ClientSuccess Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

ClientSuccess Versus the competition

ClientSuccess offers customer success software that's easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.

Pros
Cons

ClientSuccess Review

ClientSuccess aims to build a culture of customer success across all departments in its clients' companies. Its software consistently garners awards for leadership in customer success and is voted easiest to use and administer.

With core principles around customer onboarding, adoption, retention, and growth, ClientSuccess has found success in helping small startups and global enterprises.

Who shouldn't buy ClientSuccess

ClientSuccess Customers

  • Peek
  • Symphony Talent
  • Reward Gateway
  • Syndigo

ClientSuccess Stats

  • 70% decreased customer churn (Plum Voice)
  • From 90% to 103% increase in revenue retention (AddShoppers)
  • From 85% to 93% in logo retention (AddShoppers)

ClientSuccess Key Features

  • SuccessCycleTM: Define, manage, and measure your methods and strategies to deliver an excellent customer experience consistently.
  • SuccessScoreTM: Get objective multiple views of your most important customer metrics involving usage, feedback, engagement, and more.
  • PulseTM: Update your team in real-time regarding customer health.

ClientSuccess also has capabilities for:

  • Revenue management
  • Contact management
  • CRM syncing
  • Single platform engagement

ClientSuccess Key Integrations

  • Salesforce
  • Zendesk
  • Slack
  • Delighted
  • Zapier

ClientSuccess Pricing

ClientSuccess' pricing plans are not publicly available. Ask for a quote on your scheduled demo to get the right price for your company.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

ClientSuccess Implementation

ClientSuccess is easy to implement with its pre-built integration with important systems such as email and CRM. To get started, schedule a demo by providing your company name, company email address, number of CSMs, and the number of clients managed per CSM.

ClientSuccess Customer Success

Customer support is reachable via phone or email from 8:30 AM to 6:00 PM (Mountain Time) on weekdays. ClientSuccess also has published case studies from some of its satisfied customers, including Beyond Insurance, AddShoppers, Plum Voice, and MURAL.

About ClientSuccess

ClientSuccess Alternatives

Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.
With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.
Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.
Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.
With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.
Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.
Listed in our research about the Top Customer Success Software
You might also be interested in the following buyer guides:
Applicant Tracking SoftwareEmployee Recognition SoftwareVideo Interview Software

Review Methodology

We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given software category. Check out this guide to learn how we evaluate vendors before featuring them in our buyer guides.

Advice on buying HR tech video