support available 24/7.