Clarabridge Expert Review, Pricing, Alternatives - 2022
Clarabridge is a feature-rich CEM solution. Through social media analytics, customizable surveys, intent prediction capabilities and more, you can make informed decisions driven by the voice of the customer.
Clarabridge is a cloud-based CEM software that captures and transforms customer feedback into actionable insights, allowing businesses to plan and deploy performance-enhancing strategies driven by the voice of the customer.
The platform offers omnichannel support so you can improve customer engagement, collect customer feedback from different channels (e.g. email, surveys, voice recordings, agent notes, chat, social media, and more) then funnel it into a centralized location. You can then use its built-in text analytics and natural language processing (NPL) to gain a better understanding of your customers' likes and dislikes.
Among Clarabridge's features are customizable surveys, data categorization, social media analytics, sentiment analysis, emotion detection, and intent prediction. It also offers real-time alerts when data suggests anomalies in customer experience.
Adobe, Electrolux, Fidelity Investments, Crate&Barrel, Expedia, TD Bank, LogMeIn, Frontier Airlines.
- Customer feedback collection
- Omnichannel customer engagement
- Text analytics and natural language processing
- Customer effort evaluation
- Customer sentiment analysis
- Social media analytics
- Data categorization
- Customer profiles
- Customer emotion detection
- Customer intent detection
- Customisable dashboards
- Mobile access
Clarabridge's pricing isn't disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.
Clarabridge integrates with several 3rd party solutions including SurveyMonkey, Salesforce, Lithium, Sprinklr, Trustpilot and Reputation.com. Visit Clarabridge's Data Connectors page for more information.
Clarabridge has a knowledge base with articles for customers to self-serve. Customers can also submit a support request if further help is needed.